Administrative service manager jobs in Linden, New Jersey - Page 2Create job alerts

Job DescriptionDescription: At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration. Job Summary The Cosmetology Consumer Experience Manager is responsible for maintaining, managing and elevating the client’s research program executed through the client’s onsite testing facility in Clark, NJ. The primary focus of the role is to cultivate a salon-like experience for all participants in the local program and to ensure first class recruitment and logistics for research studies. The Cosmetology Consumer Experience Manager must understand and develop the consumer research program participant logistics, maintaining lasting, trust-based relationships with clients and participants. This position will be proactive, consultative and responsible for all testing facility participant workflows onsite at the consumer evaluation center in Clark, NJ. The Cosmetology Consumer Experience Manager will guide the front of house staff by being the primary point of contact for the scheduling, coordination, participation tracking, and incentive management in the consumer evaluation center for all onsite research studies. They will also support Curion account directors with contract updates and billing. Role Objectives • Work with Curion and client teams on all onsite logistical ways of working, • Manage a dedicated team of logistics staff with various responsibilities including reception desk support, cosmetology, data entry, product shipping and hospitality., • Work with the client lead and cross-functional partners to manage the program and consumer evaluation center participant logistics, • Coordinate internal Curion Partnership Solutions and external Curion resources to ensure quality and timely delivery of results., • Stay current with company offerings and industry trends, • Be a mentor to developing team members by encouraging curiosity and growth Responsibilities • Act as the consumer evaluation center “experience liaison,” cultivating a spa/salon-like experience for all who visit the testing center, • Build trust-based relationships with all participants who enter the testing center, • Collaborate with client team, reception and logistics staff to efficiently schedule and track participation in real time for all client departments (including but not limited to hair and cosmetics testing, sensory scalp panels, micro in-use logistics, consumer science workshops and focus groups), • Liaise with onsite facilities and security teams as needed, • Manage scheduling and participation tracking for new program participant intake, including scheduling of onsite consultations, • Prepare materials and catering orders for onsite workshops, • Set in place and adhere to testing protocols according to best practices, • Create and implement learning documents to transfer knowledge to direct reports and/or colleagues., • Keep inventory and handle new order requests for shipping supplies, office supplies and product giveaways, • Oversee panelist customer service, and act as first level of escalation for any challenges or difficult conversations with panelists, ensuring a positive and hospitable experience, • Provide supervision, technical direction, development and mentoring to other professionals on staff, • Able and willing to work flexible hours to accommodate research execution needs, • Collaborate across all levels and functions, including but not limited to:, • ARCs troubleshooting, • Incentive payments, • Troubleshooting participant issues and complaints Qualifications - Required • Minimum 3 years prior salon or spa reception/administrative/customer service experience, • 2+ years in project team leadership function/role or management, • Experience in consumer research is a plus, • Proven success multi-tasking in a fast-paced environment, • High degree of ownership, accountability, and professional commitment, • Strong task management skills, • Extremely detail-oriented, committed to quality, ability to check own work effectively, • Ability to clearly communicate with other departments, • Ability to work independently and as part of a team, • Ability to remain calm under pressure, • Ability to be agile in a frequently changing environment, • Ability to handle multiple tasks while maintaining a high level of accuracy, • Exhibit exemplary customer service, • Preferred Requirement: Bi-lingual English-Spanish Qualifications - Preferred • ARCs trained, • MS Office experience, including Word, PowerPoint, and Excel Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Must have the ability to escort panelists to and from study execution area., • Will make and receive phone calls., • Must be able to type, use computer keyboard, and read computer monitor., • Ability to interact with coworkers, clients, and consumers in person and over the phone. For Curion’s Cosmetology Consumer Experience Manager position, we offer a starting hourly rate between $25.00-$28.00 per hour based on the qualifications and experience of each individual. Curion offers a benefits package for this position which includes: • 401(k) retirement account with company match, • Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more., • Paid time off (PTO), • Company paid holidays Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. About the company Curion specializes in delivering impactful insights to the world's top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary Product Experience and Performance (PXP™) platform, connecting brands to consumers at every step. As an innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world's leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products. Requirements:

Job Description Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description Position Title: Case Manager Department: New Jersey Program & Services Reports To (Title): Coordinator of Bridges Program Cost Center: Dept. 598 Position Type: Associate (4 - 9 yrs experience) Supervising Staff: General Purpose: Provide case management services to youth enrolled in Bridges to Employment program. Connect youth with service according to their Individual Service Strategy (ISS) plan, in order to support informed and individualized connections to education, training, WIOA programs, DVRS supported employment, military, pre-apprenticeship and apprenticeship, and unsubsidized competitive employment. Complete required documentation for all services as outlined by the grant. Essential Functions: • Work with Team for Outreach efforts to enroll youth eligible applicants., • Review new eligible applicants; send start letter/email within 5 business days of receiving new applicant to schedule intake., • Follow up on new applicants that do not come to their first & second appointment, collect paperwork, employable ID, and ISS Plan– not more than 15 days after receiving applicant information., • Explain and review all GW policies, procedures and handbook to new referrals, provide tours (if applicable) and overview of services., • Complete required documentation (including Intakes, ISS Plans, Progress Notes, and other required documentation) within specified timeframes., • Connect & schedule each youth for intake/registration with local county One-Stop Career Center, • Obtain documentation from One-Stop Career WIOA Youth determining eligibility., • Register each youth with local county DVRS office for Vocational Rehabilitation Services., • Administer assessment to obtain interest/needs of youth and CASAS Goals (as needed) to assist in determining realistic and attainable vocational goals. In addition to determining level of academic functioning., • Score and compile all vocational test material and complete evaluation/observation summary reports., • Connect youth (as needed) to supportive services, benefits counseling and legal services. Follow up and document outcomes as needed., • Complete case notations on a daily basis related to consumers’ behaviors, attitudes and/or characteristics observed during services., • Completes all progress notes per the progress note and paperwork compliance procedure., • Ensure all youth participate in career guidance, planning and counseling (Career Scope), • Ensure all youth participate in employability and workplace reading training with Vocational Specialist, • Ensure all youth participate in Financial Literacy Education (Your Money Your Goals) with Vocational Specialist., • Enter all youth information into Foothold Awards system., • Assist youth with job exploration and career development as needed., • Upload all assessment data in the respective File for each youth in Foothold Awards System, • Maintain good relationships and communication with local school districts, DVRS and One-Stop offices., • Organize and prioritize daily, weekly and monthly schedule. Maintain all appointments on the Outlook calendar., • Serve as an agency representative at community and social service meetings., • If fluent in another language, may be asked to translate on behalf of team as needed., • Exercise good judgment and discretion in all communication and when making decisions that impact individuals, the group of individuals, and/or in crisis situations., • Develop and maintain positive & productive relationships with coworkers, supervisors, and other colleagues, individuals, parents & caretakers, support teams, and partners., • Become familiar with CARF regulations. Assure services provided and documentation maintained is CARF compliant. Qualifications: • Bachelor degree from an accredited school in related field required., • 1 year of experience in mental health, vocational rehabilitation, or case management preferred., • Intermediate Word, Excel and Outlook preferred, • Excellent communication and written skills, • Highly organized self-starter, excellent organizational and administrative skills. Must be able to prioritize and multi-task, • Navigate and negotiate through difficult situations, • · The Case Manager reports to the Coordinator of Bridges., • Lifting a minimum of 30 lbs. Ability to stand, bend and lift., • May work in the field for outreach and meetings with partners.