Operations, Inventory & Demand Manager
10 days ago
Henderson
Job Description POSITION SUMMARY As the Operations, Inventory & Demand Manager, you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA/PCL inbound/outbound logistics and compliance, you will ensure product availability, cost-efficiency, and scalability. This role is highly cross-functional and will collaborate closely with advertising, catalog/content, finance, and supply chain teams to synchronize demand, supply, and channel execution. OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Demand Planning & Forecasting • Develop and maintain SKU-level demand forecasts (rolling 12–18 months) using historical sales, promotional plans, seasonality, and new product pipeline., • Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability., • Build and refine forecasting models, replenishment triggers, and safety-stock formulas., • Maintain optimal inventory levels across FBA, FBM, and PCL locations., • Monitor stock levels daily to prevent stock-outs, minimize excess inventory, and maintain healthy days-of-supply., • Manage inventory health KPIs such as:, • Stock-out rate, • Inventory turn / sell-through, • Excess & aged inventory, • Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests., • Track and reconcile shipments to ensure proper receiving and replenishment., • Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments., • Process FBA return and recalls, • Audits, fallow audit processes, submit, track discrepancies and escalate issues appropriately., • Oversee PCL operations including storage, handling, kitting, and returns management., • Manage inventory discrepancies, and operational disputes., • Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency Compliance & Regulatory Operations • Ensure adherence to Amazon compliance requirements for:, • Packaging, • Labeling, • Case-pack and carton specs, • Expiration/batch tracking (for regulated categories), • Maintain operational SOPs for audit readiness., • Prevent compliance-related inventory losses and operational interruptions. Cross-Functional Alignment • Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals., • Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes., • Work closely with finance and supply chain counterparts to manage working capital and operational budgets. Analytics & Reporting • Build dashboards showing:, • Demand vs. actual sales, • Inventory disposition, • Forecast accuracy, • Replenishment pipeline, • Supply chain costs, • Use Amazon seller central account performance metrics for data reporting., • Present insights and recommendations to senior leadership. WORK ENVIRONMENT · Duties are performed primarily in a smoke-free office and manufacturing environment Requirements MINIMUM JOB QUALIFICATIONS • 5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce., • Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics., • Proven ability to build forecasting models and translate insights into actionable replenishment strategies., • Experience managing 3PL partners and inbound/outbound logistics., • Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories)., • Strong project management skills and ability to handle multiple deadlines., • Excellent cross-functional communication skills., • Bachelor’s degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus. Preferred Qualifications • Direct experience managing Amazon FBA inventory at scale., • Experience working with seasonal products, high-velocity SKUs, or volatile demand profiles., • Advanced Excel skills; experience with BI tools (Power BI, Looker, Tableau)., • Experience in multi-market logistics or cross-border operations., • Experience in PIM / DAM / Feed management tools. PHYSICAL REQUIREMENTS • Frequent sitting and walking Benefits ProCaps provides : • A competitive salary!, • Top-Tier Medical, Dental & Vision Coverage - $0 when you qualify for the Wellness Program!, • Paid Time Off, Eight (8) Company Holidays, • 401(k) with Company Match – up to 4.5%, • 100% Company Life Coverage, • 100% Short Term Disability Coverage, • Gym Membership Reimbursement, • Vitamin Allowance + Discounts, • Company-Funded Health Savings Account ($1,600/year), • Cash Reward Employee Referral Program, • Pet Insurance, • Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!