Sr. Vice President – Multi-Property Hotels based in Puerto Rico Overseeing U.S.A & Caribbean Properties (Total Inventory: 1,500+ Rooms)
hace 19 horas
Miami
Sr. Vice President – Multi-Property Hotels based in Puerto Rico Overseeing U.S.A & Caribbean Properties (Total Inventory: 1,500+ Rooms) Our client is a premier hospitality group operating a portfolio of luxury and upper-upscale resorts and hotels across the Caribbean and the United States. With a reputation for delivering exceptional guest experiences, authentic destination engagement, and operational excellence, the group is entering a new phase of strategic growth and innovation. To lead this regional evolution, the organization is seeking a Sr. Vice President– Multi-Property, a dynamic and seasoned hospitality executive to oversee a portfolio of resorts and hotels, comprising over 1,500 rooms. The role is based in a U.S. Caribbean island location and will include operational, strategic, and commercial leadership across all properties within the region. Position Summary The Vice President / General Manager (Multi-Property) is a high-impact executive responsible for the strategic leadership, operational excellence, financial performance, and brand integrity of a diverse portfolio of luxury and lifestyle properties across the Caribbean and the United States. This role acts as both a regional champion and a corporate liaison, ensuring alignment between property-level operations and overarching organizational goals. The ideal candidate brings proven multi-unit leadership experience, cultural fluency in diverse markets, and a track record of delivering strong results in complex, resort-led operations. Key Responsibilities 1. Operational & Strategic Leadership • Provide strategic direction and hands-on leadership to General Managers and property leadership teams across multiple resort and hotel assets., • Ensure operational consistency, service excellence, and brand standards are upheld across all locations., • Implement regional strategies that drive guest satisfaction, employee engagement, and business performance. 2. Financial & Commercial Performance • Oversee annual budgeting, forecasting, and P&L accountability for all properties in the region., • Identify and act on opportunities to optimize revenue, improve margins, and control costs., • Partner with corporate commercial teams to drive occupancy, ADR, RevPAR, and ancillary revenue streams including F&B, spa, and activities. 3. Talent & Culture Leadership • Lead regional talent strategy including recruitment, development, retention, and succession planning., • Foster a performance-driven, service-oriented, and culturally inclusive organizational culture., • Act as a mentor and role model for property GMs and senior leaders, supporting continuous development and leadership growth. 4. Brand & Guest Experience Stewardship • Champion the guest experience by ensuring service delivery, amenities, and programming reflect the brand promise and local character., • Monitor guest feedback and quality assurance metrics to continuously improve satisfaction and loyalty., • Lead property positioning and brand integrity across existing and new market entries. 5. Pre-Opening, Renovation & Asset Management • Oversee the successful opening of new properties and major renovation projects within the region., • Collaborate with ownership groups and asset managers to align operational goals with investment strategy and capital planning., • Ensure compliance with all safety, regulatory, and operational standards. 6. Stakeholder Management & Community Engagement • Act as a key liaison with owners, asset managers, brand partners, tourism authorities, and local stakeholders., • Represent the company in industry forums and community initiatives, supporting brand visibility and social responsibility. Qualifications & Experience • 15+ years of progressive leadership experience in luxury or upper-upscale hotel/resort operations, including multi-property or regional oversight., • Proven experience managing resorts with 1,500+ room inventory across multiple jurisdictions (U.S. and Caribbean preferred)., • Strong P&L and financial acumen with a demonstrated track record of driving business performance and profitability., • Experience in pre-openings, renovations, and repositioning of resort assets., • Deep understanding of hospitality standards, service excellence, and destination guest experiences., • Bachelor’s degree in Hospitality Management, Business Administration, or related field; Master’s preferred., • Bilingual (English and Spanish/French/Creole) is a plus given the regional footprint. Key Competencies • Visionary leadership with hands-on execution capabilities, • Strong cross-cultural communication and interpersonal skills, • High emotional intelligence and people development orientation, • Strategic thinker with attention to operational detail, • Resilience, adaptability, and calm under pressure, • Collaborative mindset with the ability to influence across functions and cultures This post offers • Executive-level role within a premier, expanding hospitality portfolio, • Competitive compensation package with performance incentives, • Relocation assistance and housing support (if applicable), • Opportunity to live and work in a dynamic, resort lifestyle destination, • A leadership platform to drive impact across a diverse and prestigious region Please send your CV and a brief cover letter highlighting your relevant experience to Mr. Steve Renard, President at