Account Representative
2 days ago
East Syracuse
Job DescriptionJoin the Front Lines of Customer Excellence: Account Representative at PDS Tech Commercial Be the voice of a leading manufacturer and shape customer success, one call at a time. Location: East Syracuse, NY | Pay Rate: 22/hour | Schedule: Full-Time: Mon-Fri (8am - 5pm) Make an Impact Where It Matters Most At PDS Tech Commercial, we're partnering with a top-tier manufacturer to deliver best-in-class aftermarket support. We’re looking for a motivated and detail-driven Account Representative to join our Customer Care Center. In this role, you’ll be the go-to resource for distributors needing replacement components — playing a critical role in resolving inquiries and keeping operations running smoothly. This position is ideal for someone who thrives in a high-volume, fast-paced environment, enjoys solving problems, and is passionate about providing excellent customer service. What You'll Do Every Day • Handle 60–70 inbound calls/cases daily with professionalism and efficiency, • Assist distributors with parts selection, pricing, availability, orders, expediting, and limited technical support, • Provide outstanding follow-up to ensure distributor and sales manager satisfaction, • Build and maintain strong relationships with Service Managers, Parts Counter personnel, and other distributor contacts, • Resolve issues through collaboration with internal teams and departments, • Participate in Carrier Excellence Activities to drive continuous improvement, • Experience in a call center environment, with the ability to manage high call volumes, • Excellent verbal and written communication skills, • Strong customer service orientation and interpersonal abilities, • Proficiency in Microsoft Office, especially Excel and Word, • Highly organized with attention to detail and strong multitasking skills, • Creative problem-solver with a proactive, self-starter attitudePreferred:, • Experience with CRM tools, especially Salesforce, • Knowledge of SAP, PIC, and Windchill systems, • Background in HVAC (residential or commercial), including the ability to read basic technical drawings, • Your ideas are heard and valued, • Your success drives customer satisfaction and team success Pay Details: 22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.