Renewal Specialist Sales Department
4 days ago
San Diego
Job DescriptionSalary: Renewal Specialist Sales Department About UsGigaKOM has been providing enterprise-level IT services to California Schools, Local and State agencies, and businesses for more than 20 years. We partner with the nations leading distributors and technology providers, including Cisco and HPE Aruba, to ensure that our solutions are effective and cost-competitive. GigaKOM is continuously building an extensive client base and is looking to expand into adjacent markets.To achieve this goal, GigaKOM is looking to add driven and motivated individuals to the sales team who are eager to grow in a fast-paced environment and passionate about developing a career in technology sales. This role will focus on renewal opportunities, customer retention, and business development, while also working closely with leading technology vendors to maximize value for our customers.A successful candidate will be responsible for tracking renewals, coordinating with vendors on pricing, identifying upsell and cross-sell opportunities, and ensuring a smooth flow of communication with both customers and internal sales staff.What Youll DoBusiness Development and Relationship Management • Proactively track and manage renewal opportunities across assigned accounts., • Review bid postings, RFPs, and customer requests for renewal and upsell potential., • Conduct outreach to customers to discuss renewals, contract options, and expansion opportunities., • Work with Cisco, HPE Aruba, and other vendor partners for pricing and product information., • Address customer needs directly and/or coordinate with Sales Representatives to resolve issues., • Deliver sales and marketing materials, supporting campaigns that drive customer engagement.Project Operations and Management, • Process leads, update CRM tools, and schedule appointments., • Maintain customer renewal data and manage opportunity tracking in CRM., • Monitor the flow of emails and communications related to renewals and sales., • Assist with order entry, tracking purchase orders, and ensuring accurate delivery timelines., • Support customers with renewal inquiries, returns, and requests for information.Build Your Industry Professional Knowledge, • Stay current with Cisco, HPE Aruba, and other vendor programs, incentives, and certifications., • Participate in educational opportunities, read professional publications, and expand personal networks., • Continuously build knowledge of industry trends, sales best practices, and technology solutions.Basic Qualifications, • High School graduate, 2- or 4-year college graduate preferred., • Excellent telephone skills and strong communication abilities (written and verbal)., • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and database/CRM management., • Demonstrated ability to manage multiple tasks with attention to detail and organization., • Positive, ambitious, resourceful, and highly dependable team player.Preferred Qualifications, • 2+ years of experience in sales, renewals, account management, or business development., • Knowledge of Cisco, HPE Aruba, and related IT vendor solutions., • Previous experience in technology sales, customer service, or vendor coordination., • IT industry exposure and familiarity with vendor partner programs a strong plus.Additional Information, • Job Type:Part-Time, Contract