Receptionist Dental
2 days ago
San Jose
Job Description JOB DESCRIPTION: DENTAL RECEPTIONIST REPORTS TO: Dental Clinic Manager STATUS: Full Time, Non-Exempt BACKGROUND: The Indian Health Center of Santa Clara Valley is a 501(c)3, nonprofit, community health clinic, located in San Jose, California. We serve people from all walks of life, regardless of race, creed, color, religion, sex, sexual orientation or disability and take pride in serving our diverse patients and clients. Besides having a highly talented medical and dental department, the Indian Health Center also has an outstanding counseling department, community wellness center and WIC (Women Infants and Children) department. POSITION SUMMARY: Works with the Dental Director, staff dentist, and dental assistant. The dental receptionist handles all phone and front desk activity including scheduling, intake and registration, payments, patient education, referrals, follow-ups, management of patient records, handling of financial aspects of services rendered, data entry, statistics, and written correspondence with patients, providers, and payor source. DUTIES & RESPONSIBILITIES: • Prepare area for opening and closing the department daily, • Schedule and confirm appointment for IHC & portable dentistry, manage schedules so that dentists see a required number of patients each day, • Check to see that all Dentists have completed and signed charts before they leave for the day, • Schedule appropriately based on dentist and patient needs and dentist needs, • Maintain dentist schedules daily, and update schedules on a timely basis, • Answer and manage telephone calls: collect information from patients or other callers, and provide information about our services, programs, insurance, billing, fees, payment plans, and dental education, • Determine patients’ specific dental concerns and inform dentist of these concerns, and of any other medical conditions, • Register and do intake on each patient. Help patients’ complete registration and medical histories, including obtaining information from other providers, • Prepare, maintain, file, and update patient records, • Identify patient insurance benefits, payor source, and determine patient’s financial responsibility for services to be rendered, • Collect fees, create treatment fee estimates and arrange payment schedules in a confidential manner. Work with dental director and finance department to ensure payment of accounts, • Track and follow-up monthly on unpaid accounts and both self-pay and pending insurance claims, • Prepare pre-authorizations and review insurance claims, • Close the daily batch (day’s production and daysheet report), • Compile statistical data as required by contracts or as directed by Dental Director, • Perform monthly follow-up of patients who have been referred to other providers, are due for follow, • Prepare letters to patients and other providers, • Work with the Dental Director, Assistant, and Staff Dentist to ensure smooth functioning of the department, • Provide support to on-call staff, • Maintain inventory and complete purchase orders for front desk and business supplies, • Process incoming mail daily, including insurance follow-ups and referrals, • Provide basic patient education, • Cross-train and serve as a back-up for clinical procedures, such as charting, preparation and clean-up of treatment rooms, and light sterilization duties, • Perform related job duties as requested by the Dental Director REQUIRED QUALIFICATIONS, KNOWLEDGE & ABILITIES: • Demonstrate proficiency with typing, general bookkeeping, and dental billing, • Excellent verbal and written communication skills, • Working knowledge of dental terminology, • Previous dental office experience or training preferred, • Able to read, write and speak English fluently, • Bi-lingual in Spanish preferred, • Understanding and compassion for Native American culture, • High School Diploma or GED is required, • Strong motivation to learn dental front desk and cross-training for light clinical duties is needed, • Strong customer and results orientation. Ability to interact with individuals from diverse backgrounds (e.g. culture, education, profession), • Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner, • Ability to function independently and as a team member within diverse environments as well as a diverse staff composition, • Carries out all responsibilities in an honest, ethical and professional manner and demonstrates good judgment, • Interest and commitment to the mission of the Indian Health Center. Experience with nonprofit health organizations desirable, • Knowledge of office systems. Computer literacy and knowledge of Windows environment and popular software (e.g., Microsoft Office Suite, Publisher, Photoshop), • Knowledge of and ability to work with the American Indian community and other minority populations, • Possession of a valid California Driver License, automobile insurance, and a clean driving record, • Ability to maintain strict confidentiality PHYSICAL REQUIREMENTS: • Ability to sit for extensive periods of time, • Manual and finger dexterity and eye-hand coordination sufficient to accomplish the duties associated with your job description, • Ability to lift up to 35 pounds, • Ability to stoop, squat, or bend frequently, • Corrected vision and hearing within normal range to observe and communicate with patients and professional staff WORKING CONDITIONS: Exposure to all patient elements, including communicable disease and blood borne pathogens. Normal working hours are from 8:00 am to 5:00 pm with one hour for lunch break. Working schedules will differ depending on scheduling and patient needs. Will need to bend, stoop and sitting for long periods of time. Will need to be detail oriented. Will share a back office with other dental staff. This position may require evening hours and some Saturdays. Preference is given to qualified American Indians in accordance with the American Indian/Alaskan Native Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans. BENEFITS: Eligibility for benefits depends on the type of position and whether the position is full-time, part-time, or on-call. Contact us for more information on the specific benefits offered. Some of the most popular benefits include: • Paid Holidays, • Health Insurance Benefits, • Continuing Education, • Employee Assistance, • Leave for the Care of Family Members, • Flexible Spending Accounts, • Life Insurance, • Long-Term Disability Insurance, • Paid Time Off, • Wellness Program Due to the large volume of resumes received, we are unable to acknowledge receipt of all applications. Candidates who meet specific qualifications will be contacted during the course of this search.