Chat Agent

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time. Responsibilities Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintain a high level of professionalism and customer service etiquette in all interactions. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals. Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Collaborate with team members and other departments to ensure consistent and effective customer support. Requirements and Qualifications High school diploma or equivalent; college degree preferred. Excellent written communication skills with a strong command of grammar and spelling. Previous customer service or chat support experience is a plus but not required. Strong problem-solving skills and the ability to think quickly and logically. Proficiency in using computers and familiarity with chat and messaging platforms. Ability to multitask effectively and handle multiple chat conversations simultaneously. Empathy, patience, and a customer-focused attitude. Willingness to work flexible hours, including evenings, weekends, and holidays if required. Team player with strong interpersonal skills. Ability to adapt to changing processes and technologies.

**Overview** In this role, you will use your experience in TikTok Shop, Marketing or E-commerce to ensure that students within Jacob's community are effectively supported to ensure their success. You will play a crucial part in maintaining our high standards of service and satisfaction, contributing to the overall success of our operations. This role is not for everyone, you will be required to support our students 7 days a week, however this is fully remote and you have the luxury of working from anywhere. DO NOT APPLY: If you have not made at least $5K through TikTok Shop, Marketing or E-commerce, this is ESSENTIAL. **Responsibilities** - Assist consistently throughout with customers inquiries and provide exceptional service. - Organise our student data in the back-end to ensure effective service delivery. - Communicate effectively with team members to ensure smooth operations. ESSENTIAL Skills - Excellent communication skills to interact with student and team members. - Ability to work efficiently in a fast-paced environment while maintaining accuracy. - Made at least $5K through TikTok Shop, Marketing or E-commerce Note: you must have your own computer and reliable internet service for this role. Join us as a Fulfilment Associate and contribute to delivering an outstanding experience for our students!

Job Title: Secretary Location: Miami, FL 33125 Hours: Monday – Friday, 9:00 AM – 5:00 PM Salary: $52,000 per year Job Overview: A well-established company in the yacht rental and charter industry is seeking a dedicated and organized Secretary to support daily office operations. The ideal candidate will be responsible for maintaining office files, assisting customers with inquiries, and ensuring smooth administrative processes. Responsibilities: Organize and maintain office files, documents, and records. Answer customer inquiries via phone and email in a professional manner. Take detailed notes from customers regarding their requests, preferences, and concerns. Assist with scheduling and coordinating yacht rentals and related services. Handle basic administrative tasks such as data entry, filing, and correspondence. Support the team with general office duties as needed. Requirements: Prior office experience is required. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask and handle customer interactions with professionalism. Proficiency in Microsoft Office (Word, Excel, Outlook) is a plus.

We are seeking a motivated and creative Marketing and Sales person to join our dynamic team. This offers work a unique opportunity to gain hands-on experience in various aspects of marketing, including advertising, social media marketing, content creation, and personal sales. The ideal candidate will be eager to learn and contribute to our marketing strategies while developing their skills in a fast-paced environment. Responsibilities - Assist in creating and executing marketing campaigns across channels, with a focus on reaching both English and Spanish-speaking audiences - Support the creation of engaging content for various marketing materials, including social media posts. - Conduct market research to identify trends and track campaign performance, using analytics tools to generate reports and inform marketing strategies. - Help manage our e-commerce platforms by updating product listings. - Assist in the sale and rental of refrigerated trailers, containers, and refrigerated products. - Provide excellent customer service by addressing inquiries and resolving issues promptly. - Assist the General Manager with small tasks and team support as needed. Experience - Familiarity with digital marketing concepts, including social media marketing, email marketing, and e-commerce is preferred. - Experience using Google tools (such as Google Analytics) for tracking performance metrics is a plus. - Strong writing skills with an emphasis on copywriting and content creation. - A basic understanding of advertising principles and performance marketing strategies is beneficial. - A proactive attitude with excellent organizational skills and attention to detail. - Ability to work collaboratively within a team while also being self-motivated in completing tasks independently. This job is designed for individuals looking to enhance their marketing knowledge while contributing meaningfully to our projects. If you are passionate about marketing and eager to learn in a supportive environment, we encourage you to apply! Schedule: - 8-hour shift - Monday to Friday Experience: Marketing and Sales: 1 year (Required)