Senior Association Manager
4 days ago
Atlanta
Job Description Direct Reports: Assistant Property Manager, Concierge, Engineers, and other staff positions as may be applicable to the property served. Indirect Reports: Multiple vendor and 3rd party service providers. • Operation/Service coordination, including but not limited to:, • Review maintenance service requests, and work with property engineers and vendors to prioritize and execute., • Review and manage all operations throughout property., • Review and approve bids for work in common areas by contract and 3rd party service providers. Responsible for quality of their work and projects., • Carry out Board initiatives., • Accountable to Board to coordinate and ensure team executes on all common area space management related processes (leasing, marketing, construction, move in/out, aesthetics, cleaning, maintenance, life/safety, compliance, etc…, • Manage all emergency events (fire, water, structural or human event)., • Enforce compliance with governing documents, leases, declaration and bylaws., • Manage utility billing and energy conservation practices (if applicable), • Create annual business plan and deliver services to the community as outlined in the business plan, • Responsible for all financial processes – A/R, A/P, and financial reporting, including but not limited to:, • Responsible for all revenue targets., • Responsible for expense control within budget parameters, • Assume accountability for 100% dues/fee collections each month., • Assess and collect all fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income., • Manage vendor billing and accounts payable., • Responsible for cash flow management and accounts receivable at one or more properties., • Create and adhere to an annual operating budget., • Ensure financial compliance with all governing documents, leases and state commissions on an annual basis., • Responsible for all financial reporting., • Deliver excellent customer service through the following:, • Serve as an escalation point for residents and Board., • Proactively communicate with residents and with Board on appropriate property related matters including weekly Board update using the HomeOwners Advantage template, • Meet with the Board on a regular/monthly basis or on a mutually agreed upon schedule., • Meet with committees on a regular basis as mutually agreed upon., • Respond/acknowledge all resident communications within 24-hour period., • Responsible for leadership and people development by:, • Management and scheduling of direct reports., • Developing and delivering objectives and performance appraisals of direct reports., • Establishing performance metrics for each property., • Initiating and completing the hiring process as required.