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Full job description OUR STORY Our story starts knee-deep in a huge pile of chickpeas in NYC’s West Village, where we open-door first tiny kitchen — bringing the vibrant, fresh flavors of the Mediterranean to the city. Now ,we’re all over NY and beyond, from New Jersey to Maryland to DC to VA.\We are committed to making everything from scratch and using the best ingredients: market-fresh produce and 18 different Mediterranean herbs and spices to take your taste buds on a trip with every meal. Every day, the taim kitchen prepares our award-winning dishes from real food– no microwaves or freezers— making every meal to order just how you want it. THE OPPORTUNITY Taim is growing—and fast! We’re on the lookout for people who love food and hospitality to join our amazing, passionate team. We will train you to be confident in any station you work – cook, cashier, prep or management. We will give you a clear path to leadership roles within the company and support your learning so that as we grow, so does your career. We’re committed to creating an open and inclusive culture where you’ll learn new skills, make an impact, and be valued for what you do. We don’t just say it, we really encourage our teammates to live our values: think like an owner, act like family, be curious, stay curious, and most importantly— have a blast doing it. Sound up your alley? Apply below! KEY BENEFITS Competitive pay with tips Get paid immediately after every shift - with no wait or extra cost Career Growth; Management Training (80% of our managers are promoted from within) Insurance – medical, dental, vision Commuter benefits – pretax commuter and parking benefits Paid vacation and sick days Major holidays closure Referral program Employee reward program – earn gift cards for attendance, trivia and contests A wonderful culture YOU WILL BRING Passion for food and customer service Ability to develop positive working relationships with the entire team Ability to be solution oriented with a passion and desire to uphold the ideal taim experience Ability to speak clearly and listen attentively to customers and coworkers Ability to demonstrate a complete understanding of the menu Ability to speak, read, and understand English Taim is an equal opportunity employer that values diversity at all levels. We want to hire exceptional individuals and foster a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Job Type: Full-time Pay: From $20.00 per hour Expected hours: No less than 35 per week Benefits: Employee discount Paid training Experience level: 2 years Shift: Day shift Evening shift Morning shift Weekly day range: Monday to Friday Weekends as needed Experience: Food service management: 2 years (Required) License/Certification: NYC Food Handlers (Required) Work Location: In person
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma