Gaming City USA

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  Overview We are seeking a dependable and customer-focused Customer Service Associate to join our team. This role is ideal for someone who enjoys working directly with customers, providing support, and creating positive, solution-oriented experiences. As a Customer Service Associate, you will serve as a primary point of contact for customers, assisting with questions, resolving concerns, and ensuring a seamless experience from start to finish. This position offers hands-on training and opportunities for long-term growth within customer service, operations, and related business functions. Key Responsibilities • Deliver a high level of customer service by assisting customers with questions, concerns, and general inquiries, • Communicate clearly and professionally with customers in person, over the phone, and through digital channels, • Provide accurate information about products, services, policies, and current promotions, • Identify customer needs and offer appropriate solutions or recommendations, • Resolve customer concerns efficiently while maintaining a positive and professional experience, • Process transactions, service requests, or account updates with accuracy and attention to detail, • Maintain organized and up-to-date records of customer interactions and activities, • Support daily operations and assist with administrative or customer-related tasks as needed, • Collaborate with team members and leadership to ensure consistency in service delivery, • Contribute to team goals related to customer satisfaction, efficiency, and overall performance Work Environment • Fast-paced, customer-facing environment with frequent interaction, • Team-oriented setting with structured support and training Qualifications • Strong communication and interpersonal skills, • Customer-first mindset with a positive and professional attitude, • Ability to multitask, prioritize, and stay organized in a busy environment, • Strong problem-solving skills and attention to detail, • Comfortable interacting with a wide range of customers, • Basic computer skills and familiarity with common business tools, • Reliable, punctual, and adaptable, • Previous experience in customer service, retail, hospitality, or administrative roles is a plus but not required Why Join Us • Opportunity to develop valuable customer service and communication skills, • Clear path for advancement within the organization, • Hands-on experience in a fast-paced, people-focused environment, • Collaborative and supportive team culture

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• MetroPlusHealth

  

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• Gallagher

  

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  14 days ago

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  Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we are united by a commitment to helping businesses grow, communities thrive, and people prosper. As a Client Service Manager II, you will play a key role in delivering exceptional service to our clients, helping them navigate challenges and find solutions that make a real difference. If you are someone who thrives on building relationships, solving problems, and mentoring others, this is your opportunity to grow with us. How you'll make an impact • Take the lead in ensuring our clients receive the best possible solutions., • Guide the renewal process, secure existing business, and identify opportunities to expand services., • Address risk management needs through thoughtful, consultative conversations., • Mentor team members, fostering their growth through continuous learning and feedback., • Ensure compliance standards are met., • Maintain accurate client and policy data using Gallagher’s technology to enhance productivity and quality. About You Here is what you will bring to the role: • A bachelor’s degree with at least 3 years of client service or claims management experience, or a high school diploma/GED with 8+ years of relevant experience, • A Property and Casualty Insurance License, • Proficiency in Microsoft Office, • The ability to build professional relationships with internal and external partners, • A resilient and adaptable mindset to handle shifting priorities, • A collaborative spirit and eagerness to work with teams across Gallagher Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Paid parental leave Other benefits include: • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program, • And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. 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• Hyatt

  

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  30 days ago

  New York

  The Beekman The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department’s goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt’s unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members • Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines., • Constantly maintain effective training programs ensuring personnel are highly productive., • Ensure that team members have proper appearance and are following all hotel procedures., • Ensure that all employees have the tools necessary to fulfill job expectations and guest needs., • In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions., • Assume the role of liaison between all departments within the hotel and third-party operators, • Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services • Ensure all guest issues, complaints and requests are proactively and resolved in a manner highly satisfactory to both the guest and the hotel., • Manage responses to 3rd party internet sites such as TripAdvisor, Booking.com…etc., and maintain/enhance the hotel online reputation – all reviews must be responded within 48 hours., • Evaluate and monitor hotel service and product quality and to ensure that systems are implemented that provide for quality at the highest levels., • Ensure that all guests experience a “sense of arrival” and are properly “fare welled.” Support the Rooms Director on trainings aligned with established company benchmarks (HYSAT). Financial Management • Analyze profit and loss statements and cost projection variances., • Constantly monitor expenses in labor, materials and third party agreements to align with budgetary goals and be in direct correlation with occupancy., • Assist all departments with their financial performance. Work with department managers and mentor them to successfully complete their monthly P&L goals., • Assist in the preparation of the annual budget by providing labor, operations and expense costs., • Properly document Employee Development/Payroll transactions as directed for processing by Home Office., • Audit accounting and credit procedures to assure adherence to policy. Facility Management • Conduct a weekly walkthrough of all public spaces and a reasonable representation of guest rooms with Director of Housekeeping and Director of Engineering/Chief Engineer maintaining proper documentation of action items and completion dates. In addition, daily walkthrough to insure proper appearance and safety standards in all public areas., • Ultimately responsible for maintaining the physical assets by being accountable for the Preventive Maintenance Program with the Director of Engineering and Director of Rooms., • Physically inspect all accommodations scheduled for VIP arrivals. Guide and mentor managers to control procurement of materials as determined by Annual Budget and as modified by actual business levels. Safety and Security • Must be fully knowledgeable of and be able to lead any hotel Security or Safety effort up to and including complete evacuation of hotel (fire, earthquake, city-wide emergency)., • Lead in the investigation and resolution of any reported suspicious and/or hazardous conditions with Director of Security. Represent hotel and assist with needs of any government officials or officers., • Foster an environment of clean and safe working conditions., • Attend and where appropriate, lead Property Safety Committee., • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization., • Promotes organization in industry, manufacturing or trade associations. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation. • Demonstrated ability to manage operations to ensure Thompson’s unique level of personal customer service. Also detail oriented, organized, efficient and safety minded. Must be committed to high quality standards for production and service, a great team player, customer-service focused and have the ability to effectively manage staff to maintain a high level of morale and productivity., • Bachelor’s degree in Business Management, Hotel Management or other four year or professional degree or equivalent hospitality experience., • Proven experience in directing and motivating a team. Must have a minimum of three years varied management experience in the hotel/resort industry and previous union experience., • Read, write, and verbally communicate effectively and professionally with guests, vendors and across the organization. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism., • Strong skills with yield management, cost controls and the ability to analyze a Profit and Loss Statement. Must have strong working knowledge of accounting systems, Property Management Systems and other business applications. Familiar with OSHA, local Department of Health regulations and relevant current laws governing handling of hazardous substances., • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardizations and resources exist. Must be able to communicate problem resolution in a positive and diplomatic manner to both guests and employees., • Previous proven experience with Employee Development including recruitment, coaching and counseling, performance management, separations, worker’s compensation issues and separation of employment (and where applicable, prior experience working with a Collective Bargaining Agreement)., • Presents oneself with impeccable grooming and appearance standards. Dress compliments individual style in a professional manner., • Forbes standards knowledge preferably with extensive experience in Forbes rated hotels.

• Brooklyn Cured

  

  Account Manager - Foodservice & Convenience

  3 days ago

  New York

  Position Overview Brooklyn Cured is seeking an Account Manager to drive growth across Foodservice, Convenience, and Non-Traditional channels. This role will lead key accounts, expand distributor partnerships, and execute go-to-market strategies that elevate Brooklyn Cured’s premium charcuterie brand. The ideal candidate brings strong knowledge about charcuterie and the meat industry, CPG sales experience, financial acumen, and a passion for high-quality, artisanal food, with the ability to balance relationship-building and analytical decision-making to deliver profitable growth. Key Responsibilities • Manage and grow accounts across Foodservice, Convenience, and Specialty channels, driving distribution and velocity for premium charcuterie products, • Build and expand partnerships with key foodservice distributors, • Develop and grow business within airport retail, airline catering, and travel channels, identifying new opportunities for brand expansion, • Lead headquarter calls, sales presentations, and joint business planning with key accounts and distributor partners, • Own and manage financial performance across accounts, including pricing strategy, promotional planning, margins, and trade spend optimization, • Analyze P&L performance, promotional ROI, and customer profitability to inform strategic decisions, • Plan and execute trade promotions, customer programs, and merchandising initiatives aligned with brand and revenue goals, • Identify and close new business opportunities across both traditional and emerging channels, • Manage and align broker and distributor networks, ensuring strong execution and accountability, • Represent Brooklyn Cured at industry trade shows, customer events, and market visits, building brand awareness and generating leads, • Travel regularly to meet with customers, distributors, and internal teams to support business development and execution Qualifications • 3+ years of experience in CPG sales, foodservice, or account management (premium or specialty food preferred), • Experience working with foodservice distributors such as Chef’s Warehouse, PFG, Sysco, or US Foods, • Strong background in financial analysis, including promotions, pricing strategy, margins, and trade spend management, • Proven success managing and growing national or regional accounts, • Experience in airline, travel retail, or non-traditional channels is a strong plus, • Excellent analytical, negotiation, and communication skills, • Willingness to travel frequently for customer meetings, trade shows, and market visits, • Passion for premium food, charcuterie, and brand storytelling Key Competencies • Strategic Sales & Financial Management, • Trade Spend & Promotional Optimization, • Distributor & Broker Management, • Data-Driven Decision Making What Success Looks Like • Profitable growth driven by strong margin management and effective trade spend utilization, • Expanded distribution through key foodservice distributors, c-store chains, and specialty retailers, • Increased presence in foodservice, convenience, and airline/travel channels

• VLICH

  

  Hotel General Manager

  13 days ago

  New York

  Company Description VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment. Role Description We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community. Qualifications • Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively., • Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively., • Strong Budgeting and financial management skills to oversee hotel revenue and cost controls., • Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality., • Excellent leadership, communication, and problem-solving abilities., • Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach., • Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

• Minted

  

  Seasonal Customer Service Representative - 2025 Florida

  14 hours ago

  New York

  Document customer interactions thoroughly and accurately in our CRM, while following departmental policies.