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Job DescriptionBenefits: • 401(k), • Dental insurance, • Employee discounts, • Free food & snacks, • Opportunity for advancement Key Responsibilities • Answer and manage incoming calls, emails, and online reservation requests promptly and professionally., • Accurately record reservations in the restaurants booking system, ensuring guest details and preferences are properly noted., • Confirm, modify, and cancel reservations as needed, following restaurant policies., • Communicate effectively with hosts/hostesses and management to optimize table seating and flow of service., • Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy and revenue., • Handle special requests (celebrations, dietary restrictions, large parties) and relay information to service teams., • Provide guests with accurate information about menus, hours, policies, promotions, and events., • Anticipate and resolve guest concerns or scheduling conflicts with professionalism., • Support the front-of-house team during peak hours as needed. Qualifications • Prior experience in a restaurant, hospitality, or customer service role preferred., • Strong communication and interpersonal skills with a warm, welcoming phone manner., • Excellent organizational skills with the ability to multitask in a busy environment., • Familiarity with restaurant reservation software (e.g., OpenTable, Resy, SevenRooms) is a plus., • Professional appearance and demeanor., • Flexible schedule, including evenings, weekends, and holidays. Physical Requirements • Ability to remain seated and manage phones/computers for extended periods., • Occasional light lifting (up to 20 lbs).

Job Description About the Role Mercor is seeking experienced customer services representatives to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. Key Responsibilities * You’ll be asked to create deliverables regarding common requests within your professional domain * You’ll be asked to review peer developed deliverables to improve AI research Ideal Qualifications * 4+ years professional experience in your respective field * Excellent written communication with strong grammar and spelling skills More About the Opportunity * Fully remote and asynchronous — complete work on your own schedule * Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours * Project start date: immediately, lasting for around 3-4 weeks Compensation & Contract Terms * Independent contractor engagement through Mercor * Hourly compensation, paid weekly via Stripe Connect * Payments based on services rendered; contractors maintain full control over their work schedule and methods About Mercor * Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations * Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey * Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. Earn $200 by referring Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. Learn more We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. Earn $125 by referring Share the referral link below, and earn $125 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. Learn more

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionAs a Customer Service Representative at Lever, you will provide the highest level of service to every customer through every interaction. You will be the eyes and ears for Lever and serve as the voice of our customers internally. Help us keep pace with our fast-growing list of customers including Eventbrite, Quora, Change.org, Shopify, and Netflix.aring;Ê We‰Ûªre looking for someone who is highly-motivated and relentless in helping customers as quickly and efficiently as possible. You‰Ûªre also passionate about people as much as you are about getting your work done. You are extremely aring;Êcomfortable with written and verbal communication with customers. And you‰Ûªre aring;Êincredibly organized, handling multiple responsibilities at the same time.aring;Ê While you‰Ûªll have a solid foundation in customer service, at Lever you will learn to understand our customers‰Ûª unique needs and recruiting processes, and provide the solutions that are the best for them. You‰Ûªll be joining a fast-growing startup, and you‰Ûªll learn how to navigate our internal systems, see how a scaling company grows, and be a part of the next chapter of Lever.aring;Ê Our perfect team member is highly motivated to work closely with customers to ensure complete satisfaction. You are smart, independent, self-motivated, empathetic, and passionate about supporting our customers. It's critical that you have a mindset for using aring;Êtechnology and can quickly learn how to use new tools (most importantly Lever).aring;Ê Past experience in technical customer service (email, phone, chat or live) is definitely a plus. Please note, this role is on-site and located in San Francisco, California.WITHIN 1 MONTH, YOU'LL: * • Learn about Lever and about the recruiting space, gaining an understanding of our product and our customers. Become comfortable with the product and learn the ins and outs of how recruiting teams use Lever, • Shadow three Implementation Specialists, gaining an understanding of the setup and training that customers receive during implementation; demonstrating understanding through mock walkthrough of an implementation with an IS, • Complete training with our IT Team and our Customer Service Associate to learn how to access and use all internal tools, including Google Apps, Slack, Zendesk, Intercom, Salesforce, Lever Admin, Chrome Console; reverse-shadow in each tool., • Complete all scheduled trainings with Customer Success Managers and Account Managers to learn how each of the features of the product work, including basic features, all add-on features and third party integrations; receive certification from each training leader, • Working with our Customer Service Associate and Manager of Customer Service and Support, learn to triage incoming customer inquiries, and the process to escalate as appropriate to internal teams; solve your first ticket

Job DescriptionAbout Multiply LabsMultiply Labs is a cutting-edge startup based in San Francisco, California, supported by top-tier tech and life science investors such as Casdin Capital, Lux Capital, and Y Combinator. Our mission is to build the best robots in the world, and use them to make the most advanced life-saving therapies accessible to all. We are revolutionizing the manufacturing of cell therapies by developing advanced robotic systems designed to automate and scale the production of these life-saving treatments. Our robots empower biopharma companies to produce cell therapies at scale without significantly changing their existing processes, reducing regulatory barriers and risks. While traditional approaches are time-consuming and lead to extremely high costs for patients (typically $1M+ per patient), using robotics can make these transformative treatments more accessible and affordable to patients in need. To learn more and to view a video of our robots in action, visit us at and follow us on LinkedIn. Position Overview We are seeking an innovative, highly motivated Senior Strategic Account Manager to own and expand relationships with our flagship cell therapy customers. In this role, you will serve as the primary commercial and operational partner for our pharma and biotech accounts—driving customer success, managing complex stakeholders, and aligning Multiply Labs’ roadmap with the evolving needs of GMP manufacturing environments. This role blends strategic account partnership with hands-on customer success, working closely with Product, Engineering, Quality, and Supply Chain to deliver exceptional value to our customers.Responsibilities: Relationship Management • Own the end-to-end commercial relationship for assigned pharma and biotech accounts, serving as the primary point of contact and trusted advisor., • Develop and execute strategic account plans, identifying customer goals, risks, expansion opportunities, and long-range partnership pathways., • Manage key stakeholders across technical, operational, and executive functions at customer organizations., • Lead expansion initiatives—from increased footprint to new product features to scaled consumables usage—by identifying customer signals and presenting clear value cases., • Partner with Multiply Labs leadership (CEO, Product, Supply Chain, and Finance) to shape pricing, renewal structures, and contract terms aligned with customer needs and internal strategy., • Track account health, usage patterns, customer commitments, and revenue forecasts with precision.Responsibilities: Product Partnership & Development, • Translate customer workflows and functional needs into clear product requirements., • Partner with Product Management and Engineering to shape features and product roadmap priorities., • Participate in product design reviews, feasibility discussions, and prioritization sessions., • Coordinate customer pilots, validations, and early testing cycles for new capabilities., • Identify unmet needs and lead structured Voice of Customer sessions to drive roadmap shifts.Responsibilities: Cross-Functional Alignment, • Act as the customer’s voice internally, synthesizing and sharing feedback across all teams., • Partner with Quality, Regulatory, and Supply Chain to ensure alignment on GxP expectations, audits, compliance topics, and risk mitigation.Responsibilities: Customer Success & Operational Excellence, • Own the operational relationship post-sale to ensure customers realize the full value of Multiply Labs’ platform., • Lead customer onboarding, ensuring readiness across installation, training, qualification, and workflow integration., • Manage launch execution, from planning to coordination with Engineering, Supply Chain, and Service for a seamless deployment., • Deliver customer training (in partnership with Field Engineers) and ensure customer teams are confident and self-sufficient., • Serve as the first line of escalation for customer needs, triaging issues and ensuring timely internal responses., • Monitor performance, adoption, and system usage; proactively identify areas to increase value and reduce friction.Qualifications, • Bachelor's degree in Biology, Engineering, or a related field, • 6+ years in Strategic Account Management, Customer Success, Product Management, or Program Management within biotech, pharma, cell therapy, CDMO, or life sciences tools, • Strong working knowledge of GMP/GxP and regulatory expectations for manufacturing and QC systems., • Experience bringing a product to market, • Proficiency with project management tools such as MS Project, SmartSheet, and JIRA, • Demonstrated success owning enterprise customer relationships and growing revenue in complex technical environments., • Experience interfacing with technical and scientific stakeholders (Manufacturing, Process Development, Automation, Quality, Regulatory)., • Ability to translate customer needs into actionable requirements for Product, Engineering, and leadership., • Excellent communication, stakeholder management, and executive-level presentation skills., • Comfortable operating in a fast-paced, early-stage environment with evolving processes and ambiguous constraints.Additional Preferred Qualifications, • Experience with cell therapy, cell processing automation, bioprocessing equipment, or robotics-based platforms., • Prior experience supporting system installs, validations, or launches in regulated biomanufacturing settings.Travel, • While our headquarters is located in San Francisco, CA, this position will require up to 10-25% domestic and international travel. Benefits, • 401K with 4% company match, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Partial Health Insurance for Child Dependents, • HSA or FSA, • Twice weekly catered lunch (for team members in SF office), • Pre-tax Commuter Benefit, • 10 Paid Holidays, • Flexible PTO ClosingWe take pride in cultivating an environment that fosters collaboration, open communication, and authenticity. We are an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are diverse in background and singular in mission.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description What began in 2017 as an idea on the back of a napkin has quickly become an award-winning, fastest-growing communications firm working with some big-name consumer and B2B technology brands. At SourceCode, we’re focused on bringing brains and hustle, humanity and technology, creativity and business intelligence back to public relations. Account Managers team must have a good understanding of communications and client service, and experience with clients using emerging technologies to better understand and deliver seamless customer experiences (i.e. advertising, marketing, and retail technology). AMs are the day-to-day account leaders, overseeing more junior team members and ensuring all program KPIs are met. Having a number of years experience in PR and comms, the Account Manager will bring an aptitude for working with media to co-create strategic, creative stories with junior team members. SourceCode employees at this level are responsible for providing senior counsel to our clients, leading long-term strategy, and creative campaign ideation and execution. Salary Range $85,000 - $98,000 What You'll Do: • Demonstrate a strong ability to identify relevant media opportunities and utilize analytics to tell a digestible story that differentiates clients within top-tier business and trade media, • Build and implement media and influencer engagement strategies, including the development of news campaigns, timely pitches and/or content, and manage next steps all the way through secured coverage, • Quickly establish a rapport with client contacts, gaining their trust as a go-to for strategic council; guide and lead client calls and meetings; troubleshoot client problems as they arise, seeking senior management input when appropriate, • Take the lead on the development of written communication, such as press releases, pitches, client emails, and byline articles, • Work with senior teams to ensure campaigns and projects are delivered to scope, budget,and team resourcing goals, • Take an active role in the pursuit of new business opportunities, • 6-8 years of professional PR Account Management experience, including managing and mentoring junior PR professionals to ensure their career success, • A proven track record of translating complex technologies into media-friendly narratives to create, oversee and drive media strategies to meet KPIs, • Clear examples of secured Tier-1 media coverage in national business media, trade/verticalized media (retail, marketing, advertising) and general business media, • Proficiency in organizing your own workload against priority and importance for the good of the team and helping other team members to do the same; managing up when there are conflicting priorities and deadlines, • Strong writing and editing skills and the ability to extract insights from large amounts of information; comfort with developing presentations and presenting your ideas to clients and the agency, • Robust benefits program, • Unlimited vacation with PTO minimums, • 401k with company match, • Monthly mental health stipend, 2 ‘NOPE’ days/year, and quarterly wellness challenges, • Profit-sharing program, • Workplace flexibility, • Professional learning and development allotment, • 6-month paid parental leave, • Transit benefits, • Paid volunteer and professional development days

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJob Title: Commercial Lines Account ManagerSalary Range: $60,000 - $85,000Location: San Francisco | Hybrid About Our Agency: We are an independent insurance agency committed to providing outstanding service to our clients. We are currently seeking an experienced Commercial Lines Account Manager with a strong background in servicing a diverse range of commercial accounts. This role is pivotal in maintaining and growing our client relationships through expert management and consultation. Key Responsibilities: • Expertise in Diverse Accounts: Bring a working knowledge of Property and Casualty accounts across various industries including Construction, Manufacturing, Retail, and Restaurants., • Client Consultation & Support: Respond to client inquiries regarding policy and coverage, ensuring accurate and timely advice., • Policy Management: Skillfully market and quote new business and account renewals, striving for optimal coverage and cost efficiency for clients., • Carrier Relations: Liaise with multiple carrier underwriters, leveraging these relationships to benefit client accounts., • Renewal Management: Oversee account renewals, compiling and managing necessary information effectively. Qualifications:, • Experience: 3-5 years (or more) in the insurance industry, specifically in servicing commercial accounts., • Licensing: Must possess a current Property and Casualty license., • Software Proficiency: Experience with Applied (TAM or EPIC) or AMS360 is preferred., • Industry Knowledge: A solid understanding of the Insurance and/or Brokerage business., • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Communication: Strong verbal and written communication skills. What We Offer:, • A collaborative and supportive work environment., • Opportunities for professional growth and development., • A competitive salary reflecting experience and qualifications. Confidentiality Promise: All inquiries and applications will be handled with the utmost confidentiality.

Job Description About Ceribell Ceribell is a medical technology company focused on transforming the diagnosis and management of patients with serious neurological conditions. The Ceribell System is a novel, point-of-care electroencephalography ("EEG") platform specifically designed to address the unmet needs of patients in the acute care setting, and is being used in hundreds of community hospitals, large academic facilities and major IDN's across the country. Our entire team is driven by a shared commitment to transforming the landscape of critical care through our rapid seizure detection technology, come join the movement! Position Overview The Clinical Account Manager (CAM) is responsible for launching new hospitals and organic growth of install base of hospitals. The AM will also be responsible for providing on-going medical education to physicians and clinical staff using clinical information as the foundation for growth. This Clinical Account Manager must be based within region, please no remote applicants. This role requires 60% / 3 days a week travel. What You'll Do Driving New and Organic Growth • Expand use of Ceribell to additional acute or critical care centers within existing customer base., • Work with the local Territory Manager to launch Ceribell at new customer sites., • Drive new product and technology introductions for existing customers., • Build advocacy and champions within facilities. Use hospital data to validate and build interest., • Develop a qualified lead funnel within existing install base. Regular activities consist of formal presentations, peer to peer education, new physician training, and driving physician education., • Responsible for upgrades and departmental expansion in existing install base., • Educate and train physicians, hospital personnel and/or office staff on the merits and proper clinical usage of company products. Become a clinical expert in use cases of Ceribell and relevant patient populations., • Troubleshoot workflow solutions for departments as need arises, • Partner with clinicians to identify and establish protocols for patients at risk of seizure., • Submit all required reports and training documentation on a timely basis, • Use Salesfoce.com to manage administrative task, • Ensure compliance with applicable laws, regulations, and Ceribell policies, • Works cross-functionally to ensure successful deployment of Ceribell products at customer locations., • 3-5 years of recent critical care sales experience OR 5 years of medical device or pharma sales experience OR RN's with industry experience in supporting sales teams., • Excellent Communicator, Relationship Builder, Creative & Effective Problem Solver, highly organized and ability to prioritize strategically., • Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes., • Confidence and expertise required to effectively challenge the status quo and influence meaningful change through consensus building, • Driven & Coachable: innate desire to succeed; willing to seek out coaching, accept feedback and apply new skills supports measurable change, • Grit, high integrity, • Bonus points: start-up experience or experience working with disruptive technology, med device experience, neuro ICU clinical experience, sales experience. #LI-EK1 Compensation: $100,000 Base, $180,000 On-Target Earnings (OTE) Compensation Range$100,000—$180,000 USD A candidate's final salary offer will be based on their skills, education, work location and experience, and thus it may differ from the posted range. Compensation may also include bonuses consistent with Ceribell's corporate compensation plan. Note, the above description is not all-encompassing and Ceribell reserves the right to change or modify job duties and assignments at any time. In addition to your base compensation, Ceribell offers eligible employees the following: • Performance-based incentive compensation (varies by role), • Equity opportunities, • 100% Employer paid Health Benefits for Employees, • 50% - 70% Employer paid Health, Dental & Vision for dependents (depending on plan selection), • 100% paid Life and Long-Term Disability Insurance, • 401(k) with a generous company match, • Employee Stock Purchase Plan (ESPP) with a discount, • Monthly cell phone stipend, • Flexible paid time off, • 11 Paid Holidays + 5 Company Wellness Days, • Excellent parental leave policy, • Fantastic culture with tremendous career advancement opportunities Equal Opportunity Employer Ceribell is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status or any other characteristic protected by law. Any applicant with a disability who requires an accommodation during the application process should contact to request reasonable accommodation. Privacy Statement For information on how Ceribell processes personal data of job applicants, please review our Privacy Policy. Compliance Disclaimer If you believe this job posting is non-compliant, please submit a report to . Please note that we will not respond to inquiries unrelated to job posting compliance.

Job Description Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment. At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media. We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win. The Role: The Sr. Strategic Accounts Manager is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia's portfolio of enterprise brand clients. The Strategic Accounts Manager effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. The role provides oversight and approval of the development of higher arching media/influencer objectives and strategies, as well as the related ideation to support such goals. Ensuring that proper tools and processes are effectively applied to planning and buying activities, with the goal of optimizing deliverables and providing a solid rationale to recommendations. This position will be responsible for select client accounts, managing the relationship between Media Agency, Creative Agency and Brand. The primary goal for this role is to provide excellent customer experiences and repeat business. You will lead and provide oversight for internal teams working on your programs. The role acts as the steward for both Linqia and the client, establishing transparency and clear communication from pre-IO to launch. The Sr. Strategic Accounts Manager reports into Linqia's Director of Strategic Accounts. What You'll Do: • Manage the oversight of a client's campaign with superior customer service while maximizing business opportunities, growth, and efficiency, • Responsible for meeting business KPI's and development within signed IO's, • Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships., • Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment, • Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge, • Work with internal partners to gauge campaign performance and KPI's to determine the extent to which the original objectives and strategies were met, • Proactively keep abreast of industry trends and share knowledge with the team, • Work closely with internal partners to optimize any revenue opportunities with particular clientsQualifications:, • 7+ years of client management and media (or influencer) experience within agencies, • Driven by delighting customers, customer satisfaction drives your work, • Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms, • Entrepreneurial, self-motivator who isn't afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals, • Proven track record of client and team success, • Experience and comfort with high-level client communications, • Bachelor's degree, MBA is preferred This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

Job DescriptionSummaryQuartzy is seeking a Field Account Manager (E-commerce Growth, Bay Area) to drive sales across existing software customers. Your mission is to increase order volume, expand into new product categories, and grow Quartzy’s share of wallet.This is a farming/expansion role: you’ll analyze account data, identify growth opportunities, and proactively meet with labs across Bay Area biotech hubs to influence scientists and procurement teams to buy more through Quartzy.This role is based in the Bay Area and requires regular in-person meetings across biotech hubs (South SF, Mission Bay, Palo Alto, Emeryville, etc.). About YouYou’re a proactive and data-driven sales professional who thrives in the field. You enjoy meeting customers face-to-face, understanding their purchasing workflows, and showing them how Quartzy makes their lives easier. You know how to spot opportunities from data and translate them into conversations that drive adoption and revenue. If you’re looking for an opportunity where you can make a direct impact, be part of a high-energy team, and help drive growth in the life sciences industry, this is the role for you. Why Quartzy Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customers range from wine makers, to food/ag companies, to companies working on COVID testing and therapies. We are humbled every day to serve them. What You'll Do • Territory Expansion: Meet with existing Quartzy customers at their labs in the Bay Area to grow e-commerce adoption., • Account Mining: Use Salesforce/Looker data to identify expansion opportunities., • Consultative Outreach: Build trust with scientists, lab managers, and finance teams and position Quartzy as the best, most cost-effective choice., • Cross-Sell & Upsell: Introduce labs to new product categories and promotions., • Collaboration:, • Partner with marketing and CS on software adoption campaigns., • Work with Pricing team to set prices based on insights gained from engaging with customers., • 3+ years of life-sciences sales experience (field preferred)., • Proven track record of meeting/overachieving revenue expansion quotas., • Strong communicator, comfortable managing a high volume of accounts in-person and virtually., • CRM and pipeline discipline (Salesforce or equivalent)., • Based in the San Francisco Bay Area with ability to visit local prospects on a frequent basisWhat We Offer, • Meaningful Work - Directly enable scientific discovery across biotech, pharma, and academia., • Remote-First Flexibility - Work from almost anywhere with autonomy and accountability., • Profitable & Growing - A stable, scaling business with clear long-term opportunity., • Support & Benefits - Competitive benefits and flexible time off to recharge., • Transparency & Trust - Weekly all company stand ups, monthly town halls, and anytime access to co-founders.

Job DescriptionFall Into a New Career with Knighted! 🍂 Bring your passion! We'll teach the skills. We're hiring Gaming Associates at Knighted, and we're looking for people who are great with numbers and thrive in a fast-paced, exciting environment. This isn't just a job, it's an opportunity to build real-world skills and start a long-term career with a company that invests in its people. If you're a night owl looking for a full-time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit. As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff. Location: San Bruno, CA Pay Rate: $23 - $25 per hour (Additional $2/hour for late-night shifts) Shifts: 4 days, 10 hours (Full-Time only, but be ready to work late hours. Weekend availability required.) Training Schedule: M - F, 12 pm - 8 pm Qualifications • Must be 21 years of age or older, • Authorization to work in the U.S., • Proficient in mental math (addition, subtraction, multiplication, and division), • Open availability for the casino's 24/7 hours of operation, • Ability to pass a lifetime background check, credit check, and drug screen for state licensurePhysical Requirements, • Able to sit or stand at a gaming table for 3 to 4 hours at a time, • Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping), • Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location), • Able to see, speak, and hear clearly during gameplay, • Has necessary vision capabilities: close, distance, color, peripheral, and depth perception, • Comfortable with direct communication and giving corrections when needed, • Able to stay focused and manage stress effectively in fast-paced, high-pressure environmentsWhy Join Knighted?, • Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job. You'll also have the chance to connect with our corporate team and start building your network from day one!, • Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development., • Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off., • Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth., • Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino!, • Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required! Initial Interview - 30 Minutes * Final Interview - 30-45 Minutes * Orientation - 3-4 Hours Want to see the Gaming Associate role in action? Click here to watch a video and learn more! Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application. Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Account Manager — Drayage & Supply Chain | Cargomatic Locations: Seattle (WA), San Francisco (CA), Los Angeles (CA), Phoenix (AZ) Employment Type: Full-Time | On-Site | Experienced This is not a remote position. Relocation assistance is not offered. About Cargomatic Cargomatic connects shippers and carriers in real time through our digital freight marketplace, making port, drayage, and regional logistics more efficient, transparent, and sustainable. We're transforming how freight moves across America's busiest logistics corridors, and we're looking for experienced Account Managers to help us grow capacity and strengthen partnerships in key markets. Role Overview As an Account Manager at Cargomatic, you will manage and grow relationships with existing customer accounts, ensuring high satisfaction, retention, and profitable expansion. You will collaborate closely with operations, product, sales, and finance teams to deliver solutions that optimize freight execution and drive measurable results. This role is ideal for someone who is commercially minded, customer-focused, and experienced in logistics or drayage. Account Managers are expected to work on-site daily at one of our regional offices to stay closely connected with our customers and operations teams. Key Responsibilities • Manage a portfolio of customer accounts to drive retention, renewal, and expansion., • Identify opportunities for upselling or cross-selling new services or lanes., • Partner with internal teams to ensure operational excellence and timely issue resolution., • Track account performance metrics including customer satisfaction (CSAT), renewal rates, and gross margin improvement., • Present account insights and business reviews to customers and internal leadership., • 5+ years of experience in logistics, supply chain, or drayage account management., • Proven success managing and expanding enterprise or port-based logistics accounts., • Strong relationship-building and negotiation skills., • Analytical mindset with the ability to interpret data and identify growth trends. Cargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package. Expected salary ranges by location are: • Seattle, WA: Base salary between $90,000 and $110,000, plus a performance-based incentive opportunity., • San Francisco, CA: Base salary between $100,000 and $125,000, plus a performance-based incentive opportunity., • Los Angeles, CA: Base salary between $90,000 and $115,000, plus a performance-based incentive opportunity., • 401(k) with company contribution, • Flexible Paid Time Off (PTO), • Comprehensive Health, Medical, and Dental coverage, • Opportunities for professional development and career advancement

Job Description Our client, a fast-growing software development startup, is seeking a Customer Success Manager to drive retention, upsells, and expansion within their existing customer base. This person will play a key role in maximizing customer value and leading the post-sale revenue engine across a multi-product SaaS platform. This is an on-site role in either the SF Bay Area or NYC. What You'll Do * Join a high-performing Customer Success team focused on expansion across the full product suite. * Build the systems, processes, and playbooks needed to identify, prioritize, and capture expansion opportunities. * Own and optimize the entire customer lifecycle including onboarding, QBRs, renewals, and growth strategies. * Use data to drive insights: track product adoption, churn indicators, health scores, and expansion potential; communicate findings to leadership. * Collaborate with Sales, Product, and Implementation teams to accelerate cross-sell and upsell momentum. * Develop strong relationships with strategic customers and advocate for their needs internally. What Were Looking For * 2 to 5 years of experience in Customer Success or Account Management within B2B SaaS. * Proven success driving retention and expansion, ideally achieving 105%+ NRR. * Experience building or scaling CS processes at high-growth startups (Series AC). * Strong command of customer metricscohort analysis, health scoring, renewal forecasting, and product-usage insights. * Builder mentality: thrives in early-stage, fast-moving environments with evolving structure. * Excellent communicator with executive presence and a strong bias for action. * Experience working with multi-product SaaS organizations. * On-site role in the SF Bay Area or NYC; high ownership and accountability expected.

Job DescriptionSalary: $75,000 - $95,000 Title: Intake Specialist Reports to: Director, Asset Building Programs Pay Range: $75,000 - $95,000 Location: San Francisco, CA. This is a hybrid position, and candidates must be able to work at least four days per week in our San Francisco office. Apply here: JOIN OUR MEDA TEAM Mission Economic Development Agency (MEDA) is a non-profit organization dedicated to promoting economic development and job creation in San Francisco's Mission District. Founded in 1973, MEDA has a long history of serving the community by providing access to capital, technical assistance, and training programs for entrepreneurs and small businesses. We also partner with individuals and families to build lasting prosperity through housing stabilization, small business support, workforce development, financial coaching, and education support. Rooted in San Franciscos Mission District, weve seen how economic opportunity transforms livesand were expanding that impact to communities nationwide. YOUR CAREER OPPORTUNITY In 2022, MEDA launched the Housing Stabilization & Eviction Defense (HSED) program to provide culturally competent, bilingual legal services that prevent displacement and promote housing stability. As part of our effort to strengthen client access and streamline services, MEDA is seeking an Intake Specialist to join our HSED team. This new position is a key front-line role responsible for improving how MEDA connects with community members and triages them to the right programs and services. Working alongside Promotoras at MEDAs Front Desk, the Intake Specialist will ensure that every existing and potential client walking into MEDA receives a comprehensive and consistent intake experience to then efficiently refer inquiries to HSED counsel and other MEDA-relevant personnel. The Specialist will help identify client needs, determine eligibility for MEDA support services, support Promotoras in conducting thorough screenings, and ensure that data is accurately collected and recorded in MEDAs systems. The ideal candidate is bilingual in English and Spanish, deeply familiar with San Franciscos housing and social service landscape, and passionate about helping families access critical resources to remain stable and thrive in their community. DUTIES & RESPONSIBILITIES • Conduct and oversee initial client intake interviews to determine service eligibility across MEDA programs, with a focus on legal services for housing stabilization and eviction prevention., • Optimize, formalize, and manage the client intake and flow processes across programs to ensure effective data collection & quality, consistent client experience, and reporting efficiency., • Support Promotoras by modeling best practices for client screening and ensuring consistent use of intake protocols and scripts., • Systematically refer clients to appropriate internal programs (e.g., workforce, financial capability, housing counseling) or external partners when client needs fall outside MEDAs scope., • Maintain a welcoming, client-centered front desk environment that upholds MEDAs values of respect, inclusion, and empowerment., • Monitor preliminary data quality, ensuring that clients complete their own intake surveys whenever possible and ensure accurate and consistent entry of intake data into Salesforce and other client management systems., • Collect, review, and analyze intake trends to help identify common eviction risk factors and service needs., • Collaborate with program managers to strengthen data integrity and support grant implementation, reporting, and evaluation efforts., • Work closely with the HSED legal team to prioritize clients facing imminent displacement and coordinate follow-up appointments., • Collaborate with Promotoras and program teams to improve communication and service alignment., • Participate in team debriefs and client case reviews to identify emerging needs and improve intake operations., • Support the development and ongoing refinement of intake tools, scripts, and training materials for Promotoras and Coaches., • Contribute to MEDAs organizational learning by sharing insights from client interactions that can inform program design and outreach strategies., • Collaborate with other Mission District organizations to strengthen referral pathways and ensure coordinated client support., • Help promote awareness of MEDAs programs through brochures, outreach events, and other client-facing materials. YOUR KEYS TO SUCCESS To perform successfully in this role, you will need to leverage these key qualifications: • Bilingual in Spanish and English (verbal and written)., • Experience in client intake, case management, or direct service work in a community-based organization., • Basic understanding of residential tenant-landlord law, eviction process, and social service navigation in San Francisco., • Demonstrated ability to communicate empathetically with diverse populations and maintain confidentiality., • Excellent organizational skills, attention to detail, and comfort working in a fast-paced, client-facing environment., • Proficiency in Salesforce or other CRM platforms., • Commitment to MEDAs mission of advancing socioeconomic equity for low-income, underserved communities., • High degree of independence, initiative, responsibility, and accountability, • Demonstrated commitment to advancing economic equity and housing stability for Latino and immigrant communities. YOUR MEDA EXPERIENCE Do meaningful work in an innovative workplace while being challenged for your professional growth. Joining MEDA means having meaningful experiences that develop achievers from across the Mission neighborhood and from within our organization. We find meaning and fulfillment in our work as we see our community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working. We offer a market-leading benefits program that reflects MEDA's values and mission. We invest in people's lives and support our own people's health and financial well-being. Our core benefits include: • Comprehensive medical, vision, and dental insurance for employees and their dependents 100 percent covered by MEDA, • 401(k) plan for employees, • Generous paid time off - with a minimum of 20 days for new employees, • Employee Assistance Program that offers free financial or legal counseling to employees or their families, • Other forms of voluntary benefits Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.