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Job Title: Customer Service Representative Company: Monument Location: Hybrid / New York Job Type: Hourly About Us: Monument is a leading provider of virtual treatment for alcohol use disorder, committed to delivering high-quality medical care and therapy to patients from the comfort of their homes. We strive to innovate and improve the accessibility and affordability of care to the estimated 30 million Americans who struggle with their drinking. Job Summary: We are seeking a dedicated and tech-savvy Customer Service Representative to join our team. This role involves addressing customer and clinician concerns, providing exceptional support, and ensuring a seamless experience for all users of our telehealth platform. The ideal candidate will be proficient with technology and possess strong problem-solving skills to effectively resolve challenges. Key Responsibilities: Member Support: Respond to patient inquiries via phone and email Assist customers with account setup, troubleshooting, and navigating the Monument Address and resolve customer issues promptly and accurately, ensuring high customer satisfaction. Clinician Support: Provide technical assistance to clinicians using Monument Facilitate communication between clinicians and patients as needed. Assist with scheduling, documentation, and other administrative tasks. Technical Assistance: Support troubleshooting and resolving technical issues related to the Monument platform. Guide customers and clinicians through technical processes and procedures. Escalate complex technical issues to the appropriate department. Problem Solving: Identify common issues and trends, providing feedback to improve services. Collaborate with team members to develop solutions to recurring challenges. Maintain a thorough understanding of the telehealth platform and related technologies. Documentation and Reporting: Document all customer interactions and technical issues accurately in the CRM system. Generate reports on customer service metrics and trends. Provide insights and recommendations based on customer feedback. Qualifications: High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer service or technical support roles. Strong understanding of telehealth services and related technologies a plus, but not required. Excellent communication skills, both written and verbal. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM systems and customer support software. Skills: Proficiency with Mac/PC, mobile devices, and technology platforms. Ability to explain technical concepts to non-technical users. Empathy and patience in handling customer and clinician concerns. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Benefits of Working at Monument: Opportunities for career growth and development. Flexible working hours and remote work environment. Supportive and collaborative team culture. How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role.
High Ticket Sales -No Cold Calling. Commission-Only 1099 Work-From-Home Opportunity Who We Are: We are a Sales and Marketing Agency that leverages Artificial Intelligence (AI) to drive additional revenue for our clients. We offer a set of deliverables for which we stand by with guarantees. Compensation: ***This is a commission-only role. Commissions on closed deals will typically start at $4,000. The more appointments booked and confirmed, the greater chance to make life changing income. Who We Are Looking For: Appointment Setters who can place a high volume of calls to warmed leads we provide. These are primarily executive prospects from Midsize to Enterprise-level companies. Appointment Setters will book and confirm appointments for our Senior Sales Members or Team Leads to close. They should also be prepared to utilize certain social media channels. Training will be provided. We do not expect Appointment Setters to be fully versed in all matters AI. This is a team effort. Our Back Office, Senior Sales Members, and Team Leads provide significant support. An Ethical and Realistic Assessment: This opportunity is best suited for individuals who are comfortable placing a high volume of calls daily. As well as reaching out and following up through other channels. The ideal person is ethical, professional, AND relentless. *Working for commission is not for everyone. In many cases, you will be reaching out to executives well aware of what our services can do for their company. And due to timing, budget, or other factors, they may still decline to set an appointment. If you are easily put off or discouraged by hearing the word "NO" -we do not recommend that you apply. We will not promote a Pie in the Sky narrative. The work is hard and can be isolating. Even when calling warm leads. Which is why we built a generous commission structure. You should be relentless about getting a set number of appointments per day to significantly increase the odds of having 4-6 deals close per month. And while this is possible, it will never be easy. Repeat, it will never be easy. If you are still interested and feel you can do this consistently, we'd love to talk to you. Additional Benefits: - Shorter Sales Cycles - Bonuses - Gift Cards - High-End Electronics - Event Tickets
Are you a naturally born salesperson? Are you selling a product you love? Are you getting the right compensation for your time and talent? If that's you - you have a skill we're interested in. A skill that could make you a lot of money, or at least way more than what you're making right now. We believe that what makes you good at your job is your taste for DEAL CLOSING. And if you applied that unique skill of yours to real estate... Well; you'd trade Your current Job as your playground for the apartments of New York City. Then, you could also expect to increase your income by up to 300%. 300% means that whatever you took home last Friday; multiply it by 6 and you'll know how much you could make as a real estate agent. We are training HIGHLY PERSONABLE INDIVIDUALS OF NYC to become TOP Real Estate Agents. If you're motivated to change your life, APPLY TODAY. If you're comfortable where you are and not willing to work towards something greater in your life