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Job DescriptionDescription: The VTC Maintenance Technician applicant shall be capable of maintaining, troubleshooting and upgrading existing conference room Audio Visual systems. Must be able to troubleshoot faulty video codec equipment, sound system with speakers, microphones, and High Definition (HD) displays that operate on Internet Protocol (IP) via Unclassified RDT&E Networks as Enterprise Networks, such as NMCI. Provide design support for existing or new A\V solutions. Ensure new designs for A\V solutions in conference rooms are compliant with Cybersecurity requirements. Identify A\V requirements and enhancements for the command. Additional specific duties will include: Supporting various large MS Teams and DISA Livestream events for the command Leadership. Manage and operate A\V equipment in command conference rooms for meetings Operate and support MS Teams meetings with external camera and audio equipment Operate and support Livestream events for Leadership Work with leadership and liaisons to ensure all A\V needs are met prior to each meeting as well as ensure each meeting is functioning properly. Requirements:

Job Description Remain a critical part of the legal industry while putting your legal skills to work. We are seeking a tech-savvy individual looking for a career within the legal system to join our team as a Digital Reporter. In this role, you will use high-quality digital audio equipment to capture the verbatim record of a deposition or other legal proceeding. This is a high-demand career that offers flexible schedules, ongoing support & mentorship, & high earning potential. ENTRY-LEVEL - No Experience Required. We provide you with all the support you need to be successful. Digital Reporters (DR)’s are not shorthand reporters or stenographers, and no stenographic tools or training is required. Responsibilities: • Managing the proceedings as an independent arbiter of the record, • Swearing in witnesses and acting as Notary of the State, • Generating a clear and complete recording of the proceeding using high-fidelity audio technology, • Obtain your own digital audio equipment, • Obtain state notary We Offer: • Career in high demand - access to the widest pool of work in the industry - you’ll have opportunities for hybrid assignments across the US & Canada., • Superior Engagement & Support - online community supports our reporters and encourages them to make the most of their contract and earning potential, • FLEXIBLE WORK SCHEDULE – One of the excellent benefits of working as a Digital Reporter is choosing assignments that match your schedule. You set your own hours Apply Today! Company DescriptionAs a qualified digital reporter and independent contractor, you are automatically eligible to accept a variety of assignments of your choosing. Litigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for deposition officers - and we'll support you every step of the quick & easy process to becoming eligible to do the job.As a qualified digital reporter and independent contractor, you are automatically eligible to accept a variety of assignments of your choosing.\r\n\r\nLitigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for deposition officers - and we'll support you every step of the quick & easy process to becoming eligible to do the job.

Job Description ABOUT CONTEXT TRAVEL Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime. Context is a B-Corp and a long-standing company founded in 2003. We have been backed by growth equity since 2017. ROLE: Delivery Associate, France, Central & Northern Europe LOCATION: Remote role, ideally based out of the Philadelphia metro area SCHEDULE: Monday-Friday, 9am-5pm Eastern Time SALARY: Commensurate with experience JOB DESCRIPTION Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations. We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support client and advisor communications (primary focus) as well as operational workflows for our high-quality tours. In this role, you will attend to the full client journey: from pre-booking trip planning and experience selection, to post-booking adjustments, on-the-ground support, and ensuring post-trip feedback is collected and acted upon. The role reports into the FraNCE Client Lead (based in Philadelphia) with a dotted line into the FraNCE Delivery Lead (based in France). ROLE AND RESPONSIBILITIES • Sales and customer support [primary focus], • Nurture strong relationships with both first-time and returning clients and advisors, • Provide expert guidance on our brand, product portfolio, and the destinations we serve, • Assist with booking, modifying, and managing orders efficiently, • Client value maximization: Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion, • Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides, • Cross-functional support and collaboration, • Provide support for regional fulfillment, portfolio, and guide community work, both temporary and ongoing, • Manage 1:1 guide communications related to scheduled tours and daily operational needs, • Partner with regional fulfillment staff and contractors to ensure accurate and seamless delivery of tours, • Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance, • Mentor and train seasonal contractors and Delivery colleagues, • Actively contribute to weekly Delivery team and cross-regional meetings, • Deep expertise in—and genuine passion for—Paris, our region’s largest market, with a knack for inspiring others to visit. French language skills and/or expertise in Northern and Central European destinations a plus, • Sincere enthusiasm for connecting with clients both via email and over the phone, • An eagerness to close the sale and celebrate the win, • Resilience and composure—you handle unhappy clients with empathy and a thick skin, • Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe, • Versatility in managing a wide range of tasks and responsibilities in a fast paced environment, • A curious, learning-driven mindset—you’d happily be one of our clients yourself, • A supportive, mission-oriented work environment with colleagues who care, • Unlimited access to digital lectures and, audio guides, and in-person small group tours, • Annual learning & wellness stipend to pursue personal and professional interests, • Tech stipend, • Flexible PTO (with no caps, encouraged minimums, and parental leave), • A remote-first work policy - we have colleagues based in all four corners of the world Powered by JazzHR AdGR9BcrTB

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior ParalegalEmployment Type: Full-TimeDepartment: Legal CGS is seeking an experienced Senior Litigation Paralegal to join a fast-moving, extremely active in-house government legal team. This position is a key role related to supporting various aspects of the company's litigation portfolio including eDiscovery activities, workflow management, and attorney support. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Prepares a variety of technical legal documents that are characteristically complex in format. - Reviews incoming documents and material, considers the nature and the status of the case involved.- Prepares indictments, arrest warrants, summonses, true bills, motions, orders, non-disclosure applications, and orders, stipulations, plea agreements, grand jury and trial subpoenas, and legal memoranda.- Obtains required information from criminal case files, law enforcement agencies, or other sources, to include in legal documents before submitting to the appropriate AUSA for review. - Ensures when preparing recurring legal documents that they conform to local court rules and the rules governing style and format.- Assists attorneys in preparing for trial by independently compiling trial and witness notebooks, preparing and organizing trial exhibits, assembling jury instructions, and compiling witness and exhibit lists. - Coordinates with the victim/witness specialist to ensure adherence to current Departmental guidelines relating to victims’ rights and services responsibilities. - Notifies case agents and appropriate office staff of victim/witness issues.- Using original and online legal resources including Westlaw and/or Lexis/Nexis, verifies legal citations and statutory references contained in legal documents.- Research to confirm that citations are accurate, complete, and consistent with source material. - Proofreads, edits, and revises legal briefs. - Electronically files legal documents with the U.S. District Court using the CM/ECF system.- Develops and organizes tables of contents and indices to briefs in accordance with established format. - Lists cited cases, opinions, and miscellaneous references in briefs.- Composes original correspondence which requires a good working knowledge of legal procedures and specialized terminology - Transmitting proposed orders to the court.- Requesting extensions of time in certain cases.- Advising of actions taken or developments in cases referred by other federal departments and agencies.- Notifying attorneys representing defendants of various issues.- Scans/inputs and links case-related materials into electronic discovery databases and manages those databases. - Uploads/downloads into those discovery databases documents and materials received from local, state, and federal law enforcement partners consisting of investigative and forensic reports, bank records, electronic communication records, and audio and video files provided in varying file formats. - Manages discovery processing and production. - Proficiently bates-stamps and redacts discovery materials using Adobe Acrobat and may employ discovery processing techniques using IPRO Eclipse. - Sends continuing discovery to defense counsel as directed by the assigned AUSA.- Maintains the electronic case files, enters data in the case management system, calendars deadlines using MS Outlook, prepares and files conflict of interest and case opening forms in the electronic case file. Qualifications:- Requires paralegal certificate, or JD, or currently attending an ABA-accredited law school, having completed at least one year of study. - At least two years of litigation paralegal experience is required; trial experience is very helpful. - At least one year of experience in automated litigation support. Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources. - Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw. - Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, imaging, and hardware systems. - Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. - The ability to consistently deliver the highest quality work under extreme pressure will be very important. Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description SOCIAL SERVICE COORDINATOR (F/T) The Social Service Coordinator oversees social services at Bethesda Project’s Supportive Housing Program and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal of providing quality services to assist residents or guests while maintaining residential stability or moving on to housing, while achieving individual goals. Reports to: Director of Housing Major Responsibilities: • Work collaboratively with other Social Service Coordinators to ensure continuity of social service provisions across Bethesda Project, while monitoring and reporting on key performance indicators with Directors., • Assist Program Coordinators to interview applicants in order to select best qualified candidates for Case Managers., • Provide new hire and ongoing training and clinical support for Case Managers., • Work collaboratively Program Coordinators to ensure appropriate and comprehensive onboarding and training for new Case Managers; maintain and monitor Social Service Procedures for programs and ensure Case Managers are properly trained; including conducting onsite visits to perform case file and medication audits on a monthly basis., • Provide clinical support to site teams during guest or resident mental health crises, as needed; organize and facilitate team debrief sessions following mental health crises that result in initiating an involuntary commitment., • Provide interim case management support to guests or residents during staffing transitions to ensure continuity of care., • Master’s degree, MSW or equivalent required, • Previous experience in social services, including management and supervisory experience, • Strong interpersonal and organizational communication skills, • Team oriented disposition, • Prior Supervisory experience required, in addition to demonstrated leadership qualities Requires repetitive movement of hands and fingers for typing and/or writing. Ability to communicate and exchange information. Frequent standing, sitting, walking and climbing stairs, occasional stooping, kneeling or crouching and lifting up to 35lbs. Ability to reach with hands and arms and perform audio and visual assessments, as required.

Job DescriptionSports (Dance) Videographer / Camera Operator Duration: February – June 2026 Location: Nationwide travel across the U.S. Compensation: $150-$400/Day + Travel Pay + All Expenses About DanceBUG DanceBUG is the industry leader in Dance Media and Software, with nearly 25 years of innovation serving the dance community. From groundbreaking products like Video Judge to our full suite of Registration, Scheduling, Tabulation, and Streaming tools, we’re trusted nationwide as the gold standard for dance videography and photography. 🌐 Learn more about us here: What We Do at DanceBUG The Role We’re looking for passionate and skilled Videographers/Camera Operators to join our seasonal team. In this role, you’ll travel nationwide to capture and stream dance competitions, recitals, and workshops—helping us deliver high-quality media to studios and dancers across the country. Key Responsibilities • Set up and operate video, audio, and streaming equipment on-site, • Conduct daily video/audio checks to ensure broadcast quality, • Film and log performances, manage live streams, and upload daily footage, • Handle data transfers (FTP/shipping) after events, • Experience filming live events, sports, or action performances, • Strong technical skills with camera operation (exposure, white balance, audio, • Able to lift 50 lbs, work 12–16-hour days, and travel Thurs–Mon as needed, • Must live within 1 hour of an airport and hold a valid U.S. driver’s license, • Comfortable with loud music, flashing lights, and extended stationary periods, • Must pass a Criminal Background and Vulnerable Sector checkPerks, • Paid training in Jan/Feb 2026, • All travel and hotel accommodations covered (single-occupancy rooms), • Travel time is paid, • All equipment providedKey Dates Virtual Training: 1 day each week in January (4 days total) Infield Training: 2 Training at actual events in January and February Key Dates: • Feb 27–Mar 1, Mar 6–8, Mar 13–15, Mar 20–22, Mar 27–29, • Apr 10–12, Apr 17–19, Apr 24–26, • May 1–3, May 8–10, May 15–17, May 29-31, • June 5-7Additional Opportunities: There are events that run until the end of July. Apply Now: Become part of DanceBUG Inc. and help us set the standard in dance media! Powered by JazzHR kdf6aKkz1W

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions., • Growth - Philadelphia is growing, why not grow with it?, • Diversity & Inclusion - Find a career in a place where everyone belongs., • Benefits - We care about your well-being. This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development’s (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).. Job Description This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager. Essential Functions • Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades., • Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance., • Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues., • Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs., • Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts., • Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components., • Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems., • Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance., • Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events., • Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed., • Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations., • Performs related duties as assigned to support departmental operations and technology initiatives., • Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems., • Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance., • Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events., • Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed., • Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations. Knowledge of: • Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices., • Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment., • The functionality, configuration, and integration of desktop operating systems (e.g., Windows, macOS) and host-based operating systems in both local and domain-based environments., • Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets., • Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues., • Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle., • Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS)., • Concepts of network and workstation security, including endpoint protection, encryption, and access control., • Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings., • Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties., • Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings., • Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels., • Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate., • Train and assist users in accessing systems, using applications, and understanding network resources., • Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations., • Read and interpret technical documentation, system manuals, and hardware specifications., • Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively., • Configure and maintain user workstations and devices within a domain-joined, managed environment., • Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments., • Evaluate hardware and software products for compatibility, performance, and alignment with department standards., • Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed., • Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup.Qualifications Education: • Completion of a bachelor’s degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field., • Experience:, • Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software., • Equivalency:, • Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate’s degree in computer science, Decision Science, Information Science, or a closely related field., • Additional Requirements:, • Must possess a valid Pennsylvania Driver’s License., • Must be able to lift at least 30 pounds., • Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training. Additional Information Salary: $50k-$60k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!, • Your resume or curriculum vitae., • Optionally, an online professional portfolio or public GitHub account. We won’t accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .