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Supervisor, Emergency Dept- Patient Access Service

hace 1 día

Elizabeth

Job Title:Supervisor Location:WILLIAMSON STREET Department Name:Emergency Dept Access Service Req #:0000202569 Status: Shift:Evening Pay Range: $54,600 - $66,300 Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The Compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience, Job Overview: Ensure that [unit/department/division] is in compliance with all applicable policies, laws and regulations Qualifications: Required: • High School graduate, • Previous hospital or related healthcare experience preferably with some supervisory experience, • Strong supervisory / leadership skills, • Extensive knowledge of pre-admission, authorization, verification, insurance reimbursement contracts and departmental and system policies and procedures, • Extensive knowledge of legal aspects of Patient Access Services, including state federal regulations regarding Patient Access, medical legal deaths, living wills, organ donation, and other hospital responsibilities, • Ability to prioritize and delegate in response to multiple, changing demands. Strong Communication skills, both written and verbal, • Understand Patient Access Services potential positive or negative impact on the hospital accounts receivable, cash flow, and bad debt processes. Knowledge of on-line computer system application, • Ability to proactively identify the needs of the customers, creating and implementing change., • Interpersonal abilities necessary to effectively deal with all levels of hospital personal as well as legal representatives, third party payors, patients, etc., • Analytical skills necessary to comprehend complicated issues and formulate creative solutions for problem solving. Knowledge of applicable Joint Commission requirements. Scheduling Requirements: • Shift- 3:00pm-11:00pm, • Monday – Friday with weekends; on call (24/7), • Assumes responsibility for the operation and management of the department in the absence of the Director., • Managers and supervises the daily activities and workflows of Census Management ensuring timely and accurate bed assignment, • Ensures patient, physician, and nursing needs are met while maintaining alignment with the goals of Patient Access Services, both customer service and financial, • Plans and manages the pre-encounter process to include scheduling, pre-registration, registration, patient and family education, clinical and financial prerequisites, pre-certification, verification of benefits, utilization management, and patient / family communication, • Provides leadership and timely interaction with employees regarding staffing issues, • Provides 24-hour direction and guidance to staff., • Monitors Admissions / Registration area activities and performance by analyzing and responding to available statistical data, • Monitors quality assurance standards, and when appropriate, recommends, implements and maintains standards, policies, and procedures to improve productivity and efficiently, • Interprets and explains complex activities to patients, physicians, and staff necessary for compliance with managed care contracts, as well as other insurance plans, • Recognizes learning and orientation needs of staff and participates with the trainer in meeting those needs., • Questions and identifies possible areas for problem resolution to patient care, • Plans, schedules and organizes work, ensuring proper distribution of assignments and efficient utilization of personnel, space and facility, • Provides a workplace that exemplifies teamwork and customer service while treating all staff members with dignity and respect, • Monitors employees’ individual performances as compared to standards for making periodic performance evaluation of employee fairly accurately and objectively, • Schedules and coordinates employees’ PTO, sick time, and discretionary time off, • Maintains operations within budget and provides justification for variances to Director, • Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information, • Demonstrates expertise in inpatient/outpatient hospitalization accessibility for Admission personnel, physicians and their designees, patient care units, ancillary areas, and patients, • Coordinates individual and group training, • Makes time to observe and study staff as they are working in real-time to identify skill deficiencies, process problems and procedural misunderstandings., • Manages the training and orientation of new hires, • Conducts performance evaluations at the end of the introductory period, annually, and at any other timely counseling as needed, • Keeps a record of any verbal or written communication with staff, • Suggests action plans for immediate Correction of any disciplinary problems and plans follow-up meetings to assess progress., • Ensures staff has effective work driver, work tools, and supplies to execute their assigned work tasks, • Ensures staff has effective work driver, work tools, and supplies to execute their assigned work tasks, • Reviews patients’ charts for completion and accuracy and ensures the results are reported in a timely manner, • Develops, implements and manages continuous quality improvement procedures to systematically monitor quality of work, • Tracks key performance measure/ outcomes such as insurance denials, data accuracy, customer wait times, customer complaints and suggestions, compliance with government and system standards to maximize performance, • Provides the Director with regular updates/summaries of key performance indicators, quality review and feedback, and productivity / utilization of staff, • Resolves any problems with staff performance / quality of work, morale, customer complaints, backlogs in work, training deficiencies, staffing shortage, physician complaints, or problems with specific insurance contracts, • Ensures staff compliance with mandatory hospital wide education programs and other departmental in services/ training programs, • Develops and maintains positive working relationship with related department managers, ancillary areas, physician, nurses and other healthcare professionals, • Represent the Patient Access Services Department in meetings or on committees, • Verifies accurate completion of staff payroll functions, • Integrate the services with the Hospital’s primary functions, • Coordinates/integrates inter-intradepartmental services, • Develop/implement Policies and Procedures that guide/support services, • Determine staff qualifications and competence., • Continuously assess/improve department performance, • Maintain appropriate Quality Control programs., • Ensure the department operations are effective and efficient, • Participate in orientation/continuing education of Department staff., • Hold staff accountable for their responsibilities., • Maintains the integrity of the department’s payroll by ensuring that personnel are not paid for more paid time off than they are entitled to and premium overtime is kept to a minimum. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: • Paid Time Off including Vacation, Holidays, and Sick Time, • Retirement Plans, • Medical and Prescription Drug Insurance, • Dental and Vision Insurance, • Disability and Life Insurance, • Paid Parental Leave, • Tuition Reimbursement, • Student Loan Planning Support, • Flexible Spending Accounts, • Wellness Programs, • Voluntary Benefits (e.g., Pet Insurance), • Community and Volunteer Opportunities RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

LPN Med Tech

hace 4 días

East Meadow

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of East Meadow Job ID 2025-234386 JOB OVERVIEW The LPN Medication Care Manager is responsible for providing the highest degree of quality care and services by administering medication and treatments in a safe organized manner. Responsibilities include but are not limited to administration of medications, documentation of medication administration, conducting SHUs, and providing resident care while demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local laws, standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Medication Administration * Provide the highest degree of quality care and services by administering medication and treatments in a safe organized manner. * Review, read, notate, and initial the electronic health record to document and learn about pertinent information about residents. * Receive medication updates from Resident Care Director (RCD) or Wellness Nurse. * Administer, assist with, and observe medications and treatments for each resident using the medication administration record and the Six Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse). * Ensure that medications are passed according to times utilizing a mobile medication cart. * Document and initial as medications are given and ensure that appropriate documentation is completed for refusal or missed doses. * Maintain confidentiality of all resident information including resident medication among other residents. * Report all resident concerns and unavailable medication while administering the medication to the RCD or Wellness Nurse. * Restock medication cart after all medication passes. * Assist in checking medication regardless of packaging system. * Assess the residents to determine need for "as needed medication" and appropriately document and report to supervisor. * Count all narcotics with another Medication Care Manager (MCM) or Lead Care Manager (LCM) each shift and report discrepancies to the RCD or Wellness Nurse. * Maintain and clean the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications. * Follow re-fill process for medications. * Help residents maintain independence and promote dignity and physical safety of each resident adhering to the Sunrise Principles of Service. * Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns, history, and basic human needs. * Practice routinely good standard care precautions of cleanliness, hygiene, and health. * Audit medication carts. Resident Care * Notify RCD of any resident and/or family concerns. * Attend and actively participates in daily Cross Over meetings facilitated by the LCM. * Conduct Service and Health Updates as directed by RCD. * Participate in the development of the Individualized Service Plans (ISP). * Transcribe orders. Risk Management and General Safety * Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. * Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. * Report all accidents/incidents immediately. * Report all unsafe and hazardous conditions/equipment immediately. • Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Comply with all infection control techniques, placement of bio-hazard containers, removal techniques, procedures, and policies. * Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. * Report occupational exposures to blood, body fluids, infectious materials, sharp sticks and hazardous chemicals immediately. * Ensure oxygen tanks are stored safely, exchange guest/resident's tanks when empty, and monitor to make sure liters of oxygen are at prescribed levels. Training and Contributing to Team Success * Participate as a member of a team and commit to working toward team goals. * Demonstrate in daily interactions with others, our Team Member Credo. * Commit to serving our residents and guests through our Principles of Service. * Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. * Attend regular meetings; Town Hall, Department Team, Cross Over, Medication Technician and others as directed by the Supervisor/Department Coordinator. * Attend regular training by RCD and neighborhood coordinators. * May be designated as shift supervisor. * May supervise other medication care managers. * Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. * Perform other duties as assigned. Core Competencies * Ability to make choices and decisions and act in the resident's best interest * Ability to react and remain calm in difficult situations * Ability to handle multiple priorities * Possess written and verbal skills for effective communication and level of understanding * Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. * LPN, LVN, or state/province specific licensed nurse credential * In states/provinces where appropriate, must maintain certifications * Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations: o CPR and First Aid * Must be at least 18 years of age * Previous experience working with seniors preferred * Desire to serve and care for seniors * As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

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