Associate Director, Site Contract Manager
2 days ago
Boston
Associate Director, Site Contract Manager Bristol Myers Squibb (BMS) is seeking an experienced and strategic Contract Manager to manage and oversee the Integrated Facilities Management (IFM) relationship with our IFM partner at multiple facilities. This role is central to the success of the IFM 4.0 contract across a sophisticated, multi-property BMS location. The Contract Manager ensures that the IFM partner's performance, transformation initiatives, and service delivery align with BMS's operational excellence, compliance, and cost optimization goals. This position serves as the primary governance and operational leader for the BMS–IFM partnership, overseeing contract performance, transformation progress, landlord and subtenant relationships, and the adoption of enterprise-wide standards. The Contract Manager collaborates closely with BMS Regional SMEs, site leadership for all locations, and IFM's Transformation Management Office to drive consistent, high quality service delivery across the portfolio. Key Responsibilities • Governance & Relationship Leadership, • Serve as the primary point of contact between BMS and the IFM partner for contract execution, performance, and strategic alignment., • Lead participation in governance forums, including Transformation Core Team meetings, initiative updates, and monthly transformation reviews., • Ensure alignment with Tier 3, Tier 4, and Tier 5 governance bodies by escalating risks, decisions, and dependencies appropriately., • Maintain clear, consistent communication across BMS stakeholders by partnering closely with site leadership and site operations to ensure transparency on IFM priorities and accurate, timely dissemination of facilities-related information to the broader site population., • Reinforce leadership expectations around standardization, compliance, and adoption of enterprise-wide processes., • Contract Oversight & Performance Management, • Oversee adherence to the commercial model, including tiered management fees, shared innovation savings, and outcome-based service delivery., • Monitor IFM's performance against KPIs, SLAs, and transformational milestones., • Validate IFM's investment commitments (technology, asset validation, engineering programs, innovation fund) and ensure value realization., • Ensure financial controls are followed, including the single PO structure and inclusive budgeting model., • Partner with Finance to track controllable and non-controllable spend and ensure transparency in cost reporting., • Landlord & Subtenant Relationship Management, • Serve as the primary BMS representative in managing the landlord and subtenants' relationship for multi-property campuses., • Partner with Global Real Estate and Technical Accounting to ensure compliance with responsible real estate portfolio to ensure compliance with lease obligations, building rules, and operational requirements., • Coordinate with the landlord on capital projects, building services, and shared infrastructure support for reliability of all site operations., • Oversee relationships with subtenants, ensuring alignment on services, cost allocations, building access, and operational expectations., • Resolve escalations related to shared services, building operations, or contractual obligations across all parties., • Manage Landlord Parking requirements and reporting needs for our municipalities along with administration of the parking monitoring systems for locations that require paid parking., • Transformation Program Leadership, • Support the IFM 4.0 implementation across technology, data, processes, and organizational changes., • Collaborate with the IFM Transition Management Office (TMO) and BMS Regional SMEs to ensure consistent implementation of enterprise programs., • Drive adoption of Corrigo, enterprise maintenance protocols, standardized Operational Responsible Matrices (ORM)s, and condition-based maintenance strategies., • Support the transition to centralized resource models (Planning, Reliability, Occupancy Planning and Moves, Adds, Changes. (OP/MAC) and ensure site readiness., • Operational Excellence & Standardization, • Ensure consistent application of equipment criticality, maintenance strategies, and enterprise standards across all BMS sites., • Champion the maturation of legacy CMMS system into Corrigo and ensure data quality, workflow compliance, and reporting accuracy., • Promote outcome-based service models and support IFM's optimization of staffing and service delivery., • Oversee performance and service-level delivery of third-party vendors, providing escalation support to resolve issues and ensure reliable operations (e.g., utilities, lab supplies and services), • Drive continuous improvement and best practice sharing across the network., • Participate in site's emergency preparedness and response efforts, ensuring robust business continuity planning and seamless execution in partnership with senior site leadership and global business continuity teams., • Risk, Compliance & Change Management, • Identify operational risks, compliance gaps, and transformation barriers; escalate through governance channels as needed., • Support audit readiness and regulatory compliance by ensuring standardized processes and documentation., • Partner with Change Management workstreams to ensure sites are informed, trained, and prepared for new processes and expectations., • Reinforce BMS's shift from tactical oversight to strategic decision making across the organization., • Financial Leadership Across Multisite Portfolio, • Own full financial responsibility for the Cambridge, 60 Binney, 100 Binney, Tampa Bay, and Washington, D.C. sites, ensuring compliance with Global Facility Operations (GFO) guidelines., • Oversee all operating costs across the regional portfolio, including IFM contract costs, utilities, landlord related expenses, shared services, and operational impacts of capital projects., • Lead annual budget development, monthly forecasting, and variance analysis for all assigned sites., • Ensure financial transparency, accuracy, and audit readiness across the multi-site portfolio., • Partner with site leadership and Finance to drive cost optimization and operational efficiency., • Lease administration responsibility for all subtenants, including rent, taxes, Common Area Maintenance charges (CAMs), parking fees. Create and submit the monthly invoice package for each subtenant and track reconciliation from our landlords to pass through to our subtenants., • Executive High Profile Event Leadership, • Serve as the primary Facilities owner and escalation lead for high-visibility, multi-day internal and external events, overseeing all planning, coordination, and execution for engagements involving the BMS CEO, Board of Directors, global industry leaders, the Chief Scientific Officer, and senior research leadership., • Oversee all facility related components of these events, including:, • Auditorium operations and technical readiness, • Lobby and pre-function space preparation, • Catering coordination and service oversight, • Parking logistics and guest arrival experience, • Space transformation, staging, and environmental design, • Evening receptions, networking events, and executive level hospitality, • Ensure flawless execution through cross functional coordination with Security, IT/AV, Communications, Catering, and IFM event support teams., • Maintain the highest standards of professionalism, confidentiality, and operational excellence for events that shape BMS's external reputation and internal culture., • Space Planning & Workplace Strategy Responsibilities, • Partner closely with senior leadership to understand strategic direction, headcount forecasts, and programmatic needs, translating them into actionable space plans and long-range occupancy strategies., • Manage day-to-day and long-term allocation of workspaces, labs, collaboration zones, shared resources, ensuring optimal utilization and a positive employee experience for onboarding., • Monitor occupancy and usage trends to maintain real-time space visibility, and adjust assignments and layouts as needed to support new hires, reorganizations, and evolving research needs., • Coordinate Facilities, IT, EHS, and Lab Operations to ensure that space changes are executed safely, efficiently, and with minimal disruption to scientific operations., • Provide strategic recommendations on space optimization, future capacity needs, and workplace improvements, backed by occupancy analytics., • Bachelor's degree in life sciences, engineering, or a related field; an equivalent combination of experience and training may substitute., • 12+ years of experience in Facilities Management, IFM, supplier management, or related operational leadership