Job brief We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful, since you’ll often be acting as a liaison between managers, employees and customers. Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy. Responsibilities - Assist the Retail Store Manager in planning and implementing strategies to attract customers - Coordinate daily customer service operations (e.g. sales processes, orders and payments) - Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory - Evaluate employee performance and identify hiring and training needs. - Supervise and motivate staff to perform their best - Coach and support new and existing Sales Associates - Monitor retail operating costs, budgets and resources - Suggest sales training programs and techniques - Communicate with clients and evaluate their needs - Analyze consumer behavior and adjust product positioning - Handle complaints from customers - Research emerging products and use information to update the store’s merchandise - Create reports, analyze and interpret retail data, like revenues, expenses and competition - Conduct regular audits to ensure the store is functionable and presentable - Make sure all employees adhere to company’s policies and guidelines - Act as our store’s representative and set an example for our staff Requirements and skills - Proven experience as a Retail Assistant Manager or similar position - Experience with recruiting and performance evaluation processes - Familiarity with financial and customer service principles - Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics - Proficient user of MS Office (MS Excel in particular)Leadership and organizational abilities - Interpersonal and communication skills - Problem-solving attitude - Flexibility to work in shifts
SUMMARY:Program Supervisor for an OASAS licensed 822 clinic. Responsible for some managerial and all clinical operations of the clinic.Knowledge and experience with OASAS 822 Regulations out-patient operations.Assist with ensuring that all programmatic goals are being achieved including but not limited to revenue generation and all fiscal goals, units of service, census size, staff productivity, etc.Work with Billing Team to ensure that all revenue generating goals are being achieved including correct and timely documentation by staff and oversight of clinic specific client entitlements.Maintain and develop the clinic services, within OASAS guidelines, to not only meet the current client needs but to also assist with the growth of the program and the increase of the census.Coordinate with other programs within the agency as well as outside service providers to create referral services into the clinic as well as to foster good relations.Review and audit of clinical records to include chart completeness and quality of service delivery.Ensure that all documentation meets OASAS and OMIG requirements.Review, approve and sign all recovery treatment plans in a timely manner.Complete all service tracking forms to monitor staff productivity and ensure that levels of service are met.Provide administrative oversight to the program including management of staff time and attendance in Paycom, petty cash accounts and metro card accounts.Supervise clinical staff including individual and group supervision of substance abuse counselors, peers and task supervision of interns.Assign cases; ensure proper workflow, and monitor caseload size. Ensure all client enrollment is kept up to date in the agency EHR.Carry a small caseload, if necessary, and provide client services when necessary to ensure services are not interrupted.Assist with the reporting and action of any Human Resource issues as needed; including onboarding of new staff, engaging in HR guidance process, staff evaluations, as well as ongoing staff development training.Qualifications:Bachelor’s Degree with CASAC-Advanced required. Appropriate Master’s level degree with a CASAC-t accepted as well.Experience working in an OASAS 822 program is needed.A minimum of 2 years of supervisory experience is preferred.Must have exceptional communication skills both orally and in writing, as well as excellent computer skills.Must be able to navigate and work within an Electronic Health Records system (EHR).Flexible work schedule available including a hybrid schedule which includes at least 1 day to work from home.
The Administrative Assistant is a member of the corporate team, supporting the achievement of the mission: The Administrative Assistant will contribute to this mission by providing support for, and participating in, key processes and programs that sustain the purpose and overall goal of the organization. This person will work with the Director and other staff to ensure that all administrative and facility needs are met through the provision of high-level administrative work. • Provide administrative support, research, preparing reports and memos, managing correspondence • Manage and arrange Google calendar, contacts, conference bridges, appointments and events, in accordance with department and company policies, and guidelines. • Coordinate team meetings including team and large group meetings. • Coordinate and execute special projects and initiatives as directed • Coordinate meeting logistics, and prepare meeting presentations and materials as directed • Ensure that office operation runs smoothly, including the proper maintenance of electronic work tools; liaison with suppliers for the maintenance of these tools, etc. • Provide exceptional customer service via email and by phone to clients, co-workers, external partners, callers and visitors of the Website • Create and maintain accurate administrative procedure manuals to ensure efficient operations • Organize, maintain, and periodically audit the company filing system (electronic) • Recommend opportunities for increased efficiency and process improvements • Light accounting • Attend occasional special events (may include weekends) • Work under minimal supervision and interact with company personnel at all organizational levels. Must maintain strict confidentiality on sensitive issues • Other duties as assigned • We are looking for an Administrative Assistant who takes pride in a job well done. Someone who is upbeat, hungry to learn and has a natural curiosity to want to figure things out. Qualifications • Genuine interest in helping others • Excellent written and verbal communication skills • Strong attention to detail • Excellent organizational skills • Strong data entry and analytical skills • Ability to effectively prioritize and meet deadlines for a wide variety of assignments • Experience working with and maintaining highly sensitive and confidential information • Flexible • Ability to operate standard office equipment and troubleshoot issues • Efficient in Microsoft Office Suite • Preferred, working knowledge of QuickBooks • Sound judgement and decision making ability • College Diploma (required) • Bachelor’s Degree (preferred) • 5+ years' experience in a virtual office environment • Fluently bilingual (En/Fr), Spanish and other languages, an asset. Additional Information LOCATION Work from your Home-Office Can work from anywhere from Canada or USA, as long as we have openings in your area. EDUCATION College, Finished Minimum 5 years Experience Training in Business Administration, Marketing or Communications, is preferred. REMUNERATION: Based on experience SCHEDULE: Flexibles hours Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available START DATE: a.s.a.p
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Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Head Cashier Job Summary The head cashier is responsible for providing customer service and managing cashiers in a retail setting. The head cashier will supervise other cashiers, handle customer complaints, ensure accurate transactions, and assist with any other customer or cashier tasks. Head Cashier Duties and Responsibilities Supervise other cashiers and ensure proper use of cash registers Ensure store policy and procedure are followed and executed by all cashiers Handle customer complaints and ensure staff adheres to customer service standards Inspect cash registers at the end of each shift to ensure all transactions are accounted for Audit cash registers at the end of each shift to ensure all funds are correct Operate the cash register and prepare the daily deposit Head Cashier Requirements and Qualifications Must have at least one year of customer service experience High school diploma or equivalent Able to operate various types of technology (cash registers, computers, etc.) Strong customer service skills, including being friendly and courteous High level of accuracy and attention to detail Able to multitask and manage time efficiently Strong leadership and communication skills Able to work in a fast-paced environment
Qualifications • Knowledge of all departments within store • Knowledge of safe food handling • Excellent communication, verbal, and written skills • Exceptional interpersonal, planning and organizing, and leadership skills • Highly motivated, results-oriented, and a self-starter • Ability to influence and communicate cross functionally • Demonstrated leadership and management skills • Exceptional analytical and strategic planning skills with a strong attention to detail • High level of customer service skills • Effective organizational, time management and delegation skills Responsibilities • The Store Manager will be responsible for providing strong, positive, and pro-active leadership to his/her team and will be held accountable for “total Store” activities • Create a culture of best in class customer service to ensure exceptional service level interaction • Promote a positive environment which is sensitive and responsive to both our internal and external customers • Responsible for compliance with local, state and federal laws as well as internal audits • Expected to act as coach and facilitator in delegating and empowering his/her team to manage and be held accountable for daily operations of their departments • Accountable for providing strong, positive, and pro-active leadership to his/her team while providing direction, feedback, and holding them accountable for performance and results • Responsible for total store operations
The Home Delivery advisors are responsible for oversight of the delivery process at the store level. This role is responsible for the efficient execution of Customer deliveries while upholding the brand's retail promise. Essential Duties and Responsibilities: Ensure products are delivered in a timely manner. Provide customers alike with information on types, methods and efficacy of various cannabis products (we do not provide medical advice). When making deliveries, payment must be collected before delivery is sent out. Follow OCM regulations and safety standards Coordinates and support orders delivery Provide unmatched delivery and customer service to customer alike Restock delivery inventory bins, and conducting audits as needed. Ensure clear and accurate communication with customers for day of delivery Clearly and accurately communicate any updates or concerns to the management team Verify daily delivery finances and inventory are accurately accounted for Manifest audits and oversee delivery software/tools Perform other duties as assigned by management that may pertain to budtending or other aspects of day to day operations. Minimum Qualifications: Previous experience in delivery/delivery services preferred Must be comfortable driving for extended periods of time in any weather. Must be authorized to work in the United States. Must be 21 years of age or older. Must have a valid driver’s license within the state and a clean driving record. Must be comfortable operating and navigating a delivery van, bike, car or scooter. Must be able to comply with all laws, regulations, and policies associated with the industry. Preferred Qualifications: High school diploma, GED, or equivalent preferred. Previous experience in commercial or work-related delivery driving preferred. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 25 lbs. Able to stand up to 90% of the time. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment: Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. EEO Statement: We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities. Job Type: Full-time Pay: $15.00 per hour Day range: Monday to Friday Weekends as needed Shift: 10 hour shift 12 hour shift 4 hour shift 8 hour shift Day shift Evening shift Application Question(s): Have you ever interviewed with or been employed by Paint Puff N Peace?
1. This process outlines budtender responsibilities at opening, with a focus on the sales floor. 2. Turn on all computers and navigate to the Point-of-Sale system. 3. Turn on any other electronic systems and devices, including sound system, televisions, kiosks, etc. 4. Go to the manager and get your cash drawer: a. Count your drawer to ensure the correct starting denomination and sign-off on receipt; if you need any change, inform the manager sign-off on receipt; if you need any change, inform the manager b. Put your drawer into your till c. Assign the drawer to yourself in the POS d. Log into the POS on your computer 5. Take the sample Adult Use cannabis products from the secure storage room to the sales floor. 6. Ensure all Adult-Use cannabis products are stocked based on expected sales for that day of the week, with sufficient inventory for the operating week. 7. Ensure Adult-Use cannabis flower in sample jars are filled and labeled appropriately and that the jar contents has flower that is fresh, fragrant, correctly labeled, and free from dust/debris. 8. Assist inventory manager(s) with any auditing / counting of cannabis product inventory if asked by general or inventory manager. 9. Ensure the checkout area is clean, tidy, and well-stocked; ensure necessary supplies are stocked and sufficient customer-receipt printing paper is available 10. Ensure the sales floor area is clean and tidy. 11. All opening tasks must be completed at least five (5) minutes before opening; all budtenders must be ready to start servicing customers at this time and all badges must be visible. 12. Throughout the day: a. Package up cash into appropriate denomination bundles for more b. efficient cash drawer count out at the end of the shift or at closing (bundle $1 into stacks of $25; $5 into stacks of $100; 10’s = $250). c. Sanitize the sales floor regularly as outlined by your region’s COVID and other protocols. d. Clean and tidy the bud room and check out area as time allows to make the closing cleaning process smoother.