Customer care manager jobs in Buffalo, New York - Page 2Create job alerts

Job Description Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you. Ronco is seeking a talented Strategic Account Manager - Healthcare for our Buffalo territory who will create and execute sales in the healthcare market to include solutions for hospitals and long-term care facilities. You will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Accountabilities Include: • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. We are an Equal Opportunity Employer. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job DescriptionAbout ATC Healthcare • Registered Nurse (RN) Team Leader team members assist in the ensuring the general health and well-being of our residents by providing direct nursing care. OUR ATC Benefits as a Registered Nurse: • Employee Referral Bonus, • PTO & Holiday Package, • Direct and monitor the personal care duties and nursing care procedures carried out by Nursing Assistants of the assigned team., • Assist Nursing Assistants with direct care of residents, as necessary., • Report to RN Unit Manager/Assistant Unit Manager or Charge RN Supervisor unusual symptoms, changes of condition, daily needs, and progress of residents., • Follow the Plan of Care for each resident, and monitor the performance of Nursing Assistants in implementation of the care plan., • Receive controlled substances from the shift Supervisory Nurse and is responsible for all aspects of the storage and distribution of these medications; ensure proper and safe placement and use of medications stored in medication cart, stock medication cupboards, medication room refrigerator and narcotic cabinets., • Document as applicable in the care plans, Nursing Notes, Medical Administration Records, Treatment Records and other required records., • Exceptional customer service skills, • Problem-solving skills, • Strong decision making ability, • Proficient computer skills, • Excellent verbal and written communication Credentials as a Licensed Registered Nurse (RN) with a current State license required. * Registered Nurse (RN) Training and work experience in a geriatric setting preferred. * Ability to supervise and work well with other personnel required. * Ability to communicate well verbally and in writing required. * Qualities of maturity, diplomacy, and ability to work well with others required. Caring, respectful attitude towards residents required. * Physical stamina for constant activity required. * Ability to perform tasks to established standards of excellence required. * Demonstrated willingness to uphold the vision and mission of the company by following the core values of Integrity, Teamwork, and Passion for Excellence and Reverence for the Individual is required. Equal Opportunity Employer: ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. M/F/D/V EOE

Job DescriptionJob Summary Join our fast-growing team to improve lives through real estate! At Birgo Realty, we're looking for a Property Manager who cares as much about people and communities as they do about operational excellence. You'll oversee a multifamily portfolio of 350+ conventional units across Buffalo, Tonawanda, Hamburg, and surrounding areas, providing the steady, capable leadership needed to support residents and the team that serves them. This role is ideal for someone who brings seasoned property management experience and a sincere commitment to doing work that matters. You'll guide and develop on-site teams, elevate the resident experience, and ensure the portfolio's financial performance remains strong. Just as importantly, you'll model professionalism, integrity, and empathy to the Birgo Realty standard. If you are a hands-on, solutions-focused leader who can balance long-term thinking with day-to-day management, we'd be delighted to meet you. Salary Range: $65,000-$85,000 Birgo's Values (T.H.R.I.V.E.) • Teamwork: We leverage one another's strengths to achieve more together., • Humility: We admit our faults and strive to continuously improve., • Rhinocerality: We charge hard after our highest priorities., • Integrity: We do the right thing, even when it is costly., • Vision: We innovate and adapt to improve lives., • Excellence: We are dependable and accountable to produce quality results.Core Responsibilities, • Maximize operational performance of properties, • Lead, manage, and train the team to accomplish the goals of the property group (leasing agent, assistant property manager, maintenance supervisor, and in-house maintenance crew), • Provide excellent customer service through prompt, professional, and authentically caring responses, • Lead the leasing efforts for your property group by executing or overseeing advertising, applications, showings, walkthroughs, move-ins, and renewals, • Conduct monthly budget reporting; collaborate with asset management on annual budgets; approve weekly payables, • Manage collections, delinquencies, and evictions, • Oversee the completion of maintenance tasks and enhance the property's curb appeal, • Maintain clean and safe properties by resolving tenant complaints, conducting weekly onsite inspections, and enforcing rules of occupancy, • Coordinate services with external vendors, • Set the scope of turnovers and capital projects, • Lead the onboarding of new properties to the property group if needed, • 7+ years of experience as a property manager, • In-depth understanding of Buffalo's market-rate multi-family real estate industry, • Multi-site experience, • Experience with AppFolio or other property management software, • Technology savvy, • Excellent interpersonal skills, • Strong skills in written, verbal, and persuasive communication, • Excited to manage multiple properties and projects simultaneously, • Careful with rules and comfortable working within established processes, • Reliable personal transportation and valid driver's license for property visits, • Able to ascend/descend stairs and traverse uneven terrain, • Able to transport up to 25 lbs, • This is an in-person position with limited remote work opportunities., • The leasing office is located at Roosevelt on Main Apartments in Tonawanda., • Office hours are Monday-Friday, 8:00am-5:00am (winter) or 9:00am-6:00pm (summer) with select Saturday availability if needed., • This position will be in the on-call queue for their assigned properties.Benefits, • Medical, dental, vision, life, and pet insurance with company contribution, • Flexible paid time off and paid holidays, • 401(k) retirement plan with employer match, • New parent leave, • Company profit-sharing program, • Team outings and volunteer events, • Professional development reimbursement program, • Healthy lifestyle reimbursement program Note: Because this position manages rental properties on behalf of Birgo, team members may not concurrently engage in outside real estate sales, leasing, or property management activity. #ZR

Job Description Join our growing team of Buffalo, NY Brand Ambassadors!Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are united by the common goal of making a difference in the lives of our homeowners and the communities we serve. We are looking for Brand Ambassadors in the Buffalo, NY area!Renewal by Andersen is looking for accomplished, driven, and collaborative candidates to help perfect our customers experience in upgrading their homes. Want to join our team?This position earns commission in addition to base pay. Your hourly rate will be $18/hr plus bonuses. The best part is that our team gets paid every week! On average, our employees make $23/hr. This team works Monday - Friday from 9am - 6pm. There are breaks throughout the day as well as a 1-hour lunch break. Base pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.PURPOSE:This position is responsible for engaging in generating highly qualified leads by engaging in door-to-door canvassing. While doing so it is the responsibility of the canvasser to record accurate data regarding the information of prospective customers, and the targeted market area. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:Medical/Dental/Vision/Life Insurance Paid holidays plus PTO 401(k) plan Professional development A culture that supports work-life balance An environment where collaboration is key Environmentally conscious business decisions 10,000+ employees and career opportunities nationwide RESPONSIBILITIES: o Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities as instructed by the Canvassing Program Managero Utilize Renewal by Andersen mapping program, and business applications, to accurately keep records on house-to-house information and data tracking.o Be courteous, neat, clean and in proper uniform with required municipality permitting at all timeso Attend company meetings as required.o Communicate with Canvassing Program Manager ideas that can improve effectiveness of the canvassing program policies of Renewal by Andersen.o Master Renewal by Andersen methodology, product, and current promotional offerings. Become a Signature Service expert QUALIFICATIONS: o 1+ years of Customer Service Experienceo High School Diploma or equivalent requiredo Valid Drivers License with a clean driving recordo Reliable transportation to navigate to and from work o Strong verbal communication skillso Goal-oriented and self-motivatedo Able to navigate through multiple platforms on tabletso Physically able to stand and walk 3 to 5 miles a day CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Were committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers expectations.By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, RbA).We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Company DescriptionThere’s no other home in the world exactly like yours, so you shouldn’t expect a one-size-fits-all solution when it comes to your new windows. Our hassle-free process was designed with homeowner satisfaction in mind. From design and sales through installation and service, your Renewal by Andersen team will be with you every step of the way—making it easy to know the project’s status and get answers to any questions you may have. Our window replacement process is broken down into four steps: • In-home consultation. Our design consultants listen to your needs and create a plan to improve energy efficiency and enhance your home’s beauty., • Measure and manufacture. Project Technicians ensure accuracy and answer any last-minute questions before sending in the order for your fully customized windows.

Job DescriptionJoin our growing team of Buffalo, NY Brand Ambassadors! Renewal by Andersen is the full-service replacement window division of Andersen Corporation. We are united by the common goal of making a difference in the lives of our homeowners and the communities we serve. We are looking for Brand Ambassadors in the Buffalo, NY area! Renewal by Andersen is looking for accomplished, driven, and collaborative candidates to help perfect our customer’s experience in upgrading their homes. Want to join our team? This position earns commission in addition to base pay. Your hourly rate will be $18/hr plus bonuses. The best part is that our team gets paid every week! On average, our employees make $23/hr. This team works Monday - Friday from 9am - 6pm. There are breaks throughout the day as well as a 1-hour lunch break. Base pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. PURPOSE:This position is responsible for engaging in generating highly qualified leads by engaging in door-to-door canvassing. While doing so it is the responsibility of the canvasser to record accurate data regarding the information of prospective customers, and the targeted market area. As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:• Medical/Dental/Vision/Life Insurance• Paid holidays plus PTO• 401(k) plan • Professional development• A culture that supports work-life balance• An environment where collaboration is key• Environmentally conscious business decisions• 10,000+ employees and career opportunities nationwide RESPONSIBILITIES: o Vigorously and diligently work to generate leads while engaging in door-to-door campaigning in assigned territory generating qualified sales opportunities as instructed by the Canvassing Program Managero Utilize Renewal by Andersen mapping program, and business applications, to accurately keep records on house-to-house information and data tracking.o Be courteous, neat, clean and in proper uniform with required municipality permitting at all timeso Attend company meetings as required.o Communicate with Canvassing Program Manager ideas that can improve effectiveness of the canvassing program policies of Renewal by Andersen.o Master Renewal by Andersen methodology, product, and current promotional offerings. Become a Signature Service expert QUALIFICATIONS: o 1+ years of Customer Service Experience o High School Diploma or equivalent requiredo Valid Drivers License with a clean driving recordo Reliable transportation to navigate to and from work o Strong verbal communication skillso Goal-oriented and self-motivatedo Able to navigate through multiple platforms on tabletso Physically able to stand and walk 3 to 5 miles a day CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations. By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: • Work-Life Balance with Set Scheduling (no overnight shifts), • Free Onsite Parking at All Locations, • Medical, Dental & Vision Plans, • Life Insurance, • 401(k) Retirement Plan, • Critical Illness, Accident, & Legal Plans, • Wellness Program, • Learning & Development Opportunities, • Paid Time Off & Paid Holidays Schedule: Monday, Wednesday, Thursday 8:00am - 4:30pm Locations: Amherst Responsibilities include: • Coordinates and participates in a variety of patient care activities in the examination of patients to include: vital signs, mini-mental assessments, assisting with diagnostic procedures, records data for medical record., • Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities., • Responds appropriately to patient inquiries, providing accurate and detailed information., • Responds appropriately to referring physician’s office inquiries, • Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel, • Works with patient and other office personnel to coordinate care, • Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures., • Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally, • Serves as a liaison to patient and other internal and external contacts, • Makes follow-up phone calls to patients as self, manager or provider directs, • Clerical duties in a time efficient manner as set forth by the office manager, • Escort and/or transport patients to treatment room and other clinic locations., • Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support, • Interacts calmly, respectfully and in a friendly manner with physicians and all other health care professionals in assurance of accurate medical record content for physicians’ review, • Reports errors or problems so that appropriate action may be taken for patient care, • Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients., • Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth., • Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks., • Performs other duties as assigned or requested. Compensation: • Most candidates will start within the first quartile of the pay range, • Rates are commensurate with experience EEO Statement Dent Neurologic Institute offers an inclusive work environment built on kindness and respect for all. Dent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws as the basis for an employment decision. All qualified individuals are encouraged to apply and will receive consideration. Monday, Wednesday, Thursday 8:00am - 4:30pm

Job Description Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: • Work-Life Balance with Set Scheduling (no overnight shifts), • Free Onsite Parking at All Locations, • Medical, Dental & Vision Plans, • Life Insurance, • 401(k) Retirement Plan, • Critical Illness, Accident, & Legal Plans, • Wellness Program, • Learning & Development Opportunities, • Paid Time Off & Paid Holidays Schedule: Monday - Friday, 7:15 am - 3:45 pm Locations: Wehrle, Williamsville Responsibilities include: • Coordinates and participates in a variety of patient care activities in the examination of patients to include: vital signs, mini-mental assessments, assisting with diagnostic procedures, records data for medical record., • Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities., • Responds appropriately to patient inquiries, providing accurate and detailed information., • Responds appropriately to referring physician’s office inquiries, • Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel, • Works with patient and other office personnel to coordinate care, • Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures., • Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally, • Serves as a liaison to patient and other internal and external contacts, • Makes follow-up phone calls to patients as self, manager or provider directs, • Clerical duties in a time efficient manner as set forth by the office manager, • Escort and/or transport patients to treatment room and other clinic locations., • Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support, • Interacts calmly, respectfully and in a friendly manner with physicians and all other health care professionals in assurance of accurate medical record content for physicians’ review, • Reports errors or problems so that appropriate action may be taken for patient care, • Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients., • Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth., • Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks., • Performs other duties as assigned or requested. Compensation: • Most candidates will start within the first quartile of the pay range, • Rates are commensurate with experience EEO Statement: DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. Mon-Fri 7:15am - 3:45pm 40 hours/week

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children’s Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Coordinate all services for assigned children’s caseload dependent on assessment of needs (High, Medium, or Low)., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II)., • Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate., • Promote client rights and access to social service, social security, mental health, and other support services., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually., • Conduct regular case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Complete the monthly Children’s Billing Questionnaire for each client on their assigned caseload by the last business day of each month., • Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services., • Work directly with clients, family/caregivers, and discharge planners to assist in transition planning., • Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Work collaboratively with schools and other educational providers to ensure client’s needs are met., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program., • Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists., • Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor’s Degree in relevant discipline required; social work or other behavioral related area preferred., • Experience in care coordination/ care management highly preferable., • Familiarity with electronic health record management system a plus., • Familiarity with community linkage resources helpful., • Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources., • Willingness to work within the community, complete home visits and directly transport clients., • Ability to occasionally work outside normal work hours to meet client / outreach needs., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.