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Job Title: Patient Coordinator Reports To: Store Manager / Operations Manager Job Summary: The Patient Coordinator serves as the first point of contact for patients and customers at our medical supplies store. This role is responsible for providing exceptional customer service, managing patient records, coordinating product orders, insurance verifications, and ensuring a smooth and supportive experience for every patient. Key Responsibilities: - Customer Service & Patient Support Greet patients and customers warmly, in-person, by phone, and via email. Assist patients in selecting appropriate medical supplies based on their needs and prescriptions. Educate patients on product usage, care instructions, and store policies. - Order Management & Coordination Process patient orders, coordinate delivery or pickup schedules. Follow up on pending orders and backorders, updating patients accordingly. Manage product inventory levels and communicate restock needs. - Documentation & Insurance Handling Accurately collect and maintain patient records and prescription documents. Verify insurance coverage and benefits for applicable products. Process billing, payments, and insurance claims in coordination with the billing department. - Administrative & Operational Support Schedule patient appointments for consultations or product fittings. Maintain a clean, organized, and professional store environment. Assist with inventory audits, reporting, and daily administrative tasks.
Job Overview: We are looking for a detail-oriented Body Shop Estimator/Assistant Shop Manager to manage daily operations at our body shop. This role requires strong leadership, accurate repair estimates, and oversight of the entire repair process, including collaboration with adjusters and insurance companies. The ideal candidate has extensive collision repair knowledge, is organized, customer-focused, and experienced in working with repair teams. Join our supportive team for a rewarding opportunity. Requirements: - Minimum 5 years as a Body Shop Estimator and Shop Assistant Manager. - Proficient in CCC ONE estimating software. - Skilled in inspecting vehicles, writing estimates, negotiating with insurers, and communicating with customers. - Support auto body shop operations for workflow efficiency and profitability. - Knowledgeable in automotive repair processes and insurance claims. - Strong organizational and customer service skills, with effective communication and accurate estimating abilities. - Highly motivated, detail-oriented, and able to thrive in a fast-paced environment. - Strong sales orientation. - Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment. Responsibilities: - Oversee daily body shop operations for productivity and efficiency. - Responsible for assessing vehicle damage, preparing repair estimates, and ensuring that all estimates align with industry standards and customer expectations. - Your expertise will play a crucial role in maintaining customer satisfaction and supporting the overall efficiency of our operations. - Conduct thorough inspections of vehicles to assess damage and determine necessary repairs. - Prepare accurate and detailed repair estimates using CCC ONE software. - Communicate with insurance adjusters for estimates and negotiate repairs. - Assist customers with insurance claims and rental arrangements. - Schedule appointments and coordinate with the shop operations manager for parts and supplies. - Provide excellent customer service by addressing regarding their vehicle's condition, repair options, costs, and concerns throughout the repair process. - Coordinate repairs with the shop operations manager and technicians to ensure efficiency. - Collaborate with mechanics and technicians to ensure all repairs are properly documented and estimated - Monitor repair timelines and resolve any delays. - Conduct quality control inspections before vehicle delivery. - Collect payments and manage insurance adjuster communications for estimates and supplements. - Generate invoices and responsible for billing. - Stay updated on collision repair techniques and industry trends.