Director of Nationwide Service
3 days ago
Houston
Job DescriptionSalary: Introduction Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent,operate, andmaintainone of the largest, most advanced crane fleets in the country.Weveplayed a role in building some of Americas most iconic landmarks and earned a reputation for doing it rightwith performance, precision, and accountability. Job Overview TheDirector of Nationwide Serviceis a senior enterprise leader responsible for field repairs, field maintenance, shop repairs, shop maintenance, shop and rebuilds, and the strategic direction, operational performance, and financial results of Bigges field and shop service organization across the United States.This role will set national service strategy, standardize execution, drive continuous improvement, and collaborate with cross-functional leaders to maximize uptime, safety, and profitability. Frequent travel across key markets and branch/service centers isrequired. Responsibilities: ServiceStrategy & Execution • Develop and lead a national service strategy that supports business growth and operational reliability., • Build and mentor high-caliber regional service leaders, field managers, and technical teams., • Define and enforce service delivery standards, KPIs, and accountability frameworks., • Drive continuous improvement initiatives that improve response times, first-time fix rates,estimating repairs, andservice quality., • Oversee field and shop operations to ensure consistent execution of scheduled maintenance, breakdown repairs, warranty work, and damage repairs., • Ensure effective workforce planning, technician training, and resource allocation to meet national service demands., • Standardize processes for estimates, approvals, parts management, diagnostics, and service documentation., • Lead cross-functionalproblemsolving forcomplex technical, operational, or customer issues., • Own service financial performance including revenue realization, cost containment, margin improvement, and billing accuracy., • Strengthenbilling discipline and damage recovery practices to reduce disputes and accelerate cash flow., • Develop andmonitormeaningful performance metrics and reporting for service operations., • Lead implementation and adoption of service management systems, mobility tools, and diagnostic platforms., • Drive standardization of workflows and approval processes that scale across regions., • Identifygaps and deploy solutions that enhance productivity, operational transparency, and customer satisfaction. Requirements: Experience • Minimum10+ years of progressive experience in heavy equipment service, fleet maintenance, or industrial field service leadership., • At least 5+ years in a senior service leadership role with P&L responsibility., • Deep understanding of heavy equipment repair, diagnostics, preventive maintenance, and safety-critical service environments., • Proven ability to lead geographically dispersed teams and influence cross-functional stakeholders., • Strong financial acumen related to budgeting, margins, billing cycles, and cost control., • Experience driving performance metrics, data-driven decision making, and continuous improvement., • Bachelors degree in Business, Engineering, Operations Management, or related field preferred., • Frequent travel to branch locations, customer sites, and service hubs across the United States. Benefits • Competitive pay and a matching 401(k) plan, • Vacation, Company Holidays, and Sick Days, • Flexible spending accounts/Health Savings Account, • Reimbursement plan for the company Bring Your Own Device (BYOD) Policy Biggeprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics,militaryor veteran status. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.