Clinical Integration Specialist (SW Region)
hace 5 días
Fresno
KLOwen Ortho is a privately held, venture-backed technology company headquartered in North Texas. Founded in 2019, KLOwen provides a complete, fully custom orthodontic solution that enables orthodontists to treat patients with fewer visits, in less time, with greater precision and clinical outcomes. Our workflow begins with a digital image of the patient's teeth, simulated by KLOwen-trained technicians, using proprietary software in collaboration with the practice. Once an ideal smile is digitally designed, KLOwen 3D prints a custom indirect bonding tray that transfers precisely placed brackets to the patient's mouth-delivering a superior, technique-driven patient experience that demands precise, consistent chairside execution. RESPONSIBILITIES The Clinical Integration Specialist (CIS) is KLOwen's clinical field operator - the execution and adoption engine that operationalizes the RAE's business plan at the practice level. This is not an advisory role. The CIS is accountable for results: practices fully integrated, protocols embedded, staff proficient, and adoption sustained. Responsibilities for this role include, but are not limited to the following: Chairside Training & Clinical Execution • Deliver hands-on, protocol-specific clinical training directly, • Demonstrate KLOwen's indirect bonding protocols with precision and clinical authority, coaching staff in real time on technique, sequencing, materials handling, and patient management, • Train clinical staff to understand not just the steps of the protocol, but the clinical rationale - the 'why' behind precision placement, bonding technique, and quality standards, • Certify practice staff to competency benchmarks, ensuring that independence is earned and documented before the hands-on training relationship transitions, • Coordinate & deploy Clinical Trainers as regional volume and account demand grow - extending capacity without diluting the quality of practice experience, • Brief trainers thoroughly before each engagement: integration stage, practice culture, staff skill profile, protocol focus areas, & any known sensitivities or risks, • Own the end-to-end integration journey for each assigned account - from go-live activation through full protocol adoption and long-term performance sustainability, • Translate the RAE's account strategy & business plan into a structured, milestone-driven clinical integration plan with clear timelines, resource allocation, & success criteria, • Execute on-site & virtual practice engagements with consulting-grade preparation: pre-visit diagnosis, structured agenda, documented outcomes, & defined next steps, • Partner directly with RAE as a co-owner of account health - bringing clinical execution authority to the commercial partnership, • Participate actively in account planning, reviews, & at-risk discussions - contributing clinical adoption data, practice insights, & intervention recommendations that sharpen the RAE's strategy, • Operate as a trusted clinical advisor to orthodontists, office managers, & lead assistants - earning influence through expertise, reliability, & demonstrated results, • Lead change at the practice level: diagnose behavioral, cultural, & structural barriers to adoption & design sequenced interventions that produce durable habit change, • Maintain data-driven account profiles for all assigned practices, including adoption milestones, utilization trends, trainer performance, & churn risk indicators, • Use adoption metrics, CSAT signals, & clinical outcome data to prioritize interventions & allocate trainer resources across the portfolio, • Serve as a steward of KLOwen's clinical protocols - ensuring every practice engagement, trainer deployment, & integration milestone upholds the precision & quality standards the patient experience demands, • Contribute to the development & refinement of clinical training materials, integration frameworks, & best-practice documentation - translating field learning into scalable resources, • Collaborate with internal clinical, product, & operations teams to surface practice-level feedback that continuously improves KLOwen's protocols, tools, & enablement approach QUALIFICATIONS & EXPERIENCE • 5+ years of experience in a clinical, field-consulting, or practice-facing healthcare role - with demonstrated ownership of outcomes, • Proven experience leading or coordinating others in a clinical or training capacity - with evidence of team performance improvement under their oversight, • Deep understanding of orthodontic clinical workflows, preferably including direct chairside or assisting experience, • Demonstrated ability to drive sustained behavior change at the practice level - not just deliver training content, • Experience managing complex, multi-stakeholder relationships across clinical & operational functions, • Strong data literacy: ability to interpret adoption metrics, identify risk patterns, & translate insights into actionable field strategy, • Exceptional consultative communication skills - written, verbal, & facilitative - with the ability to engage credibly from clinical staff to orthodontist to business owner, • Ability to operate independently in ambiguous environments while maintaining portfolio-wide discipline & follow-through, • Willingness & ability to travel 50-85%, • Bachelor's degree in a healthcare, business, education, or related field (preferred), • Direct experience with indirect bonding techniques & KLOwen-style custom ortho workflows (preferred), • Background in customer success, field consulting, or account management within a growth-stage healthcare, medical device company, or similarly regulated environment (preferred), • Experience with instructional design, clinical education program development, or adult learning frameworks (preferred), • Familiarity with CRM tools, adoption tracking platforms, & field reporting systems (preferred), • High emotional intelligence & communication skills, • Detail oriented, • Ability to multi-task in a fast-paced environment, • Excellent written & verbal skills The ideal applicant will be self-motivated & driven to better themselves and the company, including willingness & flexibility to provide expertise in other areas outside the scope of this job as the needs arise in a growing company. This job description indicates in general the nature & levels of work, knowledge, skills, abilities, & other essential functions (as covered under the Americans with Disabilities Act as amended) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of an incumbent. An incumbent will be asked to perform other duties as required. KLOwen provides equal employment opportunities to all employees and applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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