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  • Customer Service Agent
    Customer Service Agent
    19 hours ago
    $18–$26 hourly
    Full-time
    Manhattan, New York

    Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team. Job Responsibilities and Tasks: • Respond promptly to customer inquiries via phone, email, and live chat., • Deliver accurate information about products, services, and company policies., • Resolve customer concerns and escalate issues to appropriate departments when necessary., • Record customer interactions and feedback in our CRM system for tracking and analysis., • Assist with troubleshooting common issues and follow up to ensure resolution., • Identify customer needs and provide proactive solutions to improve their experience., • Collaborate with team members to share insights and develop better processes. Skills and Qualifications: • Prior experience in a customer-facing role preferred, but not required., • Strong verbal and written communication skills., • Problem-solving abilities with a detail-oriented mindset., • Ability to multitask and handle high-pressure situations calmly., • Basic computer proficiency and familiarity with CRM or ticketing systems is a plus., • High school diploma or GED required; additional education or training is a bonus.

    No experience
    Easy apply
  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 month ago
    $20–$35 hourly
    Full-time
    Manhattan, New York

    The Customer Service Representative is a full-time, remote role focused on delivering timely, accurate, and friendly support to travelers using SkylineBooking. In this position, you will handle inbound inquiries via email, chat, and phone, assist customers with booking flights and travel packages, and resolve issues related to payments, confirmations, and itinerary changes. You will provide guidance on destination information, platform features, and policies, while documenting interactions and updating customer records in internal systems. The role also involves monitoring common issues, escalating complex cases to specialized teams, and contributing feedback to improve tools, processes, and the overall customer experience. Qualifications * Strong customer-tacing skills, including Customer Service, Customer Support, Customer Satisfaction, and Customer Experience. * Ability to work effectively in a Customer Service Representative capacity, handling multiple inquiries and channels in a remote environment. * Clear written and verbal communication skills, with fluent proficiency in English; additional languages are a plus. * Comfort using online booking platforms, CRM systems, and standard office software. * Problem-solving mindset with attention to detail, empathy, and patience under pressure. * Ability to work full-time on a set schedule that may include evenings, weekends, and holidays. * Prior experience in travel, hospitality, or online customer support is not needed. * High school diploma or equivalent required; post-secondary education in a related field is an advantage.

    Immediate start!
    No experience
    Easy apply
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