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SouthEnd Psychiatry is a growing mental health practice dedicated to providing compassionate, accessible, and patient-centered care. We are seeking a Customer Support Agent to join our team. This role is the first point of contact for patients and prospective clients, ensuring a smooth and supportive experience from the moment they reach out. Key Responsibilities • Respond to patient inquiries via phone, email, and chat in a timely and professional manner., • Assist with scheduling appointments, verifying insurance, and updating patient records., • Provide information about services, treatment options, and policies., • Escalate complex concerns to clinical or administrative staff when necessary., • Maintain confidentiality in compliance with HIPAA and organizational policies., • Track and document all interactions accurately in the system., • Contribute to a positive and supportive patient experience. Qualifications • High school diploma or equivalent required; associate’s degree preferred., • 1–2 years of experience in customer service, call center, or healthcare support., • Strong written and verbal communication skills., • Empathy, patience, and professionalism when engaging with patients., • Ability to multitask, prioritize, and work independently in a remote setting., • Familiarity with healthcare or mental health services preferred., • Proficiency with scheduling systems, EMRs, or CRM tools a plus. What We Offer • Competitive hourly pay or salary, • Remote-friendly work environment, • Health, dental, and vision benefits (for eligible employees), • Paid time off and holidays, • Training and career development opportunities, • The opportunity to make a meaningful impact on patient care
Boricua College Job Posting: Academic Success Coordinator Boricua College is seeking a dedicated and student-focused Academic Success Coordinator to lead initiatives that support student persistence, retention, and overall academic achievement. This full-time position offers an annual salary of $42,000 and is designed for a motivated professional who is passionate about guiding and empowering students, particularly those from Hispanic/Latino and low-income backgrounds, to succeed in higher education. Qualifications and Experience · Minimum of a bachelor’s degree in a related field, such as education, counseling, or social work · Minimum of three years of experience providing student support services, such as advising, tutoring, or disabilities assessment · Demonstrated ability to make meaningful connections with a diverse student body in a college environment, preferably serving the Hispanic/Latino and/or low-income learner Key Responsibilities · Oversee a campus-based Academic Success Center and lead the assessment of student support activities provided by the Center · Provide individualized academic support guidance and group workshops to students on topics such as study skills, time management, test-taking, and college adjustment · Collaborate with faculty to identify and refer high-risk students through the Early Alert Program · Deliver academic and student support services aimed at increasing retention and persistence · Assist students in identifying and analyzing solutions to academic concerns/problems · Utilize a combination of intrusive, developmental, and prescriptive advising techniques to empower students in clarifying academic, career, and life goals · Recruit, train, and supervise student employees for the campus-based peer tutoring program · Assist with College-wide training and professional development emphasizing student success, best practices, and academic support services · Coordinate activities and reports for academic support initiatives as delegated by the Vice President and Dean of Academic Affairs (each campus)