Long Island City, Queens
Ultra Alternative Funding is dedicated to providing innovative financial solutions for businesses seeking funding alternatives. We pride ourselves on our customer-centric approach, ensuring our clients receive the best support and guidance throughout their funding journey.
Position Overview: We are seeking a motivated and detail-oriented Call Handler to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing exceptional service and support while effectively managing inquiries related to funding options. Your role will be critical in ensuring a smooth and positive experience for our clients.
Key Responsibilities:
Handle inbound and outbound calls professionally and efficiently.
Provide accurate information regarding funding products and services offered by Ultra Alternative Funding.
Assist clients in completing applications and gathering necessary documentation.
Address client inquiries, concerns, and requests promptly and courteously.
Maintain detailed records of client interactions and follow-up actions in our CRM system.
Collaborate with team members to resolve complex client issues and ensure client satisfaction.
Continuously learn about our funding solutions to provide clients with the most up-to-date information.
Assist in identifying opportunities for process improvements to enhance client experience.
