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1. Staff Management: Oversee hiring, training, and scheduling of nail technicians and support staff. Conduct performance evaluations and provide ongoing support. 2. Customer Service: Handle customer inquiries and complaints, ensuring a high level of service is maintained. Build relationships with clients and encourage repeat business. 3. Financial Management: Assist in budgeting, managing expenses, processing payroll, and keeping track of daily revenue. Handle invoicing and payment processing. 4. Inventory Control: Manage inventory levels for nail products and supplies, placing orders when necessary. Ensure that the salon is stocked and organized. 5. Marketing and Promotions: Develop and implement marketing strategies to attract new clients and retain existing ones. Manage social media and online presence to promote salon services. 6. Compliance and Sanitation: Ensure the salon complies with health and safety regulations. Oversee the cleanliness and sanitation of the salon and equipment. 7. Appointment Management: Handle booking systems, manage appointments, and ensure efficient scheduling to minimize wait times for clients. 8. Reporting: Generate and analyze reports on sales, customer satisfaction, and staff performance to identify areas for improvement. 9. Collaboration: Work closely with the owner or manager to align on business goals, policies, and operations. 10. Customer Experience Enhancements: Continuously seek ways to improve the overall customer experience, from service quality to salon ambiance.

Job Title: Receptionist Location: Flow Day Spa, Downtown Brooklyn, NYC Employment Type: Full-Time / Part-Time About Flow Day Spa: Flow Day Spa is a welcoming and tranquil space that specializes in body and foot massages, as well as facials, designed to promote relaxation and well-being. Our commitment is to provide each client with affordable, personalized treatments in a clean, calming environment. Job Summary: We are looking for a friendly and organized receptionist to join our team at Flow Day Spa. The receptionist will be the first point of contact for our clients, helping to create a warm, welcoming atmosphere that reflects our spa’s values. This role involves managing bookings, handling client inquiries, assisting with administrative tasks, and ensuring the smooth daily operation of our front desk. Key Responsibilities: • Greet clients warmly upon arrival, check them in, and assist with any initial questions. • Schedule appointments, manage bookings, and coordinate with our team of therapists to ensure smooth operations. • Answer phone calls and respond to emails or messages, addressing client inquiries regarding services, pricing, memberships, and other details. • Handle transactions, including service payments and membership purchases. • Maintain a tidy and welcoming reception area. • Provide information on our membership packages and promotions, encouraging clients to make bookings and return visits. • Handle client feedback professionally, resolving issues or escalating as necessary. • Support the team with light administrative tasks, such as inventory checks and appointment confirmations. Qualifications: • Previous experience in a receptionist or customer service role, ideally within the wellness or hospitality industry. • Excellent communication skills, with a welcoming and professional demeanor. • Proficient in using booking and scheduling software (experience with spa or salon management software is a plus). • Detail-oriented, organized, and able to multitask in a fast-paced environment. • Passionate about wellness, with a positive attitude toward creating a relaxing experience for clients. Benefits: • Competitive hourly wage • Employee discounts on spa services • Opportunity for career growth within the spa industry • Training and support to help you excel in your role

Job duties : -Welcomes patients/visitors by greeting patients or visitors, in person or on the telephone; answering or referring inquiries. -Phone answering for incoming calls -Confirming/canceling patients schedule -Verify patients’ insurance coverage and benefits via online systems and phone. -Charging patients - (cash based practice) -Ability to multitask. - Book keeping - data entry Qualifications Mandarin speaking is a plus . MUST have excellent written and oral communication skills. MUST be extremely organized and detail-oriented. MUST work well independently . MUST friendly team player who gets along well with others. MUST be familiar with Microsoft Word, Excel, Google Drive, Docs, Spreadsheets, etc Previous office work experience is a big plus Summary As a Bilingual Office Assistant, you will be a valuable asset to our team with your proficiency in English and Chinese . Your core skills in computer literacy, office experience, and customer service will be essential in providing administrative support and maintaining efficient office operations. With premium skills in QuickBooks and office management, you will contribute to financial record-keeping and office organization. Your ability to communicate effectively in Mandarin, along with your proficiency in Microsoft Word and Excel, will enhance your role in assisting with various office tasks. Join our team and be part of a diverse and collaborative work environment where your skills will be valued and utilized to their fullest potential. Job Type: Full-time Schedule: 10 hour shift 8 hour shift Monday to Friday Weekends as needed Work Location: In person

Summary Support the CEO primarily and provide additional support to team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently. Maintain and refine internal processes that support high-ranking executives and coordinate internal and external resources to expedite workflows. Manage communication with customers and internal staff to smooth out daily operations and tasks Responsibilities Provide administrative and office support, such as typing, spreadsheet creation, email, and maintenance of filing system and contacts database Send Purchase Order and Settlement to suppliers in a timely manner Visit suppliers 2 – 3 days a week, including take supplier material pictures and report inventory Type up, record and send out invoices and various documentations Timely bookkeeping related to all facet of businesses Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics Maintain professionalism and strict confidentiality with all materials Organize team communications and plan events, both internal and off-site Performs detail research work and summarizes findings and proposal. Support property management dept and conduct related tasks including but not limited to lease management, vendors and tenants communications, etc Required skills & qualifications English & Chinese bilingual College degree. Experience in an administrative role reporting directly to management Able to drive up to 200 miles radius Excellent written and verbal communication skills Strong time-management skills, ability to organize/coordinate multiple concurrent projects Proficiency with office tools and an aptitude for learning new software and systems Preferred skills & qualifications Experience in developing internal processes and filing systems Quick Book or similar accounting software experience