Food Service Manager
2 days ago
Walthamstow
Food Service Manager / Food Operations Manager Big Penny Department: FOH Our FOH team will report to you and be in your guidance during running of shifts. Salary: circa £40,000 Hours: 45 Hours per week. Flexible hours across a seven-day period. Due to requirements of this role, shifts are more often Wednesday – Sunday. Location: Walthamstow Who We Are Big Penny is on a mission to enrich society by providing places where people come together, and community spirit comes alive. We are a growing events and hospitality company with three sites across London, a new warehouse space being created now and big ambitions to open more sites in the future. We are a place where people feel they belong; and our team makes it. We are a diverse group of people who believe in the importance of connection. We have shared values, and hugely different interests. That makes us incredible at making our diverse customers and team members feel welcome. Who Do We Need? We’re looking for a confident, hands-on Food Service / Restaurant Manager who thrives in fast-paced, high-volume hospitality and loves leading from the floor. You’ll set the tone for every shift, bringing energy, warmth and structure while motivating the team and delighting guests. With a background in busy, similar-sized food-led venues, you’re calm under pressure, brilliantly organised, meticulous in the detail, with a demonstrable customer-first approach. The Role You’ll take ownership of the day-to-day running of our food service operation, driving exceptional guest experiences through strong shift leadership, smart organisation, and an upbeat, welcoming atmosphere. Coaching and developing your team will be central to the role, with regular training and support to help everyone perform at their best. You’ll ensure our food service operation runs smoothly and efficiently, mentoring and training the team to consistently deliver Big Penny standards. While we’re not a traditional full-service restaurant, our friendly, fast-moving offer demands a highly visible, floor-focused manager who can confidently lead busy services — from everyday dining to large-scale events and private hires. Key Responsibilities & Tasks • You'll be responsible for ensuring a fantastic guest experience – from initial first introduction to leaving. You’ll greet guests warmly as they arrive, presenting menus and specials., • Develop detailed and up-to-date knowledge about the menu, daily specials, and promotions., • Support the GM in consistency and training of the floor team, and implement new procedures and processes as and when needed., • Implement and oversee monthly inventories of all consumables, crockery, cutlery and events equipment., • Work closely with the Head Chef to deliver new menu tasting sessions, maintaining an updated allergen matrix and staff training., • Manage new menu roll outs, whilst working alongside Head Chef, Head of Marketing and Cellar Manager to deliver tastings, photoshoots, proof checking of new menus and items against till systems and conduct relevant staff training., • Support GP control and continuously reduce wastage across the department., • Ensure your presence on the floor throughout shifts, to identify or solve issues that might arise, supporting and driving the team., • Ensure speedy & efficient service with a friendly attitude, coordinating with kitchen and bar staff and BOH., • Monitor and control labour costs by ensuring the right number of team members are rostered appropriately to meet business demands throughout each shift., • Ensure all areas are well-maintained, and regularly cleaned and tidied., • Conduct regular floor training with supervisors and the teams., • Ensure our guest experience and ambience are econd to none, whilst keeping staff morale high., • Gain guest feedback to ensure satisfaction and deal with any requests or complaints effectively. Success looks like • Delivering excellent guest experience each and every time, • Increasig our BP sales by supporting Floor, BOH and the Bar teams during service, • Implementing a training calendar to train the team so they can be their best, • Achieving and maintaining high quality guest feedback scores, • Excellent preparation, organisation and communication internally and externally As well as your prior experience, you will also have • Good teamwork skills and an innate ability to motivate others, • Aptitude to create memorable guest experiences, • Strong knowledge of fast-paced and high-volume food services, • High volume experience in a restaurant, bar, or events venue, where you’ve concentrated on food, • Proven achiever and high performer, results driven, but above all, customer-centric., • Excellent communication and listening skills, • Good analytical thinker, and demonstrable initiative, able to solve issues before they arise, • A positive can-do attitude and cheerful, enthusiastic approach. Big Penny is a values-led organisation; this means our values guide our everyday behaviours. Our values are; Connection –Make People Feel Like They Belong. Discovery – Learn Something New Every Day. Fun –Positivity Spreads Positivity; Share Yours. Community – Get Involved. If they sound like your type of thing, please keep reading; we want your energy on our team and want to hear from you. We hire for attitude and train for skill so please apply. You may work as FOH Operations Manager, Food Operations Manager, Restaurant Manager, Food Service Manager or similar.