Front Desk Sales & Customer Service
8 days ago
Pittsburgh
Job DescriptionCommunity Specialist (Front Desk Sales & Customer Service) – MindFuel Method Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do. Overview As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community. You don’t just work the desk — you circulate: greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly. If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good — we’d love to meet you. What You’ll Do • Welcome every guest with warmth, presence, and professionalism — setting the tone for their experience from the moment they walk through the door., • Manage bookings, memberships, and transactions using our client management software (training provided)., • Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times., • Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening/closing duties with care., • Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld., • Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm., • Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey., • Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes., • Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset., • Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow.Physical Requirements, • Able to stand, walk, and move around the studio for up to 8 hours., • Comfortable lifting, carrying, or moving items up to 25 lbs (e.g., laundry baskets, yoga mats, supply boxes)., • Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and reset duties., • Must be able to work in a studio with large temperature variations, including high heat (sauna) and cold wet environments (plunge)., • Comfortable with active cleaning duties and occasional fast-paced transitions during busy class hours. Who You Are, • Aligned with MindFuel’s values: Growth, Vitality, and Community., • Genuinely people-focused, showing empathy, kindness, and patience in every interaction., • Self-motivated and growth-oriented, with a personal commitment to ongoing learning and development., • Outgoing, friendly, and emotionally intelligent — with a natural ability to connect with others., • Reliable and punctual, with strong organizational skills and a team-first mentality., • Thrives in a fast-paced environment: communicates clearly, multitasks with ease, and adapts quickly., • Comfortable using technology; experience with Mariana Tek or similar client software is a plus., • Previous customer service or front desk experience required; fitness, wellness, or sales background strongly preferred.Schedule Expectations & Seeking, • Available to work at least 2–3 shifts per week, with flexibility to pick-up additional shift opportunities to support the team and community.Benefits, • Starting at $16/hour with opportunities for growth based on performance and responsibilities., • Complimentary unlimited standby membership (valued at $299/month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available, • Growth opportunities, including direct collaboration with MindFuel’s Founders, • Fun, inclusive team events that foster connection, celebration, and community Apply today and help us grow Pittsburgh’s most vibrant wellness community. Powered by JazzHR Vf3QiaQ08r