Customer support engineer jobs in Rochester, New York - Page 2Create job alerts

Job DescriptionDescription: WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community! Our work environment includes: • Modern office setting, • Strong growth opportunities, • Flexible working hours, • Lively atmosphere, • A team that cares about one another, • Welcoming and inclusive culture WeTheHobby is looking for a skilled and solution-driven Senior Software Engineer to design, develop, and maintain the server-side logic, database architecture, and APIs that support our platforms. You will work closely with front-end developers, product managers, and other stakeholders to create scalable and secure systems that enhance our customer experience. This role is based out of our innovative sports card store in the Neighborhood of the Arts, Rochester, NY. Key Responsibilities: • Take ownership of the design, development, and maintenance of scalable and robust backend services., • Application design, including the authoring of design documents, flow charts, sequence diagrams, and other artifacts that make successful on-time delivery possible., • Create and optimize database schemas, queries, and models for performance and scalability., • Ensure applications are scalable, secure, and maintain high uptime for our growing user base., • Collaborate with cross-functional teams to gather requirements and translate them into technical solutions, ensuring alignment with business objectives., • Ensure the scalability, performance, and reliability of the applications you build., • Leading service/software implementation by contributing to the codebase, acting as an example of how to write testable, maintainable code which can adapt to the changing needs of our users., • Work on payment gateways, live streaming tools, and other third-party integrations to enhance platform functionality., • Maintain comprehensive technical documentation for internal and external use., • Work closely with front-end developers, designers, and stakeholders to integrate user-facing elements with server-side logic, • Participate in planning and strategy meetings to align technical solutions with business goals., • Ensuring the quality of the application development remains high through the application of best practices like automated testing, peer code reviews, and automated CI/CD pipelines., • Stay updated with the latest industry trends and technologies to bring innovative solutions to the team., • 5+ years of professional experience in backend development, • At least 2 of those years have been focused on designing, building, deploying, and maintaining DOTNET Applications, • 5+ years leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience, • Strong knowledge of database design, modeling, and optimization (both SQL and NoSQL), • Hands-on experience with AWS services Technical Skills: • Strong understanding of GraphQL, Rest, sockets, SignalR pub/sub and buses preferred., • Experience with enterprise software development platforms, Dotnet., • Knowledge of modern software development practices and tools (CI/CD, Git, Docker, etc.)., • Familiarity with modern frameworks, Express.js, Dotnet., • Knowledge of microservices architecture and best practices, event-driven architecture a plus, • Understanding of security best practices in software development, • Experience with eCommerce platforms or systems (e.g., BigCommerce, Square), • Familiarity with front-end frameworks (e.g., React.js) for better collaboration Soft Skills: • Excellent problem-solving skills and attention to detail, • Proven ability to work effectively in small teams with excellent communication skills., • Strong multitasking skills, capable of handling multiple projects simultaneously., • Eagerness to learn and adapt to new technologies and challenges, • Ability to work in a fast-paced environment and adapt to changing requirements. Education: • Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. In accordance with applicable Federal and State laws, the anticipated salary range for this position based upon location in Rochester, NY and experience is $98,000 - $132,000 To comply with Federal law, WeTheHobby participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.

Job Description We are seeking a Senior Electrical Engineer to design, develop, and sustain automated functional test systems for DoD and international defense customers. The primary focus of this role is radio test system development with heavy emphasis on programming NI LabVIEW applications for automated testing. The role includes system design, test automation, and providing guidance to early-career engineers. Occasional travel may be required to support installation and commissioning at customer facilities. Responsibilities: • Design, develop, and debug software for control and automation of test and measurement equipment using NI LabVIEW., • Continuously improve measurement algorithms and reporting to enhance quality and reduce costs., • Collaborate with electrical engineers and staff to evaluate measurement techniques., • Participate in developing new software architectures to maximize reuse, reduce costs, and improve quality. Port existing test applications to new platforms. * Support existing orders, proposals, and project growth initiatives. * Provide technical guidance and mentorship to early-career engineers. Qualifications: • Bachelors Degree and 6+ years of relevant experience (or Graduate Degree with 4+ years, or 10+ years of experience in lieu of degree). Proficient in NI LabVIEW and TestStand. • Basic networking knowledge (TCP/IP) and experience with Radio/RF communication systems.Preferred Skills: Object-Oriented Programming & Design (OOP/OOD) * Familiarity with software management tools (SVN/GIT, JIRA) * RF and baseband test and measurement experience • Experience with test equipment: Spectrum & Network analyzers, Power Meters, DMMs, Oscilloscopes, Audio analyzers

Job Description Christa Construction – Customer Satisfaction through Quality, Service, and Value!! Christa promotes an environment of professional development and creative thinking that demonstrates our commitment to hiring and retaining the best people in the industry. Our team comes first, it’s known through our multiple awards such as Greater Rochester Chamber Top 100 Companies and Rochester’s Top Workplaces. As an employer, we’re focused on your growth in the company. From leadership development programs, state-of-the-art technology and an open-door policy to learn from each other, you own your personal growth and impact in the company as well as your career. We thrive on our outstanding client service and expertise. We are trying to ensure we are bringing the right kind of individual to join our team. • Does your work ethic typically outshine the ones around you?, • Do you know that you have the skills to impress, and the drive to deliver the highest quality in every situation?, • Is your history bursting with examples of your personal and professional success?, • Are you ready to catapult your career alongside the top professionals in the business?, • Are you the next best thing to happen to Christa? Let’s chat and see! Core Values: Christa’s Core Values inform our decisions and actions at all levels. They serve as ‘guard rails’ for behavior between employees, clients, subcontractors, suppliers, and other stakeholders. Communicating Christa’s Core Values and ensuring everyone internalizes them is essential to fostering and maintaining our amazing culture. Christa cares about: • Integrity: Clients, suppliers, employees, and communities we serve know we build with integrity., • Safety: We prioritize safety every day, on every job site., • Ownership mindset: We are responsible for our actions and accountable for results. Treat every project like it is your own., • Quality: We build every project with quality, exceptional service, & innovative construction methods., • Communication: We understand clients’ expectations, then deliver with clarity and transparency to the entire project team., • Balance: We are committed to hard work, balanced with creating time for family, friends, and fun. How will working for Christa benefit you? Not only will you be a part of a wonderful team of industry-leading professionals, but Christa offers great benefits including: Health Dental and Vision, generous 401K matching, PTO, Life & LTD, Tuition Reimbursement, Career Training and Development support, Valuable experience, and more! A successful Project Manager at Christa will provide project leadership while promoting Customer Satisfaction through quality, service and value. ESSENTIAL FUNCTIONS: • Supervises and directs the overall project. Duties include planning and coordinating activities with others; circumventing/resolving problem areas; and ensuring all company/project policies, procedures, and standards are maintained., • Achieves customer satisfaction by meeting or exceeding customer expectations. Customers include owners, architects, contractors, subcontractors, vendors, and employees., • Manages, directs, organizes, coordinates, and schedules the work of staff in their respective corporate divisions, • Ensures that projects are being managed effectively and are effectively operated, • Is responsible for the profitability of assigned projects and the completion of work per schedule and utilizes corporate standard operating procedures to accomplish this goal, • Solicits, purchases, writes, and manages contracts, contractors, and vendors in the execution of work, • Responsible for developing the financial schedule of values inclusive to the overall project budget., • Prepares and distributes payment applications on a monthly basis, • Tracks all project costs and prepares monthly cost to complete reports, • Cost codes all project invoices, • Solicits, procures, and manages the labor, material, and equipment necessary to execute the work of several projects, • Actively participates in the solicitation and procurement of new and future employees, • Ensures that standard administrative operating procedures are being complied with, • Creates, updates, and monitors construction schedules using Microsoft Project and adheres to company scheduling standards and practices, • Creates and submits all project RFIs and submittals, • Prepares and distributes all project meeting minutes, • Manages and maintains all changes to projects by posting drawings, updating Project Sight and creating as-built drawings, • Manages the closeout process at the end of projects to submit to appropriate parties, • Trains, mentors, and motivates the Assistant Project Manager and/or Project Engineer assigned to their projects QUALIFICATIONS & RESPONSIBILITIES: Top candidates will have 5-10 or more years of commercial construction project management experience (preferably in wood frame multi-family projects) and should be able to lead multiple projects. They will also take ownership of the project success with special consideration to schedule and budget adherence, and have the personal attributes to manage, direct, mentor and support employees through their daily work while demonstrating Christa’s corporate philosophy of outstanding business ethics and principles. Top candidates will also have advanced skills in the use of technology including MS Office products, PROCOR, and P6/Oracle. Advances skills in comparable programs will be considered equivalent. Project Managers typically have a range of physical requirements, including: • Mobility: Ability to move around job sites, which may involve climbing stairs, ladders, or scaffolding., • Stamina: Capability to work long hours, often on-site, which can include standing for extended periods and walking significant distances., • Vision: Good eyesight for reading blueprints, plans, and safety signage, as well as inspecting work., • Hearing: Ability to hear instructions, warnings, and safety alerts in a noisy construction environment., • Manual Dexterity: While not as hands-on as other roles, project managers may need to use tools or equipment occasionally, so basic manual skills can be beneficial., • Strength: While not always required, some physical strength may be necessary for tasks like lifting or carrying equipment, especially during site visits., • Coordination: Good hand-eye coordination is useful for tasks that require writing, reviewing plans, or interacting with technology., • Safety Awareness: Understanding and adhering to safety protocols is crucial, as construction sites can pose various hazards. Compensation for qualified candidates is determined by multiple factors including but not limited to verifiable experience, education, and technical skills. The pay range for this position is: $55-$100k annually Nestled on the shores of Lake Ontario, Rochester, is a vibrant city known for its rich history, dynamic economy, and diverse cultural scene. With a legacy of innovation and a strong sense of community, Rochester is the perfect place to live, work, and explore. The city boasts a history of groundbreaking achievements in technology and industry. As the headquarters for several major companies, Rochester continues to thrive as a center for innovation, research, and development. Rochester’s diverse economy includes strong sectors in healthcare, education, manufacturing, and technology. The region offers numerous opportunities for businesses and entrepreneurs, supported by a collaborative environment and a skilled workforce. You can also experience the arts and culture of Rochester through its world-class museums, theaters, and music venues. The George Eastman Museum, Rochester Philharmonic Orchestra, and the Strong National Museum of Play are just a few highlights of what is offered. Rochester is also home to an array of parks and outdoor spaces, including the scenic Highland Park and the picturesque Genesee Riverway Trail. Enjoy outdoor activities, festivals, and seasonal events throughout the year. Finally, Rochester is renowned for its high-quality educational institutions. These institutions drive research, innovation, and a culture of learning. Company DescriptionAffordable housing and apartmentsAffordable housing and apartments

Job DescriptionJob Overview: We are seeking a highly motivated and skilled Product Engineer to join our team! This individual will be responsible for launching a new product such as stand-alone sheet metal components and up to complex electro-mechanical assemblies from documentation control/management through shipping. Key Responsibilities: • Responsible for selecting processes and assisting with cost estimates for new products and tools., • Responsible for Floor Engineering Tech support for his or her part portfolio or customer base., • Effectively utilize Lean Principles when engineering the manufacturing processes., • Develops and documents machine processes and manual processes appropriate for the materials used to manufacture new and existing Customer products., • Aware of new and existing products based upon the total production cost during the product launch and through life of the product., • Serves as technical expert for the Proview Team (Prototype), • Serves as technical expert for the NORP (New Order Review Process) Team for launching new product into Production., • Will assist Technical Sales Engineer for specific programs., • Responsible for assisting and reviewing complex cost estimates., • Responsible for product quality and process safety. Interfaces with Quality to determine effective Quality Plans and if necessary implement NCMR root cause and corrective action closure., • Manages Continuous Improvement Projects., • May be asked to mentor other Manufacturing and Tool Design Engineers and oversee cross-functional project teams ensuring cost and price profitability to drive cost up front. Qualifications:, • 5-10 years related experience or training, • Associates degree (A.S.), • Bachelors degree (B.S.) preferred Industrial/Manufacturing or Mechanical Engineering or equivalent combination of education and experience. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Internet Explorer, Auto-CAD, strong 3D modeling (SolidWorks). * Other Requirements: Familiar with the sheet-metal industry, including fabrication and hard tooling for stamping, forming and welding of steel, stainless, aluminum as well as other metals. Familiar with DFM/DFA principals to reduce costs. Strong GD&T skill set. Familiar with assembly techniques. Tool-making or tool-engineering experience a plus. Ability to present a positive ownership attitude towards work responsibilities. Mental and visual attention with concentration on detail. Hours: • Full Time - 40 hours per week, • Monday - FridayBenefits:, • Competitive salary and benefits package., • Opportunity to work in a dynamic and innovative environment., • Professional growth and development opportunities., • Collaborative and supportive work culture.Contact Us:

Record and respond to customer contacts. Customer Focus, Functional/Technical Skills, Written/Oral Communication, Integrity and Trust. Document all customer contacts.

Support UAT, training, and deployment readiness.

We rely on the dedication and innovation of our nearly 8000 engineers, scientists, technicians, and support personnel. Coordinates efforts of many support groups including in-house crafts, engineers, and subcontractors. Primary interface with all stakeholders including internal and external customer

If you’re ready to shape the future of naval technology in a collaborative and supportive environment, we want to hear from you! Required Combination of Knowledge and Skill Bachelors degree from an accredited college or university in Computer Science, Computer Engineering, or Electrical Engineerin

The successful candidate will be responsible for: • Working with a team to maintain OpenShift clusters on premises and in the cloud • Designing and extending CI/CD pipelines that embody DevSecOps best practices, from automated testing to continuous compliance • Lead modernization of legacy ser

We rely on the dedication and innovation of our nearly 8000 engineers, scientists, technicians, and support personnel. This position requires extensive coordination and integration with stakeholders, support personnel, and line management to align efforts and achieve project and program goals. You w

Lead integration and test of electro-optical/infrared systems and related hardware/software Lead product test and design verification, requirements sell-off, and end item data package generation efforts Support/lead data analysis and modeling and simulation Evaluate space vehicle and end customer ne

In this role, you’ll join our Network Engineering team, helping to shape advanced networked communication systems for our customers and helping support our proprietary platforms that model, test, and validate the performance of our cutting-edge tactical communication systems. You’ll work hands-o

Demonstrates strong customer satisfaction and supports repeat business. You will manage a project portfolio of approximately $2M–$5M, influence PMO practices, strengthen customer relationships, and support the continued growth of Adaptec’s project management organization. Coordinate all project

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

Perform operational analysis and develop concept of operations, design and implementation plans Develop test plans, procedures & cases Conduct tests and document results Use software tools, scripting and software/hardware troubleshooting Analyze systems requirements from end systems and users Suppor

Essential Functions: • Generate Reliability Plans and Procedures • Interpret and allocate reliability/availability requirements • Perform Reliability, Maintainability, Availability Analyses • Conduct Reliability and Availability Redundancy Trades • Perform sparing analysis in support of av

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Join our Facilities Management team in a fast-paced, customer-focused role delivering construction management, architectural design, and code compliance support across a diverse portfolio of projects. The role partners closely with maintenance, operations, and stakeholders to drive value engineering

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues promptly and accurately; Document and track cus

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Competitive pay / Health, dental & vision / 401k / PTO / Laptop and WFH stipend provided - As a Customer Support Specialist at WinRed, you will: Provide exceptional customer service via Intercom and email; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accurate reco