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Music & Arts, (a division of Guitar Center) is the nation's largest school music dealer in band/orchestra rentals, instrument repairs and private lessons in the USA. Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events. Ba

Moffitt Cancer Center proudly stands as a Comprehensive Cancer Center designated by the National Cancer Institute (NCI) in the vibrant city of Tampa, Florida. Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. As the only National Cancer Institute-designated Comprehensive Can

Planned Giving Bequest Administration Specialist.The Planned Giving Bequest Administration Specialist plays a key role in ensuring that legacy gifts to the Moffitt Foundation are fulfilled accurately, efficiently, and in accordance with donor intent.Reporting to the Director of Planned Giving, this

Lee Moffit Cancer Center - an NCI-designated Comprehensive Cancer Center and one of the nation's top-ranked cancer research institutes - is recruiting a driven and scientifically ambitious Postdoctoral Fellow to conduct and contribute to cutting-edge. Moffitt Cancer Center and Research Institute is

Do you have what it takes to become a Certified Nurse Aide (CNA)at Pebble Creek Healthcare Center. Graduate of an approved Nurse Aide Training Program.

The Supervisor, Clinical Research Pre-Award oversees the financial management of industry sponsored, federal, State of Florida, and privately funded clinical trials at Moffitt Cancer Center. Clinical Research Expertise - Strong knowledge of various funded clinical trials, including the financial man

A minimum of 7 years' experience as a medical practitioner with appropriate experience in clinical care, research and education in an Academic Medical Center setting. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. As the only National Cancer Institute-designated

Job Description Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket. Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday – Friday | Call Center Operations Hours: 8:00am – 6:00pm Specialties / Licenses or Certifications N/A Our Position The Retention Specialist will provide world class customer service by managing customer cancellations, cancel/move accounts, and customer call backs. Primary responsibilities will include saving customers from cancelling services, handling call backs from homeowners that have moved or sold property and contacting new homeowners taking over properties from current customers. Your Rewards • 8 Company-paid Holidays (Full-Time Only), • 10 Days of Paid-Time Off (Full-Time Only), • Company-Paid group life insurance (Full-Time Only), • Medical, Dental, and Vision plans (Full-Time Only), • Retirement Plans with Company match including 401k up to 5%, • Employee Assistance Programs Your Responsibilities • Managing cancelled request and past canceled accounts, service transfers, and homeowner changes., • Primary Responsibilities include:, • Cancelled Accounts, • Canceled accounts should be contacted at the time of cancellation request but no longer than within 24 hours., • Account information (notes, call backs, graphs, retreats, service agreements, etc.) should be in hand and reviewed after making contact., • Saving account by creating a needed relationship with the homeowner if they feel this has not been done in the past., • Cancel Move Accounts, • Obtaining new homeowner information (Saturday paper, county property appraiser, old homeowner, realtor)., • Contacting new homeowners by phone, email, or mail., • Setting an appointment date for transfer., • Obtaining new home information from old homeowner for service at new residence., • Call Backs, • Every customer who has requested and received a call back should be called to ensure satisfaction and professionalism of our service., • A second call should be made in certain cases to ensure satisfaction with the extra service., • Explaining in full the current service or services., • Will engage customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines., • Answering any questions the homeowner has about their service and possible other services., • Following all standard procedures and protocols in PestPac., • Documenting all customer call accurately on customer’s account and forwards to appropriate associate., • Aiding or back-up Renewal Specialist by contacting renewal customers with a high propensity to cancel in advance of renewal date., • Utilizing diverse communication channels to engage and connect with customers, reaffirming the value proposition and encouraging them to continue their service with Rocket., • Additional projects as assigned. Our Requirements • High School diploma or equivalent., • 1 or more years of experience in administrative, billing, collections, or customer service., • Exceptional written and grammar skills., • Excellent verbal communication skills including articulation, customer service and interpersonal skills required., • Working knowledge of Microsoft Word, Excel and Outlook required., • Reliable transportation to and from work., • Ability to calculate basic math., • Must be able to pass a seven-year criminal background check., • Must be able to pass company drug screen and/or substance abuse testing. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Work Locations: Family Care Center Healthpark 5802 N. Registered Nurse - USFTGP Healthpark Family Care Center.

Preoperative PACU Registered Nurse. AdventHealth Surgery Center Wellswood is hiring a Per Diem Preoperative PACU Registered Nurse. The PACU Registered Nurse provides continuity and quality nursing care for all patients, with continual evaluation of the patient's condition, providing patient safety,

Select Physicians Surgery Center is now hiring an Operating Room Circulator Registered Nurse. The Operating Room Registered Nurse is responsible for the nursing activities related to the care of the patient experiencing an operative or other invasive procedure. Current Florida License as a Registere

As a Director of Operations (Service Center Program Manager), you will manage and direct a Service Center organization and promote the effective operation and management of all federally-controlled space and leased facilities within the Service Center. Location of position: GSA-PBS-Office of Facilit

Sign Language Interpreter Community. Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and sp

Job DescriptionJob description PT/FT CERTIFIED TEACHERS as Tutors! Must reside in Tampa. Pay is commensurate with qualifications and experience. Our Carrollwood Center has been bringing results for students since 2000. In order to ensure that our students have a successful educational experience, our tutors are required to go through intensive paid initial and ongoing training in Huntington teaching methods and our highly developed curriculum. • 8 paid vacation hours per month for tutors working 30 hours or more per week., • Holiday pay for tutors working 30 hours ore more per week., • Quarterly bonuses to all tutors based on student outcomesJ Flexible schedule

Job Description Overview BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English and Spanish fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Director of Major Gifts, Individual and Family Giving The Director of Major Gifts, Individual and Family Giving, is a key front-line Foundation fundraising leader, that is responsible for the planning, development, design, and implementation of gifts programs. This position is accountable for meeting ambitious and increasing financial goals. The Director of Major Gifts, Individual and Family Giving, will effectively manage a team of fundraisers to successfully meet annual goals; this team is anticipated to grow in the future. Additionally, this position will serve as the department service line liaison and main point of contact for all Department Chairs. This position is responsible for maintaining productivity and accountability by developing effective strategies, and metrics in conjunction with the EVP, developing work plans and tactics, ensuring they are executed successfully. The Director of Major Gifts, Individual and Family Giving, will also manage their own portfolio of prospects, which may include all levels of prospects, including those at the Principal Gifts level, and lead by example in closing gifts to support institutional priorities. The Director will be an experienced and seasoned philanthropy leader, who will maintain effective processes for measuring progress toward goals. They will possess a keen business and tactical acumen; including the knowledge and experience to recognize and implement new opportunities for program growth, and to take action to course correct when necessary. They will be a driven, motivational leader, able to coach and develop staff where needed and contribute to a positive and professional working culture. They will have experience within a complex organization, able to anticipate and avert issues inthe development of fundraising proposals and the expenditure of philanthropic dollars. Requirements: Minimum Education: Bachelor's Degree Preferred Education: Master's Degree Minimum Experience Required: A minimum of ten (10) years non-profit fundraising experience, to include the following: Five (5) years leadership experience, to include managing no less than two (2) Major Gift Officers or equivalent Five (5) years' experience in cancer fundraising Demonstrated track record of closing five, six, and seven figure plus gifts Five (5) years' experience within a complex medical research institution Minimum Skills/Specialized Training Required: Exceptional written and verbal communications skills Exceptional planning and execution skills Personal gravitas and maturity to deal with major donors Excellent team leadership skills Proven ability to meet ambitious financial goals Preferred Experience: More than 8 years development experience in a healthcare organization Preferred Skills/Specialized Training Experience in a grateful patient fundraising setting Apply now: recblid 9oaw2cf2czd645i1vtnc8xtovuox9y

We are seeking a dynamic, board certified, experienced GastroenterologyProgram Director for new fellowship program affiliated with AdventHealth Tampa, the largest tertiary center hospital in the West Florida Division and 2nd largest hospital within the company. AdventHealth Tampa has 626 beds with t

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. Moffitt Cancer Center is an Equal Opportunit

Documents patient care in accordance with medical staff rules. Active FL medical license (or the ability to obtain one) and certification by the appropriate accreditation body. Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. Responds to inpatient and Urgent Care Center

Greenbrook Medical is building a next-generation, senior-focused primary care platform designed to improve the health and wellbeing of seniors across the country. Primary Care Physicians will provide comprehensive, patient-centered care to geriatric patients within a managed care, value-based care m

Nurse Practitioner / Physician Assistant (Procedural) - Plastic and Reconstructive Surgery.Plastic and Reconstructive Surgery Department.Position supports the Plastic and Reconstructive Surgery service and patients.Assists physicians with the evaluation, management and treatment of Surgical Oncology

APRN EPIC Sexual Health Center. Empath Partners in Care (EPIC), part of Empath Health, is seeking a skilled and compassionate APRN to provide comprehensive sexual health and HIV/STI care in our Sexual Health Center.

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. At Moffitt Cancer Center, accurate labwork a

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. The Fellow/Instructor practices medicine wit

Nurse Practitioner / Physician Assistant - BMT and CI Department - Weekends. Based in the Blood and Marrow Transplant and Cellular Immunotherapy Department (BMT CI), this partially inpatient / outpatient Nurse Practitioner or Physician Assistant position provides patient care under the auspices of t

Moffitt Cancer Center & Research Institute is Florida's only NCI-designated Comprehensive Cancer Center. The PRN Hospitalist practices medicine within the scope of authority and privileges granted by Moffitt Cancer Center. The Cancer Center comprises a large, 3 facility ambulatory care practice, a 2

Volunteers are needed to educate and counsel senior and disabled adults and their caregivers on health insurance issues.

AdventHealth Tampa is currently recruiting ENT's for the Tampa, FL area to join AdventHealth Medical Group due to a community need. The Taneja Center for Innovative Surgery will be opening in 2021 with 6 floors/314K sq feet and 18 OR's upon opening and 96 private patient rooms.

Physician Assistant / Nurse Practitioner – GI Tumor - Outpatient Surgical Oncology. Physician Assistant / Nurse Practitioner – GI Tumor Department - Outpatient Surgical Oncology. Based in the Moffitt Medical Group (MMG) GI Tumor Department, the Physician Assistant or Nurse Practitioner provides

Registered Nurses embody the vision, mission, and philosophy of Moffitt Nursing and are committed to and accountable for personalized patient and family centered care and the concepts of Duffy's quality caring model/caring factors.

Labor and Delivery Registered Nurses (RN) play an important role for expecting and new mothers. A Labor and Delivery Nurse provide additional support, be it emotional or physical, for those who experience complications in labor. They also work with doctors to ensure a safe delivery.

AdventHealth is currently seeking a board-certified Breast Imaging Radiologist for an onsite employed opportunity at AdventHealth Carrollwood.Employed Opportunity with AdventHealth a nationally recognized, faith-based health system.Focus: Mammography and breast imaging.Supportive radiology leadershi

As part of Moffitt Cancer Center's Perioperative Services, the Operating Room Nursing nurtures our commitment to Patient and Family Centered Care, encouraging family members to participate in patient histories, assessments, education and instructions. Integrates patient and family centered care and

Moffitt Cancer Center is growing.

RN Clinical Expediter - CareComm Command Center. Job: Nursing (LPNs, RNs) Organization: Florida Health Sciences Center Tampa General Hospital Schedule: Full-time Scheduled Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday Shift: Day Job Type: On Site Shift Hours: 8a-8p Minimum Sal

CVICU registered nurses (RNs), specialize in cardiac care, in an adult critical care unit providing comprehensive care for critically ill patients with a primary cardiac diagnosis.The CVICU RN performs intense monitoring of patients and cares for those requiring Intra-aortic balloon pumps, external

AdventHealth Pepin Heart Institute provides comprehensive cardiovascular services and is Accredited by the American College of Cardiology with centers for transcatheter valve therapy, cardiac catheterization, cardiac electrophysiology, advanced heart failure, chest pain and myocardial infarction the

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. Moffitt Cancer Center is an Equal Opportunit

At Moffitt Cancer Center, we are dedicated to the prevention and cure of cancer. As the only NCI designated comprehensive cancer center in the region, we are shaping the future through innovative clinical advances and leading-edge programs that bridge caregiver, family and hope. From pioneering prog

Experience in oncology or general internal medicine; experience specific to the specialty is preferred but not required. Works within a defined scope of practice and under the authority of supervising physician(s) or by specific protocol(s). Formulates treatment plans for medical conditions within s

As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001. Ability to travel between other Moffitt Canc

Job Description Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket. Job Type Full-Time: Non-Exempt Work Week | Work Hours Monday – Friday | Call Center Operations Hours: 7:30am – 6:00pm Specialties / Licenses or Certifications Certified Customer Service Professional (CCSP) Customer Service Certifications (CSC) Our Position Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team! This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more. Your Rewards • 8 Company-paid Holidays (Full-Time Only), • 10 Days of Paid-Time Off (Full-Time Only), • Company-Paid group life insurance, • Medical, Dental, and Vision plans (Full-Time Only), • Retirement Plans with Company match including 401k up to 5%, • Employee Assistance Programs Essential Functions, Duties, and Responsibilities Duties may include, but are not limited to, the following and must be carried out in a manner that consistently reflects and upholds the Rocket Core Values: • Handling and managing inbound/outbound customer service calls., • Engaging customers in conversation to assess needs, qualify each call, and provide information about Rocket’s products and services in accordance with established call flow guidelines., • Creating call-back service accounts and maintaining accurate records for current customers., • Processing customer payments and applying them to the correct accounts., • Scheduling inspections and/or quality-control visits for sales inspectors and technicians., • Navigating multiple software programs simultaneously - entering data in real time, placing orders, searching existing accounts - all while maintaining a friendly, professional conversation., • Documenting all customer interactions accurately in PestPac and forwarding them to appropriate departments., • Accurately entering sales leads information into PestPac and scheduling appointments., • Supporting digital communication channels by responding to customers via text or email., • Assisting the Inside Sales team by handling inbound calls during peak high-volume periods., • Resolving billing issues by researching concerns, offering appropriate resolutions, and applying credits or adjustments, when necessary., • Building and maintaining strong relationships with the Branch and Service Managers, service professionals, administrative staff, and sales team., • Fostering effective communication with branches to continually enhance overall customer experience., • Demonstrating excellent communication and interpersonal skills to build trust, support customer satisfaction, and create positive interactions., • Meeting or exceeding performance metrics and monthly development goals., • Perform additional duties and projects, as assigned., • Compensation: $18 an hour plus performance bonus eligibility Qualifications: Education, Experience, and Skills Required: • Education: High School diploma or equivalent., • Experience:, • Previous customer service or inside sales experience is preferred., • Customer service and interpersonal skills are required., • Technical Skills:, • Proficiency in Microsoft Word, Excel, and Outlook., • Analytical Skills: Strong problem-solving, data interpretation skills, and attention to detail., • Soft Skills: Strong verbal and written communication skills; ability to multi-task and navigate multiple systems simultaneously, ability to work independently and collaboratively; strong relationship building skills; professional; results-oriented and team focused., • Other Requirements:, • Reliable transportation., • Successful completion of a criminal background check., • Successful completion of pre-employment drug screening. Rocket Core Values: Reliability: Doing what we say we’ll do, with a commitment to quality, safety, timeliness, and continuous improvement. Ownership: Embracing accountability and being proactive to ensure that our work is always handled with pride. Customer Focus: Prioritizing customer satisfaction through effective communication and support. Knowledge: Maximizing first-class tools, training, and experience to be the very best. Excellence: Delivering the highest level of service through passion and commitment. Teamwork: Developing strong relationships fortified in transparency, collaboration, and inclusion. Working Environment Work is performed in a standard office setting with moderate noise levels. The role requires managing multiple projects and frequent interruptions to address the needs of employees, customers, and senior leadership. Work From Home: The role may be eligible for remote or hybrid work, contingent on performance, scheduling, and operations requirements. Employees working from home must maintain a professional work environment, adhere to all company policies, and ensure access to reliable high-speed internet and secure technology resources. Remote arrangements may be adjusted or revoked at management’s discretion. Working Conditions/Physical Requirements This is a primarily sedentary role requiring regular use of hands for typing, communication, and computer work. Occasional lifting of up to 10 pounds may be required. Visual acuity is needed for data analysis, computer work, and reading. Equipment or Machines Routinely Used in This Position Regular use of computers, monitors, keyboard, mouse, mobile devices, tablets, telephones, headsets, printers, scanners, presentation tools, and other electronic accessories. Review Procedures Employee performance will be evaluated regularly. Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know. Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the friendly and professional face of toll operations at our Tampa facility., • Assist walk-in and phone customers with toll account resolutions, payments, and inquiries., • Process payments using toll operations back-office systems., • Handle customer complaints and escalate complex issues as needed., • Maintain accurate records of customer interactions and transactions., • Collaborate with customer service team members to enhance service quality., • Complete end-of-day deposits and balancing reports., • Adhere to scheduled shifts and attendance requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Fluent in English and Spanish (spoken and written)., • Experience with computer-based data entry., • Strong written, verbal, and interpersonal communication skills., • Ability to work shifts aligned with toll operations hours, including weekends and holidays., • Experience with non-cash payment processing systems., • Skilled in troubleshooting, conflict resolution, and customer follow-up., • Customer-focused: empathetic, patient, and responsive., • Ability to multitask, stay organized, and manage time independently., • Team-oriented with a commitment to service excellence.Preferred, • Experience in customer service, inside sales, problem-solving, or back-office support., • Familiarity with tolling systems or public infrastructure services.

Job DescriptionThe Personal Lines Customer Service Manager oversees the overall performance and daily operations of the Customer Service environment through direct leadership of Personal Lines Supervisors. This role is accountable for service excellence, operational performance, customer satisfaction, and regulatory compliance across the call center operation. Responsibilities include leading supervisors, monitoring key performance metrics, supporting workforce planning, resolving escalated issues, and partnering with underwriting, claims, and billing teams to ensure a consistent, high-quality customer experience in a fast-paced environment. Duties and responsibilities • Directly involved in the interviewing and hiring of Personal Lines Customer Service employees, • Ensure consistent delivery of high-quality service across all customer interactions, • Oversee and updated department calendars by establishing PTO restrictions to ensure appropriate staffing and coverage, • Forecast call volume and staffing needs for the Personal Lines Customer Service Team, • Responsible for the direct supervision, coaching, and development of Customer Service Supervisors, • Accountable for the performance and development of Customer Service Representative teams, • Handle and formally respond to state complaints as well as client complaints escalated by Supervisors, • Foster a positive, high-performance, customer-focused culture, • Oversee inbound/outbound call operations for policy servicing across multiple personal lines products, • Collaborate with Training Manager to communicate updates, process changes, and ensure training is maintained on the floor, • Partner closely with personal lines underwriting management on risk eligibility and exception handling, • Lead initiatives to streamline servicing workflows and reduce call volume (e.g., self-service, IVR optimization, digital adoption), • Support team with complex coverage questions and underwriting guidelines, • Serve as a subject matter expert on company systems and technologies, providing guidance, training, and support to Supervisors, • Partner with Agency Relations Managers to build agent relations, attending agency events as needed, • Determine quarterly bonus eligibility by collaborating with Supervisors to gather, maintain, and ensure adherence to established productivity and quality metrics, • Ability to think critically, • Ability to read, write, talk, hear, and clearly communicate, • Ability to use phone and computer systems, • Ability to multitask, • Ability to work independently with minimal supervision, • Strong Customer Service and communication skills, • Exceptional attention to detail, time management, and organizational skills, • Advanced computer skills and ability to learn new systems, • Working proficiency of Excel, Word, and PowerPoint programs, • 7-10 years of customer service experience in property and casualty insurance, • 5 years of relevant management experience, • 2-20 license required or state equivalent, • Bachelor’s degree in Business Management or relevant field preferred, • Thorough knowledge of the underwriting process and the analytics involved. Working conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. In this role you may be asked to travel to the corporate office, satellite offices, or agency events (up to 15% travel). Compensation and Benefits We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide: • Market Competitive Wages, • Prof. Development and Educational Assistance Programs, • Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution, • Paid Time-Off (Discretionary, PTO, Parental Leave, and others), • Company Paid Holidays, • Health Insurance, • Dental Insurance, • Vison Insurance, • Short and Long Term Disability Insurance, • Flexible Spending Accounts with Company Contribution, • Health Savings Accounts with Company Contribution, • Employee Life and AD&D Insurance, • Dependent Life and AD&D Insurance, • Company paid AAA Membership, • Company paid Identity Theft Protection, • Other Ancillary Insurance Benefit Programs 0x0YE3KPGA

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking Bilingual Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent in English and Spanish, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the welcoming and professional face of toll operations at our Tampa facility., • Assist walk-in and phone customers with toll account resolutions, payments, and inquiries., • Process transactions using toll operations back-office systems., • Handle customer complaints and escalate complex issues as needed., • Maintain accurate records of customer interactions and transactions., • Collaborate with team members to enhance the overall customer experience., • Complete end-of-day deposits and balancing reports., • Adhere to scheduled shifts and attendance requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Fluent in English and Spanish (spoken and written)., • Experience with computer-based data entry., • Strong organizational, written, and verbal communication skills., • Ability to work shifts aligned with toll operations hours, including weekends and holidays., • Experience with non-cash payment processing systems., • Ability to troubleshoot and follow up on customer issues., • Skilled in conflict resolution, problem-solving, and negotiation., • Customer-oriented: empathetic, patient, and responsive., • Capable of multitasking and self-management., • Strong team player with excellent interpersonal skills.

Job DescriptionCompany Description The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands. Job Description Key Responsibilities include: • Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses., • Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students., • Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications., • Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team., • Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently., • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties., • Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone., • Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements., • Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions., • Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software., • Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies., • Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.Qualifications REQUIRED QUALIFICATIONS: • High School Diploma / GED and relevant work experience, • Minimum of 1 year of experience in a similar call center role, • Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible., • Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider., • This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking., • Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps., • Professional home office setup free from distractions during operational hours., • Strong verbal and written communication skills., • Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat., • Expertise in PC and Internet applications., • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)., • Proficiency in web-based applications; Salesforce experience is a plus., • Consultative approach to customer service., • Ability to work in a high-volume environment while maintaining quality., • Ability to work independently and collaboratively within a team-oriented environment., • Resilient, detail-oriented, and accountable for high-quality work., • Ability to prioritize competing tasks and deliver results effectively., • Ability to take ownership of work and execute projects., • Previous experience with Education field, • Salesforce Experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking Bilingual Toll Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll-related inquiries, including account discrepancies, payment processing, and general questions. If you’re fluent in English and Spanish, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the welcoming face of toll operations at our Tampa facility., • Assist customers with toll account resolutions, payments, and inquiries., • Process transactions using toll operations back-office systems., • Handle walk-up and inbound customer service interactions, including complaints and service requests., • Collaborate with team members to enhance the overall customer experience., • Respond to incoming calls and resolve issues efficiently and professionally., • Complete end-of-day deposits and balancing reports., • Maintain punctuality and adhere to assigned work schedules. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Fluent in English and Spanish (spoken and written)., • Experience with computer-based data entry., • Strong organizational, written, and verbal communication skills., • Ability to work shifts aligned with toll operations hours, including weekends and holidays., • Experience with non-cash payment processing systems., • Ability to troubleshoot and follow up on customer issues., • Skilled in conflict resolution, problem-solving, and negotiation., • Customer-oriented: empathetic, patient, and responsive., • Capable of multitasking and self-management., • Strong team player with excellent interpersonal skills.Preferred Qualifications, • Experience in customer service, inside sales, problem-solving, or back-office support., • Familiarity with tolling systems or public infrastructure services