Risk Operations Associate
hace 8 días
Belfast
Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved. Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet. Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one-off device sales to recurring subscription programmes that increase conversion, deep loyalty and capture more lifetime value. We have over $90m ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI-powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular model is big. We cut emissions per device by around 50% compared to buy-and-discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty. AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade. Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds. We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this? The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement. We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it. Be deeply curious – We thrive on innovation through diverse approaches, views, and people. Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute – We have a big vision, but we believe in nailing the most important problems first. Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin. You’ll join Raylo's Risk Operations team, leading and growing the function responsible for fraud investigations, insurance claims oversight, and credit/onboarding referrals. You’ll have two direct reports, and will work closely with Risk Operations leadership, wider Operations leadership and Risk Strategy internally, and with CRA contacts and fraud data partners externally. This is a senior, hands‑on leadership role — we're deliberately shifting the profile for this hire toward genuine fraud investigations experience and proven people leadership, rather than a KYC/underwriting-heavy background. The team is heading into a period of real change — an org redesign, a move to a 24/7 rota, ongoing evolution of Raylo's fraud detection strategy, and early groundwork for a US market launch — and you'll help shape all of it. • Manage customer and business application referrals – Use fraud, credit, and KYC platforms to deliver objective high-quality decisions in an efficient and customer-friendly manner., • Lead fraud investigations – Conduct in-depth investigations, gathering and analysing evidence to ensure compliance, mitigate risks, and uphold fairness in decision‑making., • Optimise risk workflows – Identify inefficiencies in existing processes and implement improvements to enhance fraud prevention and approval rate., • Monitor risk trends and emerging fraud tactics – Stay ahead of industry fraud threats, identifying trends and vulnerabilities to refine risk policies., • Develop fraud detection strategies – Work cross‑functionally to design and refine fraud prevention techniques, leveraging automation and AI‑driven insights where applicable., • Mentor and develop junior team members – Support skill development and knowledge sharing within the team to foster continuous learning and improvement., • Ensure flexibility in Risk Operations – Some evening or weekend work may be required to maintain robust fraud detection and underwriting processes., • 1 year of experience in credit underwriting, fraud prevention, or risk management within an FCA-regulated consumer finance business., • Proficiency in KYC verification and fraud detection tools, such as CIFAS, ComplyAdvantage, or similar platforms., • Strong analytical mindset with experience in Google Sheets/Excel and data visualisation tools., • Meticulous attention to detail – You’ll have a keen eye for spotting anomalies and inconsistencies that could indicate fraud., • Excellent written and verbal communication skills, enabling you to explain complex risk scenarios and interact effectively with internal and external stakeholders., • Problem-solving and adaptability – You’ll thrive in a fast‑moving, dynamic environment where new fraud threats emerge regularly., • Passion for innovation – You’ll be motivated to continually improve risk detection strategies, leveraging new technologies and data insights., • Total commitment to the US night operation – You'll work a rotating 4 days on, 4 days off shift pattern, with shifts falling between 1pm and 5am, including weekends. We’re not looking for you to meet every point on this job description. Please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Fast-track your career – 40% of our employees are promoted every review cycle (bi-annually) Exclusive Raylo device lease for employees Private Medical Insurance Stock options for all employees L&D budget to support the skills you value Hybrid working model– 4 days in the Belfast Office, 1 day work from home. Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months. Workplace nursery scheme for major cost savings We move quickly and we'll aim to give you the best candidate experience possible. It starts with a 15-minute call — no prep needed. If there's a fit, we move fast, every stage has a purpose, and we'll tell you what we're looking for at each one. If there's anything we can do to support you through the process, whether that's adjustments or anything else, please let us know. *As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger. #J-18808-Ljbffr
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