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As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
We are seeking a detail-oriented and efficient Data Entry Clerk to join our team. The ideal candidate will be responsible for inputting, updating, and maintaining accurate data in our systems. The Data Entry Clerk will work closely with various departments to ensure data integrity and completeness. Responsibilities: Inputting data from paper documents, electronic forms, and other sources into computer systems with speed and accuracy. Verifying data for accuracy and completeness. Organizing and maintaining electronic and paper files according to company procedures. Assisting in data cleanup and maintenance projects as needed. Collaborating with team members to ensure data consistency and quality. Responding to data inquiries and requests from internal departments in a timely manner. Following data entry procedures and best practices to ensure data security and confidentiality. Performing regular data audits to identify and correct errors. Adhering to company policies and procedures regarding data handling and confidentiality. Providing administrative support to other departments as needed. Requirements: High school diploma or equivalent. Proven experience as a data entry clerk or similar role. Excellent typing skills and attention to detail. Proficiency in using data entry software and Microsoft Office Suite. Strong organizational and time management skills. Ability to work independently and as part of a team. Good communication skills, both written and verbal. Ability to maintain confidentiality of sensitive information. Familiarity with data entry best practices and procedures. Willingness to learn and adapt to new technologies and processes. Preferred Qualifications: Associate’s degree or higher in a related field. Previous experience in a similar industry or environment. Familiarity with database management systems. Certification in data entry or related field.
Description Position Overview: The Life Coach at Lee Goodwin Residence provides comprehensive case management, outreach, and counseling to the residents at our supportive housing facility for young adults aging out of foster care between the ages of 18-28 year olds. The Life Skills Coach will provide referrals to: education and career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services. Salary: $48,000 to $52,000 (base salary commensurate with education, training and related work experience) Responsibilities: • Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress • Maintain concise and accurate resident files in Salesforce database • Monitor residents’ medication • Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on- site, agency and community resources that are available to them. • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. • Input data in Salesforce data base daily for all of the residents. • Attend professional development trainings, supervision meetings, case conferences, and staff meetings. • Provide monthly statistical reports on time and accurately. • Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. • Assist residents in the planning, prioritizing and long-term goals and short-term goals. • Maintain and oversee documentation of case files for compliance with regulatory agency. Qualifications: •Master's Degree preferred, Bachelor’s Degree in Social Work, Psychology, Sociology, or Human Services or related field with two to five years experience. •Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated. •Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. •Applicant must have excellent written and verbal communication skills, as well as strong computer skills. •Bi-lingual (Spanish) a plus Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Responsibilities: Receive and process incoming shipments of produce, verifying contents against shipping documents. Prepare outgoing shipments of produce, ensuring accuracy in quantity and quality. Pack, label, and stage orders for shipment according to shipping procedures and customer requirements. Utilize warehouse management system (WMS) or other software to track inventory and shipments. Coordinate with other warehouse staff and shipping carriers to schedule pickups and deliveries. Inspect and maintain shipping materials, such as pallets, crates, and containers, to ensure they meet quality standards. Maintain cleanliness and organization in the shipping area, including clearing debris and spills as needed. Assist with inventory management tasks, including cycle counts and stock replenishment. Follow all safety procedures and guidelines to ensure a safe working environment for yourself and others. Perform other duties as assigned by the Warehouse Manager or Supervisor. Requirements: High school diploma or equivalent. Previous experience in a warehouse or shipping environment preferred. Knowledge of basic computer applications and experience with warehouse management systems (WMS) a plus. Ability to lift and carry heavy objects, up to 50 pounds, and stand for extended periods. Excellent attention to detail and accuracy in data entry and record-keeping. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Good communication skills and the ability to work collaboratively in a team environment. Flexibility to work occasional overtime and weekends as needed.
We are seeking a detail-oriented and organized individual to join our team as a Data Entry Clerk. The primary responsibility of this role is to accurately enter and maintain data in our systems, ensuring the integrity and accuracy of information. Responsibilities: Inputting data from a variety of sources into our database with precision and accuracy. Maintaining and updating records as needed. Ensuring data integrity and quality control. Performing regular data backups to ensure data preservation. Assisting with data validation and verification processes. Generating reports and extracting data as requested. Requirements: High school diploma or equivalent. Proven experience in data entry or a related field. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.). Excellent typing skills and attention to detail. Strong organizational and time management skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication skills, both verbal and written.
ActiveStar is looking for a leading healthcare provider in Brooklyn committed to delivering high-quality medical services to our community. We pride ourselves on our dedication to patient care and operational excellence. As we continue to grow, we are seeking a skilled Medical Biller to join our team and contribute to our mission of providing exceptional healthcare services. Job Description: We are looking for a detail-oriented and organized Medical Biller to join our team in Brooklyn, New York. The Medical Biller will be responsible for accurately and efficiently processing medical claims, ensuring timely reimbursement from insurance companies, and maintaining comprehensive billing records. The ideal candidate will have a strong understanding of medical billing procedures, excellent communication skills, and the ability to work effectively in a fast-paced environment. Responsibilities: Review and verify accuracy of patient demographic and insurance information. Prepare and submit electronic and paper claims to insurance companies. Follow up on outstanding claims, denials, and appeals to ensure timely reimbursement. Communicate with insurance companies, patients, and healthcare providers to resolve billing issues. Post payments and adjustments to patient accounts accurately. Maintain up-to-date knowledge of medical billing regulations, coding guidelines, and insurance policies. Assist with insurance verification and authorization processes as needed. Collaborate with other members of the healthcare team to ensure accurate and timely billing. Generate and analyze billing reports to identify trends and areas for improvement. Provide excellent customer service to patients and internal stakeholders. Qualifications: High school diploma or equivalent; associate's degree or certification in medical billing preferred. Minimum of 2 years of experience in medical billing and coding, preferably in a healthcare setting. Proficiency in medical billing software and electronic health records (EHR) systems. Strong understanding of medical terminology, CPT, HCPCS, and ICD-10 coding. Excellent attention to detail and accuracy in data entry and billing processes. Effective communication skills, both written and verbal. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Familiarity with insurance billing guidelines, including Medicare, Medicaid, and commercial insurance plans. Strong analytical and problem-solving skills. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are a motivated and detail-oriented individual with a passion for healthcare and medical billing, we encourage you to apply for this exciting opportunity to join our team in Brooklyn, New York. We offer competitive compensation and benefits, along with a supportive work environment where you can grow and advance your career in medical billing.
Overview: We are seeking a dedicated and detail-oriented Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a crucial role in providing excellent patient service and supporting the pharmacy team in delivering high-quality care. This position is ideal for individuals with willingness to learn and grow is just as valuable as any prior experience you may have. Duties: - Assist pharmacists in preparing and dispensing medications accurately and efficiently - Maintain inventory of medications and supplies, ensuring proper storage and organization - Process prescription orders, including data entry and insurance verification - Provide exceptional customer service to patients, addressing inquiries and resolving issues - Assist with medication compounding, including aseptic technique for sterile preparations - Assist with medication administration as directed by pharmacists - Collaborate with healthcare professionals to ensure accurate medication orders and patient care - Maintain cleanliness and orderliness of the pharmacy area Skills: - Moderate computer skills, to perform various tasks such as using basic software programs, browsing the internet, sending emails, and data entry. - Familiarity with medical terminology, drug names, and dosage forms - Excellent attention to detail and accuracy in performing tasks - Ability to work effectively in a fast-paced environment while prioritizing tasks - Exceptional communication skills to interact with patients, healthcare professionals, and colleagues - -Achieving fluency in Chinese, whether it be in Mandarin, Cantonese, Fuzhounese, or Taishanese Whilst experience is undoubtedly an advantage, it is not an essential requirement, as we will provide comprehensive on-site training. We welcome all individuals with a keen interest and a committed mindset to collaborate with us on our mission. Therefore, we encourage you to apply with confidence, as we appreciate your unique perspective and are eager to see what you can offer. Benefits: Employee discount Opportunities for advancement Paid time off Paid training Store discount Education: High school or equivalent (Required) Language: Chinese (Required) Mandarin (Preferred) Cantonese (Preferred)
Established in 2011, That 1 Painter is the fastest growing painting company in the nation offering a wide range of 18 different service options. Our unwavering commitment to exceptional workmanship ensures the highest quality outcomes, creating not just stunning results but also great satisfaction. Our Brand Promise is to be The Best House Guest Ever. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! A Door-to-Door Salesman at That 1 Painter will be responsible for putting estimates on our Sales Manager's calendar. The Door-to-Door Salesman is responsible for finding new customers, inspiring people to want painting done, and achieving an excellent reputation within the That 1 Painter territory among its customers. Overview: - Great Company and Culture! - Door to Door Canvassing - Part-Time Position - 10 Hours per week Responsibilities Include: - Door-to-Door Canvassing: Approach homeowners in assigned neighborhoods to discuss our painting services. Utilize persuasive communication skills to generate interest and schedule appointments. - Product and Service Knowledge: Develop a comprehensive understanding of our painting services, including the range of options available, pricing structures, and any promotional offers. Be able to confidently convey this information to potential customers. - Lead Generation: Actively seek out potential leads by identifying properties in need of painting services. Maintain accurate records of leads generated and appointments scheduled. - Appointment Setting: Schedule appointments for estimates with interested homeowners. Coordinate with our scheduling team to ensure that appointments are appropriately timed and entered into the calendar. - Customer Relationship Management: Build rapport with homeowners to establish trust and credibility. Address any questions or concerns they may have about our services in a professional and courteous manner. - Feedback and Reporting: Provide regular feedback to the management team regarding the effectiveness of canvassing strategies, customer responses, and any challenges encountered in the field. Assist in the development of strategies to improve lead generation and conversion rates. - Adherence to Company Policies: Adhere to all company policies and procedures, including ethical standards of conduct, safety protocols, and data protection regulations. Qualifications: - Excellent communication and interpersonal skills. - Strong persuasion and negotiation abilities. - Self-motivated and results-oriented. - Ability to work independently and as part of a team. - Reliable transportation and willingness to travel within designated areas.
Duties: - Answer phone calls. - Data Entry - Organize and file digital and physical documents - Update customer files as information is received via online portals. - Write and distribute emails, letters, and forms. - Develop and maintain filing system. - Invoice clients. - Billing claims to insurance. - Manage bookkeeping responsibilities to collect payment from clients and manage account receivables. - Contact clients for their unpaid balance. - Communicate with insurance claims departments. - Work with other staff to resolve account issues and invoicing needs. - Perform other duties and support for other positions as required. - Plan meetings and create detailed minutes. - Update and maintain office policies and procedures. Requirements: - Must have 2 years of experience as an Administrative Assistant. - Proficient in data entry. - Strong computer skills to operate multiple software packages. - Proficiency in MS Office Suite. - QuickBooks experience. - Attention to detail and problem solving. - Verbal and written communication skills to communicate with customers and vendors. - Excellent time management skills and ability to prioritize work. Candidate should possess the following qualities: - Punctual and reliable - Well-organized and detail-oriented - Strong work ethic and willing to learn new things - Honest and trustworthy - Have a professional demeanor and positive, pleasant attitude Job Type: Full-time