Showroom Coordinator / Concierge
13 days ago
New York
SHOWROOM COORDINATOR / CONCIERGE: As the voice and face of the company, we are looking for someone to leave a positive first impression on our clients. The client experience begins at the front desk, and it is here that we must portray our values and strengths as a company, by providing a personalized, efficient and pleasant experience for every client. Acting as a liaison with the sales teams, this role is crucial to the sales experience for everyone. MAIN TASKS & RESPONSIBILITIES: This role requires someone that can be at the front desk each day, interfacing between clients and sales staff, phone and computer. From this location, they are required to: • Provide front-desk customer service to clients., • Set the tone for a professional/positive experience., • Greet and route all incoming clients (phone or in person)., • Act as the liaison between the clients and sales teams., • ‘Diagnose’ and collect preliminary information from the client to then relay to salesperson (act as a first filter and add value to the experience)., • Run all credit card sales using the credit card machine and close out end of day., • Manage daily office calendar (appointments/absences/trainings…), • Run daily/weekly/monthly reports from the system as support to the sales teams., • Provide support to the sales teams for all front-office needs., • Monitor leads email and route requests accordingly., • Become familiar with the showroom product to help service the client when needed., • Ensure that someone is covering the front desk at all times. Inform when stepping away for lunch or break, so others can cover. QUALIFICATIONS: Candidate must have/be: • Good language skills, professional tone and vocabulary in English., • Personable and service oriented., • Professional presentation and manner of dress/style., • Good communicator, both verbally and in writing., • Computer skills for email and calendar (Microsoft office)., • Organized and pays close attention to detail., • Basic accounting skills., • Legal status to work in the United States., • SAP knowledge a plus. SAP skills needed as part of the role. Training provided., • Design enthusiast a plus. CHARACTERISTICS: The right candidate: • Is sociable and enjoys being around people., • Thrives in a fast-paced environment, interacting with different people and personalities., • Is mindful and respectful of their impact on the overall client experience., • Is team oriented and has the ability to multi-task., • Takes ownership of their position and demonstrates initiative to problem solve., • Proactive attitude and spirit. COMPENSATION & BENEFITS: • Salary based on experience, • Competitive medical and dental insurance, • Generous accrued Paid Time Off, • Commuter benefits, • Flexible Spending Account (FSA) after six months of employment, • 401k available after 12 months of employment EMPLOYMENT TYPE • Full-time, Monday-Friday, 8am – 5pm, • In person, Flatiron District, Manhattan