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Job DescriptionDescription: The Assistant Property Manager is responsible for providing key office support and assistance to the Property Manager in the daily operations of the Property. In addition to other duties, the Assistant Property Manager collects rent and fees from residents, posts income and deposits, and represents and upholds the Birchstone brand and company values. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. ESSENTIAL DUTIES: • Assist the Property Manager in all aspects of Property operations to ensure adherence to Birchstone standards, exceptional service, and the highest degree of resident satisfaction while upholding Birchstone values and working within budgetary guidelines., • Assist the Property Manager in the oversight of leasing and service team., • Lead rent collection efforts; Post rental collections, make bank deposits and reconciliations, and oversee accounting functions for the Property., • Assist the Property Manager with evictions, utility cut-offs, etc. as needed, • Assist the Property Manager in overseeing the renewal process; create and deliver renewal notices, review lease renewals and addendums, etc., • Review, maintain, and update resident lease files and computer records., • Handle resident concerns while delivering exceptional customer service., • Ensure all applicable permits (multifamily license, pool/spa, etc.) are current at all times., • Process forms, reports, and administrative information., • Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes., • Research new resident amenities, activities, and programs that add value to the Property and drive revenue., • Assist Property Manager in team member training on proper resident service and leasing techniques and best practices., • Frequently walk the grounds to ensure Property and units are show ready, Birchstone Standards and values are upheld, procedures are followed, and the Property is operating efficiently and in compliance with applicable regulations., • Assist Property Manager with the implementation and monitoring of corporate and area/region-specific initiatives. Birchstone Residential | Assistant Property Manager Job Description rev. 12.2020, • Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress., • Participate in regular meetings with Property Manager and act as a resource to Property team members., • Other duties as assigned. Requirements: EDUCATION & EXPERIENCE: • High School Diploma or Equivalent is required; Bachelor’s degree in Business, Sales, or related field preferred., • Two (2) or more years work experience in multi-family, Conventional/Market Rate, Class A and Class B communities preferred., • Two (2) or more years work experience in residential leasing and/or sales experience preferred., • Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential, • Sufficient expertise in marketing, leasing, and financial management., • Strong leadership, collaboration, and interpersonal skills., • Ability to work independently and in a team environment., • Innovative approach to problem solving., • Familiarity with basic accounting and mathematical skills., • Must possess demonstrated effective written and verbal communications skills., • Excellent time management skills; ability to work well under pressure and meet deadlines., • Ability to effectively manage multiple projects simultaneously and prioritize tasks., • Strong organizational and planning skills; attention to detail., • Proficient with Microsoft Office Suite or related software; possesses general computer skills., • Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions., • Ability to work varying hours and promptly respond to emergency situations.

Job Description Job Title: Community Director Department: Property Management Reports To: Regional Director FLSA Status: Exempt Position Summary: The Community Director is responsible for maintaining the physical asset and maximizing the financial returns in accordance with the owner’s objectives. The Community Director complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. This position directs and coordinates activities involving motivating and cultivating the on-site team to ensure operations meets or surpasses industry standards. The Community Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential. The Community Director is also tasked with maintaining and inspiring the company culture. Organizational Responsibilities: • Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics., • Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions., • Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture., • Project Management: Create and maintain clear and sequenced plans to successfully launch projects., • Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes., • Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles., • Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices., • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed., • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns., • Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports., • Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed., • Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals., • Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues., • Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents., • Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal., • Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary., • Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. This position is scheduled for 40 hours in a regular work week. Hours of operation vary, but typical office hours are from 9:00 am to 6:00 pm Monday through Friday. Must be available to work on additional tasks that may require work on weekends or after hours. Must be available to work onsite and travel for business purposes. Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: College degree is optional. Employment history that demonstrates progressive levels of accountability and responsibility in the application and usage of property management and residential multi-housing business principles, and demonstrated knowledge and skills in executing sales, customer service, revenue/expense management, and financial business plans. Language Ability: Demonstrated ability to read, write, and communicate effectively to comprehend and complete business plans, financial documents, and legal documents, motivate and lead teams, and communicate property strategies and performance with clients and property owners. Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information. Reasoning Ability: Senior-level experience and skills in leading and managing others, including demonstrated skills in interviewing, on-boarding, directing, evaluating performance, and making effective talent management decisions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Proficient in using property management software. Certificates and Licenses: Industry certifications are preferred. Supervisory Responsibilities: This job has supervisory responsibilities of corporate and onsite employees. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear. The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel will be required to visit properties, visit clients, present for new business opportunities, attend educational conferences, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Incumbents must be able to physically access all exterior and interior parts of any property and its amenities within the assigned portfolio and markets. Must be able to view computer screens, cell phones, and other electronic equipment for extended periods of time where visual strain may result. Powered by JazzHR SE3MMYmT1Q