Account manager
il y a 29 jours
Providence
Job DescriptionAccount Manager Providence, RI (Fully On-site) Full-time $50,000 to $56,000 a year (base), plus performance bonus IMMEDIATE OPENING, hiring now Quick highlights: • Order management role with a client-facing component and light sales responsibility, • Experience in countertops, kitchen and bath, cabinetry, kitchen remodeling, or a closely related industry is required, • Manage quotes, scheduling, documentation, and communication across multiple active projects This is primarily an order management role, with a touch of sales. You will help guide projects from early client communication through scheduling, documentation, coordination, and final installation. You will be a key point of contact for customers and partners, while also helping keep internal teams aligned. If you have worked in countertops, cabinetry, kitchen and bath, remodeling, or a related residential interiors business, and you are strong with details, follow-through, and client communication, this could be an excellent fit. ABOUT GREAT IN COUNTERS Great In Counters (GIC) is a Providence-based stone and countertop company supporting residential clients throughout the region. The team delivers a high-touch experience, with strong coordination between sales, templating, fabrication, and installation. WHAT YOU WILL OWN • Order and project coordination from welcome call through final installation, • Client communication that keeps homeowners and partners informed and confident, • Quote support, scheduling, approvals, and project documentation across multiple active jobs, • Coordination between customers, internal teams, and outside partners to prevent missed details and delaysWHAT YOU WILL DO, • Serve as a primary point of contact for clients and partners throughout the life of each project, • Manage lead intake and help generate accurate quotes, • Guide customers through expectations, templating, design changes, approvals, scheduling, and closeout, • Schedule templates, inspections, fabrication, and installations, • Maintain clean, accurate documentation of project status and activity in internal systems, • Ensure fabrication and installation teams have complete specs, notes, and documentation before work begins, • Provide a high level of customer support so clients feel informed and taken care of throughout the process, • Support light sales activity as needed, while keeping the main focus on order management and coordinationWHAT WILL MAKE YOU SUCCESSFUL, • Experience in countertops, kitchen and bath, cabinetry, kitchen remodeling, or a closely related residential interiors industry is required, • Stone and countertop industry experience is especially valuable, • Strong organization and attention to detail across multiple active jobs, • Clear, professional communication with a customer-first mindset, • The ability to manage orders, scheduling, and documentation without letting details slip, • Follow-through and accountability, especially when priorities shift, • Motivation to grow into a leadership role within 12 monthsCOMPENSATION AND BENEFITS, • Base salary: $50,000 to $56,000 per year, • Performance-based bonus structure, • Paid time off: up to 1 week accrued in Year 1, up to 2 weeks starting in Year 2, • Medical coverage offered with a company contributionWORK SETUP, • Fully on-site in Providence, RI