Women's Locker Room Attendant
19 days ago
Paradise Valley
Job Description POSITION SUMMARY This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Tend to members and guests of the lounge. Recognize and interact with the members and guests, provide superior presentation of juice, tea and water while creating an environment of relaxation and luxury. This position ensures the safety and comfort of guests and employees; with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well. JOB FUNCTIONS Guest Relations • Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell., • Actively listen and respond positively to guest questions, concerns, and requests., • Anticipate guests' service needs, acting on them when possible., • Answer questions about general property information and amenities., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide general spa orientation to guests upon arrival such as the location and use of locker rooms and lounge areas and answer questions about general property and amenities., • Offer guests amenities such as water, juice, or heated neck pillows as applicable., • Promote and sell spa/salon services., • Monitor and stick to time schedule to stay on schedule throughout the day., • Obtain linens/towels from Laundry and fold, stack, and store in designated locations., • Stock towels, linens, supplies, and amenities for guests designated locations. JOB REQUIREMENTS Policies and Procedures • Follow department and company safety and security policies to ensure a clean, safe and secure environment., • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Report work related accidents, or other injuries immediately upon occurrence to supervisor/manager., • Follow property specific procedures for handling emergency situations., • Use proper equipment and wear appropriate personal protective clothing (PPE), and perform correct lifting procedures, as necessary, to avoid injury., • Follow policies/procedures for the safe operation/storage of tools, equipment, and machines., • Follow Hazardous Material Communication Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Safety Data Sheets., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift/carry, push/pull, and place objects weighing less than 10 lbs without assistance., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping., • Move up and down stairs and/or service ramps., • Maintain appearance of spa locker room/lounge areas by cleaning as needed throughout shift., • Dispose of trash and dirty linens in the proper area., • Secure supplies and equipment at the end of each shift., • Presentation, • Positive Demeanor, • Dependability, • Physical Strength, • Stamina, • Proper Lifting Techniques, • Effective Listening, • English Language Proficiency, • Effective Communication Interpersonal Skills • Proactive Guest Service, • Team Work, • Attention to Detail, • Time Management QUALIFICATIONS Education High School Diploma/G.E.D. Equivalent Related Work Experience Previous guest service experience. Experience in a resort environment is a plus.