CALL CENTER / APPOINTMENT-SETTER
hace 7 días
Providence
Job Description EXPERIENCED CALL CENTER / APPOINTMENT-SETTER Location: Warwick, RI (onsite) Do you have a talent for connecting with people, uncovering their needs, and helping homeowners take the next step toward beautiful home improvements? We’re a fast-growing home improvement company specializing in siding, windows, roofing, and one-day bath renovations. We’re seeking a motivated, experienced appointment-setter to convert homeowner interest into scheduled consultations. WHAT YOU’LL DO • Contact inbound leads and marketing referrals to assess homeowner interest and qualify projects (siding, windows, roofing, bath renovation), • Ask questions to understand project scope, timing, budget, and urgency, • Determine homeowner readiness and motivation, and schedule appointments for a visit by an RIHI sales consultant., • Follow up with prospects who are not yet ready; nurture interest in a helpful, manner, • Accurately record all interactions, lead-qualification details, appointment scheduling, and next-step follow-ups in our CRM system, • Strive to meet or exceed performance goals for call volume, interaction quality, number of appointments set. WHAT WE’RE LOOKING FOR Required: • Minimum 2 years’ experience in a call center, tele-sales, appointment-setting, or customer service role, • Excellent verbal communication, active listening, and questioning skills, • Friendly, professional phone presence; ability to stay composed under pressure, • Comfortable working toward performance goals in a fast-paced environment, • Familiarity with CRM or lead-management software — or ability to learn quickly, • Experience or familiarity with home improvement or remodeling (windows, siding, roofing, bathroom renovations), • Understanding of homeowner decision-process, timing, objections, and budget concerns, • Experience handling both inbound and outbound calls, including follow-up and nurture sequences TRAINING & GROWTH • Comprehensive training provided: product lines (siding, windows, roofing, one-day baths), call scripting, lead-qualification, CRM usage, and customer communication standards, • Ongoing feedback, coaching, and performance review to help you sharpen your skills and improve results, • Advancement opportunities: team leadership, senior appointment-setter roles, inside/outside sales roles based on performance COMPENSATION & BENEFITS • Base hourly + bonus pay structure: total compensation of $25 – $35 per hour, depending on experience and performance, • Holidays, sick leave, and vacation time off- Full-time status. See HR for details., • Training and mentorship to help you succeed, • Supportive team culture focused on growth, customer satisfaction, and quality, • Additional benefits may apply (health insurance, 401K savings options, etc.) — please ask for details or speak with HR HOW TO APPLY If you’re ready to use your communication and people skills to help homeowners, we want to hear from you! Please send your resume and a brief note describing your relevant call-center / appointment-setting experience, any home-improvement familiarity, your availability, and why you think you're a great fit. Email: We review applications on a rolling basis and will contact qualified candidates promptly to schedule interviews. Company DescriptionAt RIHI, we blend the timeless values of a 76-year-old family-run business with a relentless pursuit of excellence and innovation in specialty remodeling. Founded on principles of craftsmanship, integrity, and customer satisfaction, RIHI has not only stood the test of time but has also received numerous national awards and continues to set the industry standard in specialty home improvements.At RIHI, we blend the timeless values of a 76-year-old family-run business with a relentless pursuit of excellence and innovation in specialty remodeling. Founded on principles of craftsmanship, integrity, and customer satisfaction, RIHI has not only stood the test of time but has also received numerous national awards and continues to set the industry standard in specialty home improvements.