Call Center Representative - Entry level ($63,000+)
18 days ago
Warwick
Job Description Ready for a fresh start? Join a trusted and recognized industry leader. We provide paid training and a clear path to earning $63,000 your first year—with uncapped potential for top performers. Start with $20.70/hr base pay plus monthly commissions in entry-level insurance sales. Help inbound callers navigate plans and choose what fits their needs. Build a long-term career with advancement opportunities, professional development, and the backing of a brand known for stability, integrity, and success. Inbound Sales Representative Inbound Sales Consultant Location: Warwick, RI 02886 This position is hybrid, (3) days onsite required weekly after training Pay: $63,000 average yearly earnings (uncapped earnings) Top performers earn $100,000+ yearly Starting base pay is $20.70 per hour Commission is monthly Type: Direct hire Schedule: Will be assigned a (40) hour work week after training, must be open to department hours M-F or Tues-Sat, 7:00am – 9:00pm CST / 8:00am to 10:00pm EST Training schedule: M-F, 9:30am – 6:00pm CST / 10:30am – 7:00pm EST for approx. 9 weeks Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles. Start date: March 2026 Job description • Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls., • Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates., • Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan., • Identify cross-sell and upsell opportunities by qualifying customers for additional products and services., • Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers., • Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing. What does success look like? You will be evaluated based on the following key performance indicators (KPIs): • Number of policies converted – Successfully binding new insurance policies., • Total premium converted – The dollar amount of premium generated from sales., • Unplanned shrink – Minimizing time away from taking calls to ensure productivity. Nice to have: • Bachelor's Degree, • P&C License, • Salesforce Requirements: • Must have (1)+ years of sales experience in retail, hospitality, other industries, • Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required., • Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales., • Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems., • Must have professional verbal and written communication skills with strong sales acumen., • High school diploma or equivalent, • Background check required, • Education verification required