Lead AR Specialist (Accounts Receivable )
19 hours ago
Tampa
Job Description Who We Are The Facilities Group (TFG), headquartered in Tampa, FL, is the fastest-growing janitorial and facility services provider in the United States. With nearly $1 billion in revenue and a portfolio of 18 different brands, we are revolutionizing the industry by delivering top-notch experience to our clients across various industries. Founded just four years ago, we have rapidly scaled our operations while maintaining our entrepreneurial spirit. Our culture thrives on innovation, grit, and a relentless drive to build something incredible. As we continue to expand, we are looking for passionate, results-driven individuals to join our team and contribute to our mission of elevating spaces for a healthier, safer, and cleaner tomorrow. We partner with premier local, regional, and national facility service providers while maintaining brand legacy and driving high-powered technology. The Facilities Group family of companies has 17 offices throughout the United States and provides comprehensive suite of janitorial and maintenance services to a variety of end markets including commercial, distribution, logistics, aviation, education, finance, industrial and healthcare facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of maintaining an exciting culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity. Job Summary The Lead Accounts Receivable Specialist is responsible for managing the most complex billing structures, customer accounts, and collection scenarios within a high-volume shared services environment. This role serves as a key escalation point for billing and payment issues, supports resolution of complex or high-risk accounts, and provides guidance to AR Specialists and offshore team members. The Lead Specialist partners closely with operations, finance, and client account teams to ensure billing accuracy, resolve discrepancies, and improve cash collection outcomes. This role also contributes to process improvements, supports onboarding of complex billing arrangements, and helps drive consistency across AR activities. Success in this role requires strong analytical skills, sound judgment, and the ability to influence outcomes across teams. This is an in-person position eligible for a hybrid schedule. Candidates should be located in Tampa, FL. Lead AR Specialist Duties and Responsibilities • Own the billing and collections process for the most complex or high-risk customer accounts, including consolidated invoicing, non-standard billing, and contract-based requirements, • Serve as escalation point for billing discrepancies, disputes, and collection challenges; lead resolution efforts across teams, • Review and interpret contractual terms to ensure accurate billing, delivering on customer billing requirements, • Monitor aging and payment trends for assigned accounts; proactively address cash flow risks, • Coordinate with operations, finance, and client teams to resolve billing gaps, delays, or inconsistencies, • Support onboarding of new clients or services with complex billing requirements, ensuring processes are scalable, • Provide guidance and support to AR Specialists and offshore team members on complex billing and collection scenarios, • Lead or support initiatives to improve billing accuracy, reduce disputes, and enhance collections effectiveness, • Assist in developing and refining billing processes, templates, and documentation, • Participate in system enhancements, automation efforts, or reporting improvements, • Support audit requests and ensure proper documentation for complex accounts, • 5–7 years of experience in accounts receivable, billing, or collections, preferably in a shared services or multi-entity environment, • Experience managing customer accounts and performing complex billing transactions, • Knowledge of revenue recognition principles and AR-related compliance requirements preferred, • Execution & Accuracy: Manages complex accounts and processes with strong accountability and follow-through, • Problem Solving: Resolves ambiguous or non-standard issues using sound judgment and practical solutions, • Customer Focus: Builds and maintains strong relationships with customers while effectively managing collections, • Process Improvement: Identifies opportunities to improve workflows, reduce errors, and enhance efficiency, • Collaboration: Works across teams to coordinate resolution and drive alignment without formal authority, • Advance knowledge of billing processes, collections strategies, and AR best practices, • Strong understanding of contract-based billing and non-standard invoicing scenarios, • Ability to analyze account activity, identify risks, and recommend corrective actions, • Excellent communication and negotiation skills for customer interactions, • Proficiency with ERP systems, billing platforms, and Microsoft Excel, • Ability to analyze account activity and identify payment trends or risks, • Strong organizational skills with the ability to prioritize tasks in a fast-paced environment The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985. #LI-Hybrid