Small Animal Rehabilitation Client Service Representative
10 days ago
San Diego
Job Description Essential Job Duties include, but not limited to: • Be an essential and responsible member of our patient care team and work closely with all other team members, • Always exercise professional, patient, respectful communication, • Be able to accurately describe and discuss the treatments offered at our clinic to current and potential clients including but not limited to underwater treadmill, laser, shockwave, massage, physical therapy / fitness, chiropractic, weight loss, and more, • Have an organized and thorough approach to patient information gathering from clients and referring veterinarians, • Work closely with clinic manager to refine operation efficiency, • Manage the daily flow / pace of the incoming and outgoing patients, • Be available at front desk for client assistance at all times, • Skilled multi-tasking for check-in process, check-out process, scheduling / rescheduling appointments, confirming appointments, sending and receiving patient records and documents, managing phone calls and voicemails, ensuring all payments are received for services, • Working with electronic medical record software, computer and phones, • Maintain clinic cleanliness and organization in accordance with hospital protocols, • Maintain detailed and accurate patient record keeping, • Assist with exceptional client education and communication in accordance with hospital protocols, • Ability to use electronic medical record systems efficiently and accurately - EzyVet Software preferred, • Perform all other duties as assigned, • Ability to assist all team members as needed, including veterinarians, technicians, practice manager, and other client service representatives, • Ability to work both independently and as an essential part of a team, • Ability to work with, safely restrain, and lift companion animals of all sizes, • Ability to correctly assess patient body language and adjust handling protocol to reduce patient stress and increase compliance, • Ability to communicate respectfully, patiently, and accurately with clients and other staff members, • Ability to accurately communicate policies to clients and consistently enforce them, • Ability to sit, stand, walk, jog, stoop, bend, twist, kneel, and/or crouch for long periods of time, • Be regular in attendance and timeliness Requirements: • Have at least 2 years of fast-paced veterinary customer service experience, • Have a personal interest and/or experience with integrative medicine, • Know how to pronounce common veterinary terms and give basic descriptions of the treatments offered at our clinic, • Job Type: Full-time or Part-time, • Schedule: Monday through Friday, 8 hour shift; no nights, no weekends; subject to change, • Work location: in person, • Pay: Negotiable $20.00 - $22.00 per hour based on experience kyIg1NgJSO