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Title: Residential Aide Schedule: CURRENT SHIFT PRIORITY is 4pm - 12am. Varying shifts available: 8AM – 4PM, 4PM - 12AM, or 12AM – 8AM (Must be available to work weekend shift); 9am -5pm Location: Bronx and Brooklyn sites Reporting to: Director of Operations Salary: $38K-$40K for FT; PT also available The Mission: The 163rd Street Improvement Council’s mission is the provision of resources to improve individuals’ quality of life. We offer Strength Support, and Stability, not only for those on the journey from homelessness to fully appropriate housing, but to a complete continuum of humanity. From pre-natal care, through end of life planning; for individuals who are low-income, formerly homeless, veterans, recently released from incarceration, LGBTQ; or with special physical, cognitive, or developmental needs, the 163rd Street Improvement Council offers resources, referrals, and direct services to help. Whenever possible, we provide direct assistance, but we also rely on cooperative measures, advocacy, and education. Our goal is to spur the transformative process through access to services, treatment, education, advocacy, and training so that, individually and collectively, all people will enjoy fuller and more abundant lives. The Company: Created in 1965, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community. The Facility: The 163rd Street Improvement Council operates homeless shelters funded by New York City’s department of homeless services each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. homeless (often mentally ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition to successfully transition into permanent and/or supported housing. The Glo Sanctuary Shelter is located in the Brooklyn. Specific Requirements: This is a full-time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site. Residential Aide Duties: Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations. Collect and make copies of client identification and other documents necessary during initial intake. Maintain required documentation in case records in writing and computer database (CARES) and update client’s records in accordance with governmental and agency policy. Perform hourly area inspections to ensure that shelter rules are adhered too. Performs the day- to- day monitoring of the residents’ on-site activities. Performs inspections of the facility and immediate neighborhood, and documents/reports any incidents. O Standard: This task is completed on an hourly basis. O Standard: Incidents and reports need to be submitted on the day the report/incident is taken. Monitor sitting areas, laundry rooms and cafeteria to ensure all clients are adhering to shelter rules Assists in the planning and organization of recreational activities, events and outings. Assist clients in daily living skills; wakes the clients as needed, provide clothing and personal care items to client. Remind clients of daily schedule, appointments etc. Ensures that the clients are out of the dormitories records in accordance with governmental and agency policy. Secure the clients’ personal property and maintains a detailed inventory of the clients’ belongings. Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff. Attend and participate in all required agency meetings: staff meetings, house meetings, in- service training and weekly/bi-weekly case review Assists in the Cafeteria with meals being served to clients at breakfast, lunch and dinner Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff. Qualifications:  A High School Diploma or GED required  1 year of experience working with homeless mentally ill adults or other special needs population  Excellent oral, writing and listening skills  Knowledge of Microsoft Office Suite, especially e-mail, Word and Excel: computer literate  Bilingual or multilingual a plus Education/License:  High School Diploma or GED required. Associate Degree preferred  Food handlers certificate a plus

Summary The Superintendent is responsible for the maintenance and oversight of property operations and assigned personnel. The tasks required for this position will require flexibility, excellent organization and attention to detail. The Superintendent is primarily responsible for maintaining and improving real estate assets as well as monitoring the fiscal performance for the Superintendent’s area. The position will report to the Property Management Company and the Board of Directors of 175-20 Wexford Terrace Owners, Inc. Responsibilities: Conduct regular property inspections and provide assistance to residents. Provide prompt, professional response and follow through regarding resident inquiries, problems, and complaints. Coordinate move-in for new residents and move-out inspections for residents vacating their unit. Update and maintain property reports as assigned Participate in capital improvement projects. Oversee specific vendor performance. Oversee all maintenance, janitorial and capital improvement work at the property, including the care, cleaning and inspection of common areas within the property such commercial spaces, gym area, grounds and garbage disposal areas, in accordance with established procedures. Maintain an operating boiler room, must know technical components to control boilers and keep area clean. Monitor resident repair requests and respond within prescribed guidelines; coordinate the completion of repairs and close out work orders in accordance with established procedures. Ensure work performed by staff and/or contractors is completed satisfactorily and follow up on any deficiencies. Adhere to established guidelines to ensure safety and security of residents and staff; observe work operations, procedures and environment to identify possible hazardous conditions or unsafe work practices; formulate corrective measures for safety. Maintain a sufficient supply of material. Oversee the operation of the pool, meet the NYC regulations with regard to public pool, ensure it is safely and properly chlorinated, provide appropriate safety equipment, treat the pool with biocidal shock treatment, supervise the lifeguard, maintain filtration and recirculation system, test pH and disinfectant levels. Requirements: Required Experience: Five years of supervisory experience in operating, repairing, and maintaining large multi-family buildings for properties with at least seven maintenance and operations employees. Minimum Education: High school diploma or equivalent. Essential Skills: Strong organizational, communication, customer service and computer skills; ability to prioritize tasks and work independently or collaboratively. Must be able to prioritize multiple deadlines in an efficient manner. Strong verbal and written communication skills. Must be team oriented and possess an “upbeat/can do” attitude.

As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

Artisan Barber is not just a barbershop—it is a sanctuary of craftsmanship and community in the heart of New York City's Upper East Side. Founded in 2017, our philosophy is rooted in a deep commitment to providing exceptional grooming experiences where tradition and innovation intersect. We believe that a barbershop should be more than a place for a haircut or shave—it is a space where people connect, exchange ideas, and walk out feeling their best. Our team is dedicated to elevating the craft of barbering, with each of our artisans bringing a unique blend of skill, passion, and artistry to every client. From the moment you enter our doors, you are welcomed into an environment where every detail, from the aesthetic design of the space to the precision of each service, is designed with intention. The barbers at Artisan are true masters of their craft, constantly evolving and staying ahead of industry trends, all while fostering a warm, positive, and professional atmosphere for clients. With a rapidly growing client base of over 5,000 and multiple locations, Artisan Barber has become a cornerstone of the community—a place where our clients trust not only in our expertise but in our commitment to providing a personalized, exceptional experience every time they visit. We pride ourselves on offering the highest level of grooming services, paired with top-tier products that ensure our clients leave feeling transformed, confident, and their best selves. As we continue to evolve, we’re looking for talented barbers who share our passion for quality, service, and artistry. Whether you’re an established professional with a loyal following or a rising star ready to cultivate your clientele in a dynamic and supportive environment, Artisan Barber offers the perfect setting for you to grow, thrive, and make your mark in the world of high-end grooming. Location: High-End Boutique Barber Shop, Upper East Side Position Overview: We’re seeking a highly skilled and experienced Barber with 3-5 years of industry experience to join our team. Whether you’re an established stylist with a loyal clientele or looking to grow within a high-end boutique environment, we offer a flexible work culture with competitive pay and plenty of room for growth. As a part of our team, you’ll be expected to provide exceptional grooming experiences while contributing to the positive and welcoming environment we’ve created. Key Responsibilities: • Client Service: Provide high-quality haircuts, shaves, and grooming services to clients with precision and care. • Client Relations: Build strong relationships with clients, ensuring they leave feeling their best. Repeat clients and word-of-mouth are key to your success. • Product Knowledge: Educate clients on high-end products, making recommendations that align with their personal grooming needs. • Team Collaboration: Work with a close-knit team of barbers and staff to maintain an organized and efficient work environment. • Administrative Tasks: Use technology to manage appointments, communicate with clients via email, and stay organized. Qualifications: • Experience: 3-5 years of experience in a barbershop or salon setting, preferably in high-end Manhattan or Brooklyn locations such as Blind Barber, Fellow Barber, or similar. • Location: Must live within an hour of the Upper East Side for reliable commute and punctuality. • Skills: Must be comfortable with computers and email communication. • Client Base: A book of existing clients is a plus, but not required. • Commission: We offer competitive compensation starting at 45-50% commission depending on your experience and client base. If you do not currently have a book of clients, we will start you at 50% commission or an hourly rate of $18/hour. • Growth Opportunity: Our top barbers earn well, and there is significant room for growth within the company. Work Schedule: • Flexible schedule with options for full-time (30+ hours) or part-time (20-25 hours) work. • Ability to create your own schedule and work to your availability. Compensation: • Commission-Based Pay: Starting at 45-50% commission, with potential for higher rates based on experience and client base. • Hourly Option: If you are building a client base, we offer a base pay of $18/hour. • Growth Potential: Top barbers on our team make six figures, with strong earning potential for dedicated professionals. Why Join Artisan Barber? • Team Culture: We are a creative, passionate, and close-knit team. • Room for Growth: With a strong and established client base, there is room for you to grow, build your own book, and earn top-tier commissions. • Flexibility: Whether you want to work part-time or full-time, we have options to fit your needs. Join us at Artisan Barber where the art of grooming becomes a meaningful experience. Here, you won’t just be cutting hair—you’ll be creating moments of transformation for your clients, while refining your own craft in a community that celebrates artistry and growth. Apply now to join a team that values quality, skill, and individuality.

Are you looking to be part of a fast-paced, high-reward opportunity? Join me as a “Sales Assistant” and take the first step toward building a lucrative career. If you're great with people and love the idea of helping others while earning based on your efforts, this could be your perfect match! No selling required—your job is simple: Book appointments, organize meetings, and help me connect with clients. I’ll handle the rest—consultations, planning, and closing the deals. Your role is crucial, and your rewards? Limitless. --- What You’ll Be Doing: - Generate Leads Like a Pro : Reach out to potential clients through calls, texts, or emails. All you need is a spark to schedule meetings with individuals ready to discuss their financial future. - Schedule Appointments Using Google Calendar : You’ll seamlessly book appointments by sending calendar invites, keeping everything organized in one place, and ensuring smooth meetings with clients. - Follow-Up and Confirm : Stay in touch with clients, confirm their meetings, and make sure everything runs on time. - Track Your Success : Use Google Calendar to keep an eye on every scheduled meeting and track your progress with ease. --- Why This Role is Perfect for You: - High Earnings with No Cap : This is a commission-based position, and the more appointments you book, the more you earn! There’s no limit to your earning potential. - Flexible Schedule : You set your own hours and work from the comfort of your home or anywhere. No 9-5 grind here ! - No Selling, Just Scheduling : Focus on the appointments while I handle the sales. You’ll be part of the action, without the pressure. --- What We’re Looking For: - Communication Skills : Whether it’s over the phone, text, or email, you know how to connect with people. - Organization is Key : You’ll be using Google Calendar to manage appointments, so staying organized and on top of things is a must! - Self-Motivated : You have the drive to make things happen. You’re a go-getter who doesn’t need constant supervision to succeed. - No Experience? No Problem! You don’t need prior experience in financial services. If you're willing to learn, training is provided ! --- Why Work With Me? - Unlimited Earnings : There’s no cap on how much you can make. The more appointments you book, the more you earn! - Work From Anywhere : All you need is a phone, computer, and an internet connection. Work remotely, anytime you want. - Easy, Rewarding Work : This isn’t your typical job. It’s an opportunity to help people while earning great commissions with minimal stress. - No Selling Required : You’re setting appointments, not selling products. I’ll handle everything else, including the important financial advice and closing deals. --- *Ready to Jump In?* If this sounds like the perfect fit for you, I’d love to hear from you! Let’s get started on this exciting journey.

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

Hey if you are AWESOME, keep reading! Seeking those with exceptional people skills and those who possess the "it" factor. Must have above average energy, an edge, be passionate, a fast learner, a team player, no ego, and possess stage presence. I'm looking for AWESOME people to join the team at a busy Martial Arts School in Downtown Brooklyn. I am seeking highly motivated individuals who are pro-active, team players and have what I call, the "it" factor=) Responsibilities include but not limited to: -MARKET and SELL programs to potential and current customers -Make outgoing phone calls and respond to inquiries -Plan and coordinate school events -Greet and interact with visitors and students -Maintain general appearance of facility -Update and maintain social media sites Job Requirements: -Great with People, Friendly and Outgoing -Comfortable using the computer to do basic research, basic data entry, and create MS Office documents -Excellent Interpersonal communication skills and ability to work well with children -Self-motivated and proactive -HS Diploma -Martial Arts ( Brazilian Jiujitsu, Judo, Muay Thai, Karate, Kickboxing, Tae Kwon Do) and/or teaching experience preferred but not necessary - Fluent in English Respond to the ad with your RESUME, PLEASE DO NOT CALL.

Help families find the help they need! JOB IS IN QUEENS - REMOTE AND ON THE FEILD Work with families and navigate the Medicaid system with them. Help them find housing, mental health services, occupational health services, and all other New York programs. This job is partly remote and partly on the field. You'll be going to families' homes and speaking with them about what services they may need, helping them find those services, and helping refer them over too! Job duties: - Complete initial and annual comprehensive assessment of medical, behavioral health, and social service needs for the assigned health home enrollees. - Provide disease-specific education and information regarding community resources. - Collaborate with a variety of community providers and resources to obtain needed services and support, utilizing community and family resources to create a sustainable support system. - Request and coordinate team and patient meetings as needed or requested by patient/family and/or team and/or escalate care management when medical assessment is needed. - Ensure that diagnostic, post-hospitalization, and specialty referrals have been executed and that results received and acted upon as needed. - Document plan of care, patient utilization, activities, and other required information with the State and EMR. - Monitor assigned enrollees' utilization of services, ensuring care is accessible, attended, and effective. - Provide regular data to the team on patient compliance and strategies to improve patient compliance. - Participate in on-call activities as directed/scheduled by the Program Coordinator. - Participate in regularly scheduled team meetings as prescribed by the practice's policy. - Participate in cultural competency events and training appropriate to job duties. - Frequent non-medical management coaching, education, follow-up visits, and phone calls to patients to monitor progress and identify new barriers or concerns. - Assisting with financial or other social issues that may provide barriers to patient compliance - Providing education/guidance to patients and family on tools to manage chronic illnesses, developing individual and web-based tools and resources to improve compliance. - Identifying and connecting patients with community resources to assist with improving compliance with treatment protocols and social issues (e.g. legal aid). - Accurately and timely document all interventions into prescribed electronic medical record systems to ensure timely reimbursement in compliance with New York State Health Home regulations and Patient-centered medical home regulations. - Participate in patient/outpatient care training regarding the care management strategies for difficult-to-manage patients, and educate office staff on patient or office system issues, including communicating patient care inconsistencies between the primary care physician and referring specialists. Job Qualifications - The Health Home Care Manager must have a BA and a minimum of 2 years of relevant experience in Human Care Services. - Excellent communication and team skills, including the ability to form strong collaborative interdisciplinary partnerships across care settings. - Sound computer knowledge and skills, including an aptitude for using health information technology to guide activities. - Ability to work independently and meet deadlines. Creativity and strong organizational skills. - Valid NYS driver's license including access to reliable transportation that enables fulfillment of the position's travel requirements

About Us: All City Delivery has created a modern and technically advanced solution for same-day delivery. We offer honest and competitive pricing. Our current service area covers the five boroughs of NYC, with planned expansion to include Long Island, Northern NJ, Southern CT, and Westchester and Hudson Valley by the end of the year. Why Client's will choose All City Delivery ACD's competitive advantages. Reduce Fleet & Save Costs: Allow your customers to eliminate or reduce the need for vehicles and staff messengers. Your future customers will see significant savings on a reduction or elimination of salaries, insurance, maintenance, fuel, tolls, and parking expenses. Fully Automated & Trackable: Our delivery process is fully automated and 100% trackable, ensuring transparency and efficiency. Streamlined Order Entry: Save contact lists for a seamless order entry experience. The average order can be placed within 1 minute. The ACD solution allows tracking of deliveries by departments and by project/client codes. 24/7/365 Availability: We're always here for your clients, offering round-the-clock service every day of the year. No Hidden Fees: Our price is transparent, and our customers get a competitive price quote at the time of request, with no hidden charges. We also offer a pre-paid and volume discount. Single Messenger Control: The same messenger picks up and delivers the package, thus maintaining the chain of custody. Safer Delivery: Enjoy point-to-point delivery with no machine processing or depot stops. Customers have the option to purchase additional insurance up to $5000 per delivery. Better Proof of Delivery - Our Solution captures the name, signature and picture of the person we delivered to. · Eco-friendly: The ACD Delivery Solution is paperless and minimum (or no) packaging is required. No need to box it up. This saves the client money and time while helping the environment. Who needs same-day delivery? THE SHORT ANSWER - EVERYBODY! The traditional clients include Legal, Medical, Finance, Accounting and other professional industries. One overlooked market is companies with vehicles. The expense of owning and running vans and trucks is never ending. Most days, these vehicles are underutilized. ACD could be the perfect solution to supplement or replace the need for clients owning their vehicles. We have created a client calculator to help customers visually see the value of ACD. Retailers of every size have extreme pressure coming from the manufacturers and the web giants (Walmart, Target and of course Amazon). Having retailer utilize ACD's same day delivery services can provide these retailers a competitive edge. Sales Rep Opportunity We are seeking independent sales reps (commission only) with unlimited earning potential. Responsibilities: Territory Management: You will be assigned a specific territory where you will call, email, and possibly visit clients. Customer Base Development: Start with creating a customer base that generates 1,000 orders per month. o Without weekends, there are 20 workdays a month. o That is only 50 deliveries a day or 10 customers needing to deliver 5 packages a day. o Within a six-month ramp-up period, aim to increase this to 4,500 delivery orders per month. This is very doable for a hard and smart working professional sales rep. ·Requirements: o Must be in the NYC area. o Must have a computer with internet access and a cell phone. o Most importantly, you must have strong sales skills. Support Provided: o We will provide leads in your territory. o We will hire telemarketers and send emails to assist you. o We will provide printed and digital marketing tools to help you close. o We will provide clients with a discount code to assist you close. o We can have an experienced sales rep assist you with a client visit. o We will be providing you with a corporate email address, MS Office and a robust and powerful CRM solution to help you track leads and convert them to clients. Compensation: Our tiered commission structure is designed to be achievable. Our only goal is to make you successful. ACD will only succeed if you succeed. · Commissions start at 100 packages per month. · Compensation ranges from $1 to $4 per delivery order. Actions to take: Send us a list of your sales accomplishments (or resume) and a minimum of 2 profession references that are sales related. Please include a cover letter explaining why you would be the best candidate for ACD.

Location: Queens, NY (Hybrid/On-Site) Are you a driven sales professional passionate about technology and looking to join a dynamic team? CDML Computer Services, a leading Managed Service Provider (MSP) serving small to medium businesses in Queens and Nassau counties, is seeking an enthusiastic and results-oriented Sales Representative. What You'll Do: - Generate new business opportunities through proactive prospecting and networking. - Engage with local businesses, understand their IT and cybersecurity challenges, and offer tailored, proactive solutions. - Present and negotiate contracts, managing sales cycles effectively. - Collaborate closely with our technical teams to ensure client satisfaction and successful onboarding. We're Looking for Someone Who: - Has proven experience in B2B sales, preferably in IT services, cybersecurity, telecommunications, or managed solutions. - Is professional, well-spoken, and passionate about delivering outstanding client experiences. - Owns reliable transportation and lives locally in Queens or Nassau County. - Thrives working independently and proactively in a supportive environment. Why Join CDML? - Competitive base salary plus attractive commission structure. - Company-provided credit card for sales-related expenses. - Ongoing training and career growth opportunities. - Collaborative, friendly team atmosphere. Ready to make a difference? We'd love to hear from you! Apply Today!

JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.