2nd Line Support Engineer
hace 15 días
Manchester
IT Support Analyst – Financial Services. Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company’s IT infrastructure. Key Responsibilities • Provide 2nd line remote and on-site support to employees across the organisation., • Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently., • Support IT infrastructure projects, system upgrades, and technology deployments., • Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments., • Collaborate with senior engineers and external vendors where required., • Maintain accurate documentation and communicate clearly with internal stakeholders., • Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience, • 1-2+ years’ experience in IT support, ideally within a corporate or financial environment., • Strong experience with Microsoft 365, Intune, and Azure AD., • Solid understanding of Windows Server, Active Directory, and Group Policy., • Good grasp of networking fundamentals – VLANs, VPNs, DNS, DHCP, firewalls., • Excellent communication and customer service skills., • Full UK driving licence and willingness to travel to company sites if required. Desirable, • Experience with ITSM, RMM, or PSA tools., • Understanding of Cyber Essentials, ISO 27001, and IT security best practices., • Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent. The Ideal Candidate, • Technically strong and pragmatic, with a problem-solving mindset., • Calm, methodical, and dependable under pressure., • Confident communicating directly with employees at all levels., • Proactive, organised, and able to manage workload independently., • A team player with a positive attitude and genuine interest in technology. The Package, • Competitive salary and benefits package., • Opportunities for ongoing training and professional development.