General Manager (Starbucks)
15 days ago
Henderson
Job Description Starbucks oversees the operations of a Starbucks store, ensuring that it delivers an excellent customer experience, operates efficiently, and meets financial goals. This role combines leadership, customer service, and business management. Here's a typical job description for a Starbucks General Manager: Key Responsibilities: • Leadership & Team Development:, • Lead, coach, and develop a team of employees to provide a high level of customer service., • Recruit, hire, train, and manage store staff, ensuring they are well-trained in all areas, including customer service, product knowledge, and operational procedures., • Conduct regular performance evaluations, provide feedback, and address any issues or conflicts within the team., • Foster a positive work environment that encourages team collaboration, motivation, and growth., • Operational Management:, • Oversee the daily operations of the store to ensure it runs efficiently., • Ensure that Starbucks’ operational standards are maintained, including product quality, cleanliness, and safety., • Monitor and manage the store’s inventory, ordering supplies as needed, and minimizing waste., • Supervise and ensure all equipment is in good working order, with routine maintenance performed as necessary., • Customer Experience:, • Ensure that customers consistently receive outstanding service and products in line with Starbucks’ standards., • Address customer concerns or complaints professionally, ensuring quick resolution and customer satisfaction., • Maintain a positive and inviting store atmosphere, promoting the Starbucks brand values., • Financial Management:, • Manage the store’s financial performance, including budgeting, forecasting, and controlling costs (labor, inventory, and supplies)., • Monitor sales trends, and develop strategies to drive sales, improve profitability, and reduce expenses., • Prepare and analyze financial reports and use them to identify areas for improvement., • Compliance & Safety:, • Ensure the store is in compliance with all company policies, health and safety regulations, and local laws., • Ensure health and safety standards are maintained in all areas, including food safety and cleanliness., • Maintain compliance with labor laws and regulations related to employee scheduling, wages, and workplace safety., • Community Engagement & Marketing:, • Build and maintain relationships with the local community, promoting Starbucks as a great place to visit., • Support local events or initiatives that align with the company’s mission and values., • Implement in-store marketing campaigns to promote new products, seasonal offerings, and special promotions., • Reporting & Communication:, • Report regularly to upper management on store performance, including sales, staffing, customer satisfaction, and any challenges faced., • Ensure smooth communication between staff and upper management, including briefing the team on corporate initiatives or updates.Qualifications and Skills:, • Experience: At least 3-5 years of experience in a retail or food service management position, with a focus on team leadership, operations, and financial management., • Leadership Skills: Strong ability to lead, motivate, and develop a diverse team, promoting a culture of inclusion and collaboration., • Customer-Focused: A passion for delivering exceptional customer experiences and fostering a welcoming store environment., • Financial Acumen: Experience managing budgets, controlling costs, and driving profitability., • Problem-Solving Skills: Ability to address operational issues, customer complaints, and staffing challenges in a proactive and efficient manner., • Time Management: Ability to balance daily operational duties, staff management, and financial oversight., • Communication Skills: Clear, effective communication with both customers and employees., • Adaptability: Ability to thrive in a fast-paced, dynamic environment.Physical Requirements:, • Must be able to stand, walk, and move around the store for long periods of time.