Community Manager I
2 days ago
Berkeley Heights
Job Description Job Summary The Community Manager I plays a critical role in ensuring smooth execution of community management across multiple social media platforms. This role is focused on daily engagement, maintaining brand voice, tracking inbound requests, supporting reporting, and keeping internal workflows aligned. The position is highly execution-driven, with a clear path toward senior-level growth. Key Responsibilities • Community Management Execution, • Manage daily engagement across Instagram, TikTok, Facebook, and other relevant platforms., • Monitor and respond to comments, DMs, story mentions, tagged content, and influencer inbounds., • Maintain brand tone of voice and ensure responses align with approved guidelines., • Flag customer service issues, influencer requests, and sensitive comments in real time., • Support the care gifting team with mailers and surprise-and-delight initiatives. Documentation & Organization • Keep trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)., • Maintain accurate documentation in Monday.com and ensure tasks are tracked and visible., • Update FAQs as new questions arise., • Ensure daily and weekly boards are up to date., • Add community insights, tracker updates, and pending questions to agendas., • Contribute insights and screenshots to monthly recaps., • Support Account Leads with data tracking and reporting preparation., • Trend & Insight Awareness, • Stay informed on relevant social trends, formats, and beauty culture moments., • Identify recurring community patterns or FAQs and flag to Senior Community Manager. Required Qualifications • 1+ year of community management experience (agency experience preferred)., • Experience managing high-volume organic social communities., • Familiarity with tools such as Sprinklr, Dash Social, or similar., • Strong written communication skills with attention to grammar., • Ability to manage multiple tasks and deadlines simultaneously., • 2+ years of marketing experience with knowledge of social media channels (Twitter, Facebook, Instagram, TikTok, etc.)., • Experience developing strategies and campaigns in collaboration with stakeholders. Skills & Competencies • Effective communicator: clear, professional, and confident., • Proactive and resourceful problem solver., • Highly organized and process-driven., • Detail-oriented with strong follow-through., • Passion for beauty and understanding of industry culture., • Measurement & Expectations, • Positive feedback from Team Lead and Account Director., • Daily engagement completed accurately and within scope., • Response rate goals consistently met., • Influencer inbounds tracked and responded to appropriately., • FAQs and trackers consistently updated., • This version is clean, professional, and ATS-friendly, with clear emphasis on community management execution, social media expertise, and organizational skills. Education: Bachelors Degree Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.