Customer Service/Branch Support
11 days ago
Albert Lea
Job Description POSITION OVERVIEW As the first point of contact for nearly every interaction, customer service specialists are the smiling face and helpful hands of our business. In addition to traditional teller responsibilities, the Customer Service Specialist, Branch Support plays a vital role in ensuring smooth operations across all locations and functions. This position requires flexibility and adaptability, helping maintain exceptional service standards and operational efficiency. ACCOUNTABILITIES Teller Transactions: 40% • Process customer deposits, withdrawals, transfers, and loan payments., • Assist customers with online banking, mobile banking, and related services., • Provide retail banking services such as opening new accounts, debit cards, certificates of deposit (CDs), money orders, wire transfers, and safe deposit boxes., • Understand and comply with applicable laws, regulations, and compliance policies, including the Bank Secrecy Act, consumer privacy/protection laws, and funds availability policies., • Demonstrate a high level of professionalism and engaged customer service to foster a welcoming and positive experience for customers and coworkers., • Possess comprehensive knowledge of all bank products and services., • Recognize customer needs and identify opportunities to meet or exceed expectations., • Champion the customer experience by supporting staff across all branches., • Make referrals for loans or other banking products and assist customers with their applications., • Support the bank’s involvement in community events and goodwill initiatives. COMPETENCIES Adaptability: Willingness to learn and support other areas of the bank; ability to adjust quickly and remain composed in stressful situations. Attention to Detail: Works carefully and diligently to ensure accuracy in every transaction, detect errors, and follow through on corrections promptly. Change & Optimization: Embrace change as an opportunity. Support change initiatives to promote adoption and build the team’s and business’s core capabilities. Communication: Seek first to understand. Approach others directly, ask questions, and listen carefully before responding. Continuous Learning: Absorb and embrace knowledge, details, and business processes to keep relevant skills in an ever-changing workplace. Customer Focus: Take action to meet the needs of customers, co-workers, and the community. Build trust and loyalty through strong relationships and demonstrated competence. Initiative, Knowledge & Recall: Quickly recall requirements and procedures to make effective decisions while proactively leading in your areas of expertise. Partnership: Foster growth and progress in our communities through engagement with our friends and neighbors. Professionalism: Uphold rigorous standards of integrity and confidentiality, recognizing the impact of our actions (both inside and outside of the workplace) on our reputation. Project warmth and competence to internal and external customers. EDUCATION AND SPECIAL REQUIREMENTS • High school diploma or equivalent preferred., • 1–2 years of customer-facing experience in a public or professional setting, or a combination of student employment, academic or community experiences demonstrating strong interpersonal skills and increasing responsibility., • Proficiency with typical office technologies, including mobile computing, office equipment, and productivity software., • Ability to count and handle cash accurately and securely in a fast-paced environment., • Frequent transitions from sitting to standing to walking indoors., • Finger and hand strength and dexterity to handle cash and coin, as well as a keyboard and mouse., • Visible acuity to read office machines, money, and money instruments. REPORT TO WORK EXPECTATIONS The home location for this position is the Produce State Bank William St. office, though flexibility should be expected. Work schedules are set to ensure proper staffing for opening, operating, and closing each branch during the following hours: Monday-Friday: 8:00 AM to 4:00 PM (Glenville & Hollandale) Monday-Thursday: 8:00 AM to 4:30 PM (Bridge & William) Friday: 8:00 AM to 5:30 PM (Bridge & William) Saturday: 8:00 AM to Noon (William only) PAY & BENEFITS • Competitive pay and bonuses based on association peer pay studies., • Group health, life, and disability insurance., • Best-in-class retirement benefits, including employer-paid profit sharing and optional salary deferrals for 401(k) and Roth 401(k)., • Up to 11 paid holidays annually., • Generous paid vacation, MN Earned Safe & Sick Time, and Paid Family Medical Leave policies.Company DescriptionWe’re family-owned and operated for a century and we are proud to be among the few state-chartered community banks in Freeborn County, Minnesota. Operating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our 20+ employees manage approximately $110 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our hometowns thrive.We’re family-owned and operated for a century and we are proud to be among the few state-chartered community banks in Freeborn County, Minnesota. Operating four offices in the communities of Hollandale, Glenville, and Albert Lea, MN our 20+ employees manage approximately $110 million in assets and a stable base of loyal, long-term depositors. We help individuals, families, and our hometowns thrive.