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POSITION SUMMARY/RESPONSIBILITIES Responsible for providing analytical support for process improvement initiatives led by Population Health Management (PHM). Duties include developing, reviewing, and validating data reports, as well as presenting findings in a clear and concise manner to improve reporting and documentation practices. Oversees information management related to regulatory reporting across Community First. Applies expertise in clinical, computer, and information sciences to identify, collect, process, and manage data and information. Conducts workflow analysis and integrates multiple data sources to build comprehensive databases and reports. This position also serves as a liaison between PHM and Information Services (IS) operations and technical staff. Responsibilities include supporting PHM needs through ongoing management of data collection systems, developing procedures for monitoring, validating, and reconciling data for accuracy, and collaborating with Information Systems to ensure effective integration of clinical and technical processes. The role functions as a key link between policy-making teams and technical teams, ensuring policies are accurately translated into system applications. EDUCATION/EXPERIENCE Registered Nurse license is required. Five years required experience in clinical practice or healthcare informatics related field experience. Post-graduate course and/or certification in clinical informatics or computer science is preferred Three (3) years’ related work experience in clinical data analysis is preferred. Project management experience with medical chart review and clinical data abstraction within an integrated health system is highly desirable. Experience in data scrubbing, data normalization, and validation is highly desirable. Knowledge of Medicaid and Medicare, community resources, alternate funding programs, Texas Health and Human Services Commission (HHSC), Texas Department of Insurance standards, Centers for Medicare & Medicaid Services (CMS), and National Committee for Quality Assurance (NCQA) in a managed care setting is required. LICENSURE/CERTIFICATION Must be licensed as a Registered Nurse in the State of Texas - and hold a certification that support the practice of informatics from an appropriate professional agency, such as Case Management Society or AMIA AHIC certification is highly preferred.

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions. Hours: Monday - Friday from 8 AM to 5 PM Location: 8715 VILLAGE DR SAN ANTONIO 78224 Primary Responsibilities: • Greets patients as they arrive and manage 20-minute wait time, • Assists patient with intake processes including copying required documents, • Collects co-payments, co-insurance and deductibles and issues receipts, • Manages daily deposits according to company policies, • Processes walk-in patients and visitors, • Answers phones and schedules appointments, • Manages medical records (maintains, files/scans, prepares for schedule), • Ensures all correspondence is scanned and/or filed in timely manner, • Processes requests for medical records release and maintains appropriate logs, etc., • Completes insurance verifications and obtains prior authorizations as needed, • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays, • Medical Plan options along with participation in a Health Spending Account or a Health Saving account, • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage, • 401(k) Savings Plan, Employee Stock Purchase Plan, • Education Reimbursement, • Employee Discounts, • Employee Assistance Program, • Employee Referral Bonus Program, • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Required Qualifications: • High School Diploma/GED (or higher), • 1+ years of related work experience including data entry, • 1+ years of customer service experience, • 6+ months of experience with medical office procedures and terminology, • Basic level of proficiency with Microsoft applications, • ICD and CPT codes, • Bilingual English/Spanish Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Infection Preventionist Manager Location: University Health Full-Time | Leadership Role Lead the Fight Against Infection Join a mission-driven team committed to protecting patients, staff, and our broader healthcare community through evidence-based infection prevention strategies. As the Infection Preventionist Manager, you’ll work alongside the Director of Infection Control & Prevention to lead and evolve a robust, system-wide program across hospitals and ambulatory care sites. This is more than a job—it's a career-defining leadership opportunity for someone with a passion for infection prevention, an eye for innovation, and the strategic mindset to drive continuous improvement in healthcare safety and quality. What You’ll Do • Partner with the Director to develop and implement strategic infection prevention initiatives across the health system., • Lead, mentor, and develop a team of infection prevention professionals., • Monitor, evaluate, and improve infection prevention policies and procedures in compliance with CDC, APIC, and other regulatory standards., • Analyze and report complex infection control data to improve patient outcomes and financial performance., • Serve as a subject matter expert in outbreak response, surveillance, and program development. Education & Experience: Required: * • Bachelor’s degree in Nursing (BSN), • Minimum 5 years of infection prevention experience in a hospital setting Required: * • Certification in Infection Prevention and Control (CIC) by the Certification Board of Infection Control and Epidemiology, • Advanced expertise in infection control, epidemiology, infectious diseases, and sterilization practices, • Strong leadership, communication, and change management skills, • Proficiency in Microsoft Office (Word, Excel, PowerPoint), data visualization tools (QI Macros), and electronic health record (EHR) platforms At University Health, you won’t just lead—you’ll inspire. You'll be empowered to create meaningful change in a role that blends clinical expertise with strategic leadership in a dynamic and supportive environment. • Make a measurable impact on patient safety and healthcare quality, • Collaborate with interdisciplinary teams across hospitals and clinics, • Grow your career with professional development opportunities, • Take the next step in your infection prevention career., • Apply now to become our next Infection Preventionist Manager and help shape the future of healthcare safety.

POSITION SUMMARY/RESPONSIBILITIES The Care Coordinator is responsible for coordinating and streamlining the care of patients referred to the Interventional Cardiology Clinic. In this role, you will work closely with multidisciplinary teams, triage referred patients, facilitate timely and appropriate provider scheduling, and ensure continuity of care across outpatient and inpatient settings. The coordinator also serves as a liaison between referring providers, the interventional team, and patients, while supporting program growth through outreach and data management. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full-time hospital experience preferred. Work experience in cardiovascular or interventional cardiology nursing preferred. Strong knowledge of cardiac procedures, terminology, and clinical workflow. Familiarity with catheterization lab operations, cardiovascular imaging, and post-procedure. Prior experience with patient navigation or care coordination in a cardiology setting preferred. Proficiency in Epic or other major EHR systems preferred. LICENSURE/CERTIFICATION Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.

POSITION SUMMARY/RESPONSIBILITIES Performs duties within the Clinical Laboratories area, which requires a sound knowledge of clinical laboratory science. Requires evaluating clinical data and quality control information. Responsible for overseeing employees in area. EDUCATION/EXPERIENCE Bachelors degree in medical technology or an appropriate biological/chemical/medical science degree from an accredited college or university and successful completion of a structured clinical program (CAHEA approved) and certified in clinical laboratory experience in the specific department worked and demonstrated ability to supervise OR completion of an accredited clinical program and certification prior to 1963 and one year of current clinical laboratory experience in the specific department OR Bachelors degree in an appropriate biological/chemical/medical science from an accredited college or university and a clinical laboratory specialist certification and one year clinical laboratory experience in the specific department worked. (Certification after obtaining degree is preferred.) LICENSURE/CERTIFICAITON Certification in clinical laboratory science by a recognized certifying agency

POSITION SUMMARY/RESPONSIBILITIES Coordinates the interdisciplinary treatment plan of care for patients across the healthcare continuum within the maternal patient population. Facilitates the delivery of services, evaluates effectiveness, tracks outcomes and functions as the patient advocate to identify and communicate health care needs. Works collaboratively with clinical staff, clinic leadership, and outside agencies in an effort to improve patient outcomes, compliance, and decrease complications. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing, RN or LVN is required. A minimum three years of clinical nursing experience is required. Data entry, referral management, utilization management experience is required. Case Management experience preferred. Experience in a similar setting and working with OB patients preferred. Experience working with EPIC EMR desirable. LICENSURE/CERTIFICATION Current licensure in the State of Texas as an RN or LVN is required.

Vice President, Associate Chief Medical Officer University Health – San Antonio, Texas Shape the Future of Community Health Overview University Health, a nationally recognized academic health system, is seeking a transformational physician leader to serve as the Vice President, Associate Chief Medical Officer (VP, ACMO). This executive position offers the opportunity to drive critical clinical initiatives and elevate the quality, safety, and efficiency of care across University Health’s Community Hospitals. Working in close partnership with the Chief Medical Officer and senior leadership, the VP, ACMO will serve as a visible leader who champions the organization’s commitment to continuous quality improvement, operational excellence, patient-centered care, and the principles of the Triple Aim-Plus. Key Responsibilities * Lead clinical quality and safety efforts across University Health Community Hospitals. * Serve as a key liaison to the Medical-Dental Staff on quality, safety, and utilization matters. * Partner with clinical and operational leadership to improve access, efficiency, and patient satisfaction. * Provide strategic guidance on accreditation, compliance, resource utilization, and Epic optimization. * Collaborate with internal stakeholders and external partners, including academic affiliates and payers, to strengthen performance and community relationships. * Drive data-informed decision-making, clinical documentation improvement, and new program development. Qualifications * Medical degree from an accredited institution and current board certification by the American Board of Medical Specialties. * Active, unrestricted Texas medical license and valid DEA/DPS registration. * At least 10 years of direct patient care experience, with a minimum of 5 years in progressive leadership roles within hospitals or physician organizations. * Preferred: Master’s degree in medical management, business administration, or public health. * Demonstrated success in hospital quality, safety, outcomes improvement, accreditation, and clinical leadership. * Prior experience in public hospitals, integrated health systems, or academic health centers is highly desirable. Why University Health As one of the largest and most respected public health systems in Texas, University Health offers a dynamic, mission-driven environment committed to improving the health of our diverse community. We provide innovative care, cutting-edge research opportunities, and a collaborative culture that empowers leadership at all levels. Join Us If you’re a forward-thinking physician executive looking to make a meaningful impact, we invite you to apply and lead the next chapter of excellence at University Health.

POSITION SUMMARY/RESPONSIBILITIES The Senior Trauma Outcomes Coordinator must possess a background in trauma nursing and performance improvement and patient safety. This position assists the trauma quality program to promote the delivery of optimal and efficient services across the continuum of trauma care, from pre-hospital to rehabilitation. The Senior Trauma Outcomes Coordinator requires knowledge and skill in nursing practice, evidence-based practices, trauma center operations, quality and process improvement, principles of teaching. Through collaboration with Trauma Services faculty/staff, responsible for, ensuring continuous improvement in care of the injured patient from admission through patient disposition and follow-up. Responsible for maintaining documented records of assigned trauma PI activities and security of the Trauma Outcomes database. Obtains and analyzes information in order to develop new or modify existing PI initiatives. Creates customized reports based on analyses of data for dissemination and makes recommendations to improve the quality of trauma care and outcomes. Utilizes state and national benchmarks to determine trauma care standards. May serve as facilitator/leader of process improvement efforts. Provides training and supervision for new Trauma Outcomes Coordinators. EDUCATION/EXPERIENCE Required Qualifications: • Bachelor’s Degree from an accredited school of professional nursing., • Must have three (3) or more years of Trauma PI experience, including working with an ACS Verified trauma program., • Must have practiced as a RN for minimum of three (3) years in an Emergency Department or Critical Care Area, including experience providing care to trauma patients., • Current licensure by the Board of Nurse Examiners for the State of Texas or proof of reciprocity of licensure between the State of Texas and another state., • Basic Life Support (BLS) certification, • Advanced Cardiac Life Support (ACLS) certification, • Trauma Nursing Core Course (TNCC) Provider, • Pediatric Advanced Life Support (PALS) or Emergency Nursing Pediatric Course (ENPC), if assigned pediatric cases, • Trauma Outcomes and Performance Improvement Course (TOPIC), • Trauma Care After Resuscitation (TCAR) or Pediatric Care After Resuscitation (PCAR), • Professional certification (CEN, CCRN, TCRN, or similar) within 1 year of employment, • Excellent communication and interpersonal skills required Preferred Qualifications: · Master’s Degree from an accredited school of professional nursing. · Trauma Nursing Core Course (TNCC) Instructor. · Advanced Trauma Care for Nurses (ATCN) Instructor. · Training course in Injury Severity Scoring. · Advanced quality training and certifications (LEAN Six Sigma, Team STEPPS, other similar) LICENSURE/CERTIFICATION Current licensure as a Registered Nurse in the State of Texas is required.

Why Join Us? At Eleutheria, part of the Point Quest family, we’ve created a place where professionals can do meaningful work while feeling truly supported and valued. We unite a diverse team of therapists, educators, and specialists who share a commitment to helping children and families thrive. Our holistic, neuroscience-informed approach goes beyond simply managing behavioral compliance to address the root causes of challenges, empowering those we serve to reach their full potential. From our Wellness Center headquarters—home to therapy services, yoga programs, and our own private special education school—to our partnerships with schools and organizations across Arizona, we offer a vibrant, collaborative environment where every team member’s expertise makes a meaningful difference. Whether in the clinic, the classroom, or through professional trainings in Positive Behavioral Interventions and Supports (PBIS), you’ll be part of a team that shares knowledge, celebrates wins, and grows together. We offer: • Part time or Full time Opportunities!, • CEU Reimbursement, • Comprehensive Benefits: Medical, Dental, Vision, • Flexible Spending Accounts, • Company-matched retirement plan, • Paid Sick Leave, and Vacation, • Supportive, collaborative, and mission-driven environment, • 50% off Yoga Classes, • Lesson Plan Development: Create effective lesson plans to be submitted each Friday for the following week. Plans should accommodate various student levels, include procedures for assessing knowledge, outline the content standards addressed, and specify the curriculum used., • Supervision of Paraprofessionals: Oversee and direct paraprofessionals assigned to the classroom. While Program Supervisors and Site Administrators will assist in supervision, it is the teacher's primary responsibility in the classroom., • Implementation of PBIS Program (in placements where Applicable) :Manage the classroom's Positive Behavior Intervention and Supports (PBIS) program, including tracking behavior points, maintaining the student store, and communicating with parents/guardians. Ensure daily documentation of behavioral data in Point Quest's database., • Classroom Management: Maintain a classroom environment that prioritizes student engagement and safety, implementing the behavior plan, modifying state-adopted curriculum, and employing strategies to effectively teach students with various disabilities., • IEP Meetings and Documentation: Attend IEP meetings for students assigned to the classroom. Write updates for each student's annual IEP in coordination with the school district, and enter all IEP updates (Present Levels, BIP, ITP, and Goals) into SEIS 7 days prior to the scheduled meeting., • Collaboration: Work collaboratively with other staff and outside agencies to effectively educate each student., • Instructional Planning: Plan instruction and design learning experiences based on data. Conduct summative assessments with each student no less than three times per year., • Professional Development: Participate in ongoing professional development activities, including twice-monthly teacher meetings and monthly all-staff trainings. Teachers are encouraged to engage in additional professional development outside of Point Quest., • Education & Credentials: Bachelor's degree required; Master's degree in Special Education strongly recommended. Valid Special Education Credential (Intern, Preliminary, Clear, Level 1, Level 2 acceptable). Educational Specialist Credential in Mild/Moderate or Moderate/Severe disabilities, depending on classroom assignment., • Experience: 2-5 years working with students with learning and/or social-emotional needs. Experience in running a special day class and implementing curriculum and behavior interventions., • Skills: Proficient in written and verbal English, including business writing and professional communication. Strong interpersonal, organizational, and problem-solving skills. Computer-literate with knowledge of standard software applications and internet., • Environment: Occasional exposure to dust, pollen, and fumes., • Activity: Frequent engagement in tasks such as reaching, handling, standing, walking, and lifting items, with or without reasonable accommodations. PQI is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Field Service Lead, San Antonio, TX (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities. As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: • Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols, • Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment, • Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance, • Overseeing of local business operations to include metrics and required use of couriers, • Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment, • Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation, • Loading & unloading medical devices and supplies, • Processing documentation for delivery and retrieval of products., • Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure., • Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: • High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution, • Five (5) years of customer facing experience in a private, public, government, or military environment, • One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment, • Current, valid Driver’s License Additional qualifications that could help you succeed even further in this role include: • Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties, • Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA), • Experience navigating customer escalations with a solution-based approach, • Experience with prioritizing customer urgent activities and resolving issues onsite, • Ability to lead, mentor and motivate direct reports of all experience levels, • Desire to be part of a team and have self-initiative to work independently, • Excellent follow up/follow through Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Work location: Onsite San Antonio, TX Travel: May include up to 5% domestic travel Relocation: Relocation is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Certain job positions within Solventum require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with Solventum, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses. Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $54,530 - $66,647, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking ______ select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Capacity Planner, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and capacity assessments of injects to the operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: • Conducts CoSA and Enterprise specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises., • Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy., • Generates CoSA specific short-term and long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P., • Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and Enterprise objectives., • Provides clear mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics., • Consults with third party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans., • Leverages sophisticated business/analytical knowledge to participate or lead discussions with internal teams to understand, collaborate and influence solution strategies of complex business objectives., • Applies advanced knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.), • Delivers analysis/findings in a manner that conveys understanding and insight, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy., • Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, multidisciplinary, and forward-looking perspectives., • Ensures that critical initiatives are assessed and included in the long-term capacity plan., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems., • Demonstrated ability to inspire change vertically and horizontally within Workforce Management team and/or supported business or contact center operations., • Experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tool., • Demonstrated experience developing models related to staffing, forecasting, and capacity planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics., • Proven ability to develop business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts., • Strong mathematical and statistical abilities to maintain accurate data reporting and analysis., • Demonstrated expert interpersonal skills to optimally influence and present strategies, opportunities, and mitigate risk., • Demonstrated experience in turning data into insights. What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Intermediate / Advanced skills with Microsoft Excel, Office 365 applications and Tableau., • Knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics., • Experience with creating multi-year capacity plans (36mo plans) Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Capacity Planner, you will be responsible for modifying predictive models and forecasting workforce assumptions based on business intelligence to support operational workforce capacity planning and forecasting for USAA sales, service, and claims environments. Applies innovative quantitative analytical approaches for developing recommendations which resolve business problems, drive solutions and process improvements, and assess capacity impacts of operational injects. Collaborates with internal and external partners to ensure processes, procedures and systems provide accurate and reliable capacity planning and capacity assessments of injects to the operational plan. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: • Conducts CoSA and Enterprise specific sophisticated scenario modeling and gap analysis that reflects forecasted workforce variables, projects, and operational objectives including accurate and timely workforce predictions for budgeting, planning and pipeline exercises., • Gathers, influences, and applies business intelligence from CoSA leaders and support partners as well as emerging trends that drive model injects to improve forecast accuracy., • Generates CoSA specific short-term and long-term tactical and strategic capacity plans that reflect internally prepared forecasted workforce factors, shrinkage, attrition, and staffing both internal and 3P., • Provides mentorship and feedback on timely hiring plans reflecting workforce requirements based on forecasted member demand and Enterprise objectives., • Provides clear mentorship and recommendations demonstrating advanced knowledge of business or contact center operations policy and procedures, including an understanding of service objectives and business or contact center analytics., • Consults with third party relationship management team and suppliers on demand and supply trends to improve execution of short and long-term capacity plans., • Leverages sophisticated business/analytical knowledge to participate or lead discussions with internal teams to understand, collaborate and influence solution strategies of complex business objectives., • Applies advanced knowledge of various forecasting/capacity planning methodologies and performance standards using diverse data applications/visualization tools and techniques. (SAS, Tableau, NICE WFM, Genesys Decisions or capacity modeling tools etc.), • Delivers analysis/findings in a manner that conveys understanding and insight, influences CoSA and Enterprise business leaders, garners support for recommendations, drives business decisions, and influences business strategy., • Develops and communicates insights that consistently influence and drive action with business executives by using fact-based, multidisciplinary, and forward-looking perspectives., • Ensures that critical initiatives are assessed and included in the long-term capacity plan., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in workforce management to include the utilization of workforce management tools, scenario modeling, data analysis tools, telecommunications tools, contact routing and/or workload delivery systems., • Demonstrated ability to inspire change vertically and horizontally within Workforce Management team and/or supported business or contact center operations., • Experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tool., • Demonstrated experience developing models related to staffing, forecasting, and capacity planning with a strong understanding of business or contact center processes, including staffing, queues, schedule bids, data analysis and performance metrics., • Proven ability to develop business or contact center operations policy and procedures to meet service objectives while understanding employee and business impacts., • Strong mathematical and statistical abilities to maintain accurate data reporting and analysis., • Demonstrated expert interpersonal skills to optimally influence and present strategies, opportunities, and mitigate risk., • Demonstrated experience in turning data into insights. What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Intermediate / Advanced skills with Microsoft Excel, Office 365 applications and Tableau., • Knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics., • Experience with creating multi-year capacity plans (36mo plans) Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: • Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value., • Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed., • Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle., • Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps., • Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area., • Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed., • Works with different technologies, internal and external to have oversight of development, testing and controls., • Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function., • Coaches and mentors other Product Owners., • Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line., • Advanced knowledge of Microsoft Office products, applicable databases and product management tools., • Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)., • Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements., • Advanced knowledge and demonstrated use of Process Engineering methodologies., • Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance., • Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: • 8+ years P&C Personal Lines experience (ideally Auto), • 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek., • 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences., • Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting., • 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams., • Experience directly leading modernization efforts for a large Tier 1 insurance carrier., • Guidewire Associate/Analyst Certification, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. Serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories/features/epics, prioritize work, and provide guidance to technical teams across programs/portfolios. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. * Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories, features or epics to support effective and compliant solutions while balancing investment and business value. * Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed. * Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. * Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. * Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute, solution and release in alignment with program, portfolio or product road maps. * Partners with sponsors, stakeholders, and IT to facilitate, define and detail relevant business processes, gaining an expert understanding of the needs, measures, and risks & controls for the improvement area. * Participates with portfolio, program and project level plans related to schedule, scope and resources. * Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed. * Applies expert knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function. * Coaches and mentors less experienced Product Owners, including Seniors. * Demonstrates expert knowledge in multiple business or system domains and capable of leading development across multiple teams at the program level. * Identifies engages, influences and leads business stakeholders and Subject Matter Experts across programs. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor’s degree OR 4 years of related experience (12 years of related experience in lieu of degree). * 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line. * Expert knowledge of Microsoft Office products, applicable databases and product management tools. * Expert knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle. * Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. * Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications. * Expert ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance. * Advanced experience in analyzing and translating business requirements and the ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements. * Guidewire Claim Center Experience. * Extensive experience leading teams delivering complex solutions with minimal supervision. * Experience with Adobe Site Catalyst, GlassBox, Tableau, and/or other tools for measuring solution success. * Demonstrated experience leading, teaching, and mentoring others. * Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps. * Demonstrated ability to work independently and collaborate across lines of business to achieve a common goal. * Demonstrated ability to deliver executive-level communication (PowerPoint, Email Presentations). * Knowledge of operational risk management practices. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: The salary range for this position is: $114,080 - $205,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director, Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you’ll do: * As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. * Develops team reputation as highly skilled experts in decision science support. * Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. * Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. * Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. * Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. * Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. * Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. * Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). * Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. * 3 years of direct team lead or management experience. * Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. * Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. * Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: * US military experience through military service or a military spouse/domestic partner * 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts * Working knowledge of Annuity and Health products * Knowledge of data and analytical capabilities available across USAA Association * Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a skilled Accountant to execute and advise on key accounting functions. Responsibilities include preparing journal entries, performing account reconciliations, assisting with internal and external financial reporting, providing audit support, and conducting financial analysis. Join our team and contribute to accurate financial results! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Charlotte, NC. Relocation assistance is not available for this position. What you'll do: * Apply Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) and regulatory accounting treatment to complex accounting transactions and demonstrates and shares understanding of key implications. * Prepare and communicate financial results and analysis to internal and external partners. * Perform in an accounting advisory capacity to operational business leaders on matters pertaining to business initiatives or strategies. * Lead special projects and coordinates with key partners to ensure timely completion. * Collaborate and maintain strong relationships with business partners. * Resolve issues and provide informed, proactive reporting and analysis to enable effective decision making. * Develop and maintain processes, procedures and tools impacting financial accounting. * Facilitate and review internal controls to ensure an effective and efficient financial system. * Provide guidance and share knowledge with team members. * Participate and support projects related to accounting systems, legal structures, new product launches and other initiatives, ensuring compliance with accounting and reporting standards. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s Degree in Accounting, Finance, or related field; OR a bachelor’s degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation. * Minimum 4 years' relevant work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes. * Proficient knowledge and application of GAAP, STAT and regulatory accounting practices. * Demonstrated ability to partner and communicate effectively with team members and participants across CFO and the Enterprise. * Proficient knowledge of data analysis techniques and statistical methodologies applied in finance or accounting. * Proficient knowledge of relevant technical accounting and reporting disciplines. * Proficient knowledge in Microsoft Excel with experience maintaining large accounting or financial data. What sets you apart: * Background working in PNC insurance, with some knowledge of statutory reporting, preparing financial statements in accordance with Statutory Accounting Principles (SAP). * Experience with Accounting Systems, testing /system manipulation of large data sets; including Oracle General Ledger and Smart View and Fusion Data Intelligence (FDI). * Strong problem solver identifying root cause analysis to tackle issues. * Experience with ERP Systems, Accounting Software and subledger to GL reconciliations. Compensation range: The salary range for this position is: $69,920.00 - $133,620.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Financial Regulatory Reporting Senior, you will serve as a key contributor in the preparation, review, and analysis of reports compiled for regulatory agencies to include the FR Y-9C, FR Y-9LP, FR Y-11, FR 2314, and FFIEC 009/009a. You will be responsible for preparing highly technical components of the reports and/or schedules and conducting detailed reviews of reports and/or schedules prepared by other members of the team. You will also develop and maintain procedure documentation, assist in projects to automate and increase efficiencies, and support data and control testing. As a member of the Holding Company & Subsidiary Regulatory Reporting team within the Chief Accounting Office (CAO), you will support the research, implementation, and documentation of change initiatives resulting from updates to accounting requirements, regulatory requirements, product offerings, systems, and organizational structure. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC. Relocation assistance is not available. What you'll do: * Prepare and review regulatory reports and underlying work-papers and calculations for accuracy and completeness, while assisting with proper interpretation of reporting requirements * Research and consult on complex reporting issues and respond to requests for reports and analytics * Plan and manage workflow of financial and regulatory reporting requests and requirement updates * Interact regularly with management, regulatory agencies, and business partners (i.e., internal and external audit, treasury, compliance and legal, etc.) to ensure appropriate discussion and execution of requisite actions * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures What you have: * Bachelor’s degree required; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 6 years’ experience preparing and delivering financial statements and regulatory reports in the financial services industry, a Bank Holding Company, or similar * Expert knowledge of applicable Microsoft Office applications including Excel * 4 years’ experience conducting research and preparing business and operational financial analysis * Strong knowledge of Generally Accepted Accounting Principles (GAAP) What sets you apart: * Certified Public Accountant (CPA) * Strong working knowledge of regulatory reporting rules and regulations and use of regulatory reporting platforms i.e. Axiom, etc * Utilization of financial management tools i.e. Oracle Cloud General Ledger (GL), etc * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: * Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. * Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. * Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. * Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions. * Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk. * Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. * Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. * Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). * Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. * Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. * Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: * 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) * 2 or more years working experience quoting and binding directly with the insured. * Experience with Agency Management Systems and/or Salesforce. * Experience working in a Commercial Lines multiple carrier environment. * Experience writing Commercial lines in multiple states. * Experience working in a call center environment. * Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Implement independent model validation control activities for high risk in-house and vendor models. * Leverage expert technical approaches to develop and implement validation testing plans. * Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. * Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. * Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. * Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. * Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. * Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: * Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). * Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. * Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. * Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. * Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. * Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: * Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. * Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). * Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. • Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated)., • Identifies and evaluates internal and external issues of strategic importance to a product line., • Demonstrates executive-level thought leadership, strategy development, and financial and operational planning., • Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects., • Oversees the development and implementation of functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities., • Engages with and represents USAA with external partners as appropriate., • Works with internal partners to establish appropriate controls within operational area., • Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives., • Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness, • Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy, • Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results., • Hires, develops, and coaches claims leaders for results delivery., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience., • 6 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience in developing P&C business solutions to include building a business case, creating influence and delivering results., • Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence., • Proven ability to influence leaders across multiple disciplines and executive levels., • Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan., • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling., • Experience using data insights and making recommendations decision-makers., • Accomplished leader with expertise building a large contact center, • Advanced technology skills using AI or IVR technology in a contact center environment, • Experience building, developing, and growing teams through transformation and modernization, • Strategic leadership skills focused on modernization, • Experience utilizing data and insights to understand staffing requirements, productivity and workload standards The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate. This hybrid role requires an individual to be in the office 3 days per week. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This position can be based in one of the following office locations: San Antonio, TX, Phoenix, AZ, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position. The Inside Sr. Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available. Tasks: * Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage. * Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. * Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. * Identify coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies. * Determine and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. * Maintain accurate, thorough, and current claim file documentation throughout the claims process. * Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims. * Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques. * Serve as an informal resource for team members. * Recognize and addresses jurisdictional challenges such as applicable legislation and construction considerations. * Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience. * Developing knowledge of residential construction. * Working knowledge of estimating losses using Xactimate or similar tools and platforms. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Working knowledge of property claims contracts and interpretation of case law and state laws and regulations. * Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. * May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: • Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX), • Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.), • Experience handling water loss claims including water mitigation, water loss estimating and reconciliation, • Experience with full file ownership, • Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing), • Xactimate Level 1 and/or Level 2 certification, • Experience in a call center environment, • Currently hold an active Adjuster License, • Bachelor’s degree, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $63,590 - $117,990. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Development Product Owner Senior, you will serve as a direct representative of the business on an agile team. Attain, understand, and communicate business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Use critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possess an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: • Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value., • Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed., • Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle., • Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps., • Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area., • Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed., • Works with different technologies, internal and external to have oversight of development, testing and controls., • Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function., • Coaches and mentors other Product Owners., • Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line., • Advanced knowledge of Microsoft Office products, applicable databases and product management tools., • Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)., • Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements., • Advanced knowledge and demonstrated use of Process Engineering methodologies., • Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance., • Experience in analyzing business requirements and ability to identify opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: • Proven ability to translate complex business needs into clear, actionable user stories and technical requirements., • The ability to articulate complex technical concepts to non-technical stakeholders, ensuring alignment and understanding., • A deep understanding of agile methodologies and a track record of optimizing development processes for efficiency and speed., • History of successfully managing scope changes while protecting sprint goals and team focus., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As business process owner, leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s)., • Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance., • Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution., • Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements., • Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes., • Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise., • Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy., • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies., • Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team., • Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts., • Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives., • Provides mentorship and guidance support for team and applicable business partners., • Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization., • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies., • Experience in implementing and sustaining change/improvements (change champion)., • Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation., • Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices., • Demonstrated experience with Lean, Business Process Management, or similar methodology., • Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: • Knowledge of payment disbursement processes, treasury operations and regulatory/compliance payment standards., • Familiar with core Claims systems and process workflows., • Adept at gathering, analyzing, and interpreting both qualitative and complex quantitative data to provide comprehensive insights and drive strategic business decisions., • Track record leading complex large-scale initiatives with cross-functional alignment that deliver on business goals and outcomes., • Proven ability to develop a vision and strategy, build multi-year roadmaps and deliver differentiating outcomes., • Strong cross-functional leadership and executive level presentation skills with a focus on translating complex business problems into actionable business insights., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $205,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Financial Accountant Lead supports USAA's accounting and reporting teams as it relates to policy development and implementation. Reviews and actions on complex accounting and regulatory standards with the ability to effectively communicate and provide expert counsel and recommendations to senior management regarding accounting, financial analysis, and reporting on policies and practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. * Leads adherence to Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) accounting and reporting research activities and provides appropriate technical accounting interpretation on the application of GAAP and STAT to finance and accounting employees and senior management. * Creates, maintains and ensures implementation of appropriate accounting policies and best practices. * Evaluates and analyzes proposed transactions for accounting implications and potential impact of proposed accounting standards, and prepares documentation supporting USAA's accounting positions taken on significant or complex transactions. * Assesses the impact of new accounting standards to USAA and leads implementation across affected functional areas. * Assists with drafting comment letters to the FASB or NAIC on proposed accounting standards and represents USAA on several influential external accounting committees. * Accountable for USAA's position with regards to E&Y's technical accounting and reporting inquiries. * Identifies and documents accounting and business requirements impacting USAA systems and processes (including up and downstream). * Supports various company or line of business specific initiatives as it relates to assessing accounting, reporting and disclosure implications. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor's degree in Accounting, Finance, or related field; OR a Bachelor's degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation. * 8 years of accounting or related work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes or other similar experience required. * Subject matter expert knowledge and application of accounting and/or financial services industry data sources * Expert knowledge and application of GAAP and STAT or regulatory accounting practices. * Demonstrated ability to partner and communicate effectively with internal and external team members. * Expert on financial or accounting data analysis techniques and statistical methodologies. * Expert on relevant technical accounting and reporting disciplines. * Experience identifying and documenting accounting/financial processes. * Experience leading direct or cross-matrixed team members. What sets you apart: * P&C Reinsurance accounting background. * Exposure to statutory reporting and Schedule F. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: • 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations., • 4+ years of people leadership experience in building, leading and/or developing high-performing teams., • Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP)., • Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16)., • Knowledge of applicable laws, rules, and regulations applicable to financial institutions., • Experience making data-driven decisions., • Experience working with external agencies and regulators., • Broad knowledge of information technology systems and general system development principles. What sets you apart: • 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services., • 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software., • 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment., • 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases., • Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Manager, HR Operations, you will lead a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding. You will serve as a strategic partner to Talent Acquisition, hiring leaders, and other interested parties, ensuring a seamless transition for candidates into their new roles. Your team will be responsible for performing all pre-onboarding and onboarding activities with precision and care. This includes maintaining compliance with internal controls and handling employment tasks such as background initiation, I-9 verification, state notifications, etc. Success in this role requires strong leadership, attention to detail, the ability to influence stakeholders and drive critical initiatives, and a commitment to delivering an outstanding onboarding experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. What you'll do: * Leads a team of Employment Coordinators dedicated to delivering a high-touch, white-glove onboarding experience for all new hires from offer acceptance through New Eagle Onboarding. * Implements operating strategies, policies, and procedures to ensure operational efficiency, service excellence, and compliance with regulatory requirements. * Assesses team performance against defined metrics and key performance indicators for assigned functions to ensure adherence to targets, identifying and implementing corrective actions as needed. * Finds opportunities for process improvement and partners with the team and stakeholders to implement innovative solutions that improve efficiency, accuracy, and employee experience. * Ensures timely and effective resolution of raised and sophisticated inquiries from employees, managers, and other stakeholders in accordance with established guidelines. * Collaborates with other HR teams and business units to ensure seamless HR service delivery and effective execution of initiatives. * Supports HR projects and initiatives as assigned, contributing subject matter expertise and operational insights. * Maintains knowledge of relevant HR policies, regulations, and compliance requirements to ensure adherence within the team. * Communicates effectively with team members, stakeholders, and leadership to provide updates on operations, initiatives, and challenges. * Builds, develops, and mentors team members to drive engagement, performance, and professional growth. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of progressive experience within Human Resources with a focus on HR operations, HR program/process development and implementation, optimizing HR service delivery models, or managing related functions. * 2 years of direct team lead, supervisory or management experience required. * Effective problem-solving and decision-making skills with the ability to implement and execute solutions to drive operational efficiency and service excellence. * Strong communication, presentation, and interpersonal skills with the ability to collaborate effectively across teams. * Strong organizational and time management skills with the ability to balance multiple priorities and meet deadlines. * Demonstrated advanced business acumen in HR operations, HR laws and regulations, industry practices, and emerging trends. What sets you apart: * Experience leading direct reports and developing people/teams. * Functional Workday experience to include Applicant Tracking System (ATS) experience within Workday. * HR certification(s)/designation(s). Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate. USAA's Catastrophe team is seeking experienced Property Adjusters for in-office claim handling. This hybrid role requires an individual to be in a USAA office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. The Inside Property Adjuster role is an hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Target hire date is January 2026. What you'll do: * Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. * Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. * Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. * Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. * Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. * Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates * Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims * Knowledge of estimating losses using Xactimate or similar tools and platforms. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. * Ability to prioritize and multi-task, including navigating through multiple business applications. * May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: * Currently live within a commutable distance to one of USAA office locations in San Antonio, Phoenix, Colorado Springs, Tampa or Chesapeake for a hybrid in-office work schedule * 1+ years of residential property adjusting of moderate complexity claims * 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating * Proficient with virtual tools (such as Claim X, Hover, and Hosta) * Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement * Experience scoping the loss, assessing damages, interpreting policy and making claim decisions * Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) * Knowledge of homeowner property policies and endorsements * Currently hold an active P&C Adjuster license * Prior experience working directly for a standard insurance carrier * Ability to work overtime and extended hours to support CAT claims * US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: * May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. * May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. * May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. * May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion. This hybrid role requires an individual to be in the office 3 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: * Identifies and handles existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies, standards, and procedures for business activities. * Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims. * Identifies, confirms, and makes coverage decisions on soft tissue claims. * Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines. * Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions. * Provides advice and sets expectations into next steps to members. * Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. * Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. * Supports workload surges and/or Catastrophe Operations as needed. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims. * Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations. * Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. What sets you apart: * 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability. * 1 year auto physical damage or total loss experience. * Ongoing Professional Development with a focus on Insurance. * Bachelors’ Degree or higher. * US military experience through military service or a military spouse/domestic partner. Compensation Range: The salary range for this position is: $57,970 - $103,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans., • Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management., • Responsible for direct report performance management, talent development, and career progression planning, • Accountable for overall teamwork product volume, quality, and business value delivery., • Accountable for overall team regulatory, risk, and internal control compliance., • Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans., • A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions., • Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution., • Holds team members accountable for performance goals and establishes business-driven development plans for the team., • Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs., • Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards., • Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in data and analytics, technical, or business-relevant function, • OR If advanced degree in a STEM discipline, 6 or more years’ experience in data and analytics, technical, or business-relevant function., • 3 years of direct team lead or management experience., • Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions., • Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects., • Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders., • Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies., • Experience leading and coaching others in understanding and translating needs into requirements., • Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources., • SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related)., • Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: • Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making., • Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture., • Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights., • Experience in direct people management, including coaching, mentoring, and performance management., • Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The dedicated Executive Director, Business Excellence, for Bank OMNI Sales and Service (BOSS) is a critical leadership role responsible for proactively managing and mitigating vulnerabilities across the BOSS business. This role centralizes accountability for all safeguard functions within BOSS, ensuring alignment with Bank Risk Program and RGF expectations and enabling operational resilience through repeatable processes and data-driven insights. This Leader will manage a team of subject matter experts specializing in BOSS vulnerability and control, providing comprehensive and proactive business coverage and will oversee the team's efforts to streamline safeguard-related processes, enhance collaboration, and minimize disruption to BOSS operations. The ED, BOSS Business Excellence utilizes executive-level business acumen, strategic thinking, process improvement, and decision-making abilities and provides effective hands-on management and leadership. This position can work remotely in the continental U.S. with occasional business travel. * Oversee key initiatives and accelerate the strategic execution of key cross-functional workstreams * Develop and maintain an end-to-end strategy to improve the use of employee feedback as a key element of our process improvement efforts and target state design * Effectively implement a process that can be used horizontally, at scale, across the Bank to improve the pull-through of innovative ideas from our employees * Design integrated communication plan to provide employees feedback on the outcome of their ideas * Ensures effective oversight, governance, risk identification, and compliance in place to monitor channel performance; identify, measure, and report on performance targets * Enable target-state employee and member experiences and operational excellence through effective process management, change delivery, and communications * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 10 years of channel or large-scale sales, service, or operations experience within a highly regulated environment. * 3 years of experience in sales/service effectiveness or performance analytics and reporting, including experience providing trends/solutions in a contact center or large operations environment. * 4 years of people leadership experience in building, managing and/or developing high-performing teams is required. * Ability to develop successful relationships with internal stakeholders and negotiate and influence at all levels of the organization. * Experience leading through change and communicating effectively at scale. * In-depth knowledge required of financial industry laws, rules, and regulations as well as regulatory guidance on processes, programs, and operations What sets you apart: * Experience in contact center operations * Experience in first and second-line operational risk/compliance * Deep Familiarity with bank risk programs * Leadership experience * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750-$265,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is on a bold journey to become a skills-powered organization. We are seeking a strategic and visionary leader to drive this transformation—redefining how we understand, develop, and deploy talent across the enterprise. This role will lead the design and implementation of our AI-powered talent marketplace, connecting people to opportunity through the lens of skills, not roles. By shifting from a job-centric model to a skills-based approach, this leader will unlock workforce agility, elevate employee experience, and accelerate business performance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. The Work Ahead * Skills Strategy Leadership: Define and execute a comprehensive strategy to transition USAA into a skills-based organization, aligning workforce practices with business priorities and future capabilities. * Talent Marketplace Implementation: Lead the deployment of an AI-powered internal talent marketplace that matches employees to gigs, projects, roles, and learning pathways based on skills and potential. * Workforce Intelligence: Build and maintain a robust skills taxonomy and data infrastructure to enable dynamic workforce planning, talent mobility, and capability development. * Technology Integration: Partner with HR Tech, Data, and AI teams to ensure seamless integration of marketplace platforms into the broader talent ecosystem. * Change Activation: Drive enterprise-wide change management and engagement strategies to foster adoption, mindset shift, and sustained impact. * Cross-functional Collaboration: Work closely with business leaders, HR, Finance, and Strategy teams to co-create solutions that meet evolving talent needs. * Measurement & Optimization: Establish success metrics, monitor impact, and continuously refine strategies based on data insights, employee feedback, and market trends. What you'll do: * Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization. * Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree * 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management) * Advanced knowledge of various talent management technology solutions * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives * Proven ability to develop and implement strategic talent management initiatives * Proven ability and experience managing and influencing senior leaders and peer stakeholders * Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates * Stays attuned to advancement in research and practice and applies those insights to work * Experience managing change in support of organizational or programmatic initiatives * Demonstrates a structured approach to problem solving while balancing competing priorities What sets you apart: * Proven experience leading skills-based transformation or talent marketplace implementation in a large, complex organization * Deep expertise in workforce strategy, organizational design, and talent technology * Strong understanding of AI-enabled platforms and their application in HR and talent management * Exceptional ability to influence across functions and levels, driving alignment and action * Experience building and operationalizing skills taxonomies and data frameworks * Demonstrated success in leading change and enabling enterprise-wide adoption * Master’s degree in Business, HR, Organizational Development, or related field Compensation range: The salary rang for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Solutions Engineer Staff - Bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: As a Solutions Engineer Staff - Bank, you will design and support the development of bank technology solutions to ensure that solutions meet business needs and align with architectural standards. Utilizes technical leadership and deep understanding of business goals, business processes and solutions architecture to align technology to USAA’s mission, brand pillars and strategic priorities. • Lead evaluation, design, and analysis of secure large-scale bank solutions., • Translate business and technical requirements into an architectural blueprint to achieve business objectives., • Manage all aspects of delivery of solution design, including capturing of security requirements, identifying risks & opportunities, and alignment to USAA’s technology strategy, Enterprise Architecture standards and Enterprise policies., • Maintain blueprints, portfolio level designs, and reference architectures of relevant products., • Maintain thought leadership role in relevant technology, remaining up to date on various architecture patterns, software development methodologies and industry partners., • Collaborate with enterprise architecture, information security, applications and infrastructure teams to produce optimal designs., • Provide expert level guidance on design decisions, standards, operational practices and technology trends in your domain of expertise., • Communicate problems, risks, and challenges to drive discussions across key stakeholders –engineering, operations, developers, and senior leadership., • Provides consultation and influences the practice of architecture for consistent Enterprise architectural approaches while collaborating alongside senior leadership, engineers, and technologists., • Establishes and communicates strategies to senior leadership, industry partners and business stakeholders, leveraging technical and business expertise to influence, guide, and craft business strategy and decision-making at the highest interpersonal levels., • Provides technical mentorship and expertise to drive integration of new technologies and applications into the existing IT infrastructure ensuring they are scalable, secure, and adaptable in the technology focus areas., • Ensures the quality and performance of specialized technology focus area through reviews, audits, and continuous improvements., • Responsible for designing the platforms and ecosystems that drive the use of the IT architecture in the specialized technology focus area. Matures USAA’s technical brand and industry position in technology by contributing to external technical communities where the specialized technology focus area is relevant., • Stays current with emerging technology trends and identifying opportunities to leverage enhanced technologies, tools and solutions for the organization in the specialized technology focus areas., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Technology, Computer Science, Business Administration, Information Systems/Management, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10+ years of software development experience demonstrating depth of technical understanding within multiple discipline(s)/technology(s), including banking software solutions to include 3 years demonstrated leadership driving enterprise technology projects or initiatives., • 8+ years of experience delivering technology solutions in all phases of the software systems and application development lifecycle., • 5+ years of progressive related architecture design and implementation experience within a large-scale technology environment., • Deep understanding of IT architecture, best practices, and methodologies in specialized technology focus areas., • Extensive knowledge of IT related risk management framework and policies., • Ability to effectively drive innovation to deliver high-quality, scalable, and robust IT Architecture products that are directly linked to enterprise goals and strategies., • Exceptional communication skills, including executive level communications and experience creating proposals, design summaries and presentations., • Comprehensive knowledge of both current and emerging technologies that affect business., • Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. What sets you apart: • Cloud Computing: Proficiency with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)., • Software Development: Strong knowledge of software development lifecycles, common programming languages (e.g.,Java Python), and design patterns., • System Design: Expertise in designing scalable and secure systems, including experience with microservices, distributed systems, and enterprise architecture., • IT Infrastructure: A solid understanding of networking, databases (SQL and NoSQL), operating systems, and virtualization technologies., • Security: Knowledge of cybersecurity principles and how to build secure, compliant systems., • DevOps: Familiarity with DevOps principles like continuous integration and continuous delivery., • Communication: The ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders, • Business Acumen: The ability to understand business strategy and translate business problems into technical solutions., • Problem-Solving: Ability to analyze complex problems, identify root causes, and design effective, cost-efficient solutions., • Architecture Frameworks: Familiarity with enterprise architecture frameworks, such as TOGAF or Zachman., • Deployment Models: Understanding of different deployment models, including on-premise, hybrid, and cloud., • Technical Documentation: Skills in creating architecture diagrams and documenting design decisions are essential Compensation range: The salary range for this position is: $143,320-$273,930. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Litigation Manager for our Labor & Employment legal team in San Antonio, Texas. As a dedicated Litigation Manager in Labor & Employment, you will manage and guide outside counsel in crafting litigation strategy on sophisticated cases. Collaborates and facilitates cross-functional teams in the strategy development and implementation of litigation solution. Guides the business on strategy in the pursuit of case resolution and offers business solutions to handle litigation risk. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based at our San Antonio, TX corporate office location. Relocation assistance is not available for this position. * Responsible for managing legal cases considered high profile, high exposure, which may involve EC and/or BoD awareness and/or potential for significant enterprise impact. * Participates in formulating, communicating, and briefing case strategy to internal legal team and/or business leaders. * Prepares case evaluations and requests for settlement authority in cases with potential for significant enterprise impact. * Research moderately complex to complex cases and integrates information. Forms responses and submits responses to legal and regulatory requests. * Conducts case activities to include investigating case facts, creating a litigation plan, reviewing and revising pleadings, and representing USAA at mediations and trials. * Reviews and analyzes files, policies, company documents, and witnesses to evaluate exposure, respond to discovery requests and aid outside and in house counsel in case strategy. Analyzes demographic or statistical data to mitigate risk. * Participates in the legal discovery process including preparing materials for production, deposition preparation sessions and depositions, and assisting in identification and preparation of witnesses for depositions and trials. * Creates Legal Hold documents and monitors the EDiscovery process to ensure USAA is compliant with State and Federal Rules. * Identifies opportunities, synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation case solutions. * Acts as a liaison with internal and external counsel, management, and other external parties. Applies proficient knowledge of litigation and its processes. * Provides input and expertise on cases within a single CoSA and may assist on cases impacting multiple CoSAs. * Under minimal attorney supervision, researches, forms responses, and submits to legal and regulatory requests. * Provides insight on issues and process improvements. * Serves as a resource to team members, others in General Counsel, and business clients. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum required) may be substituted in lieu of a degree. * 4 years experience in litigation as a paralegal handling complex litigation or relevant work. * Proficient knowledge of relevant statutes, case law and regulations in relevant discipline. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Proficient knowledge of relevant enterprise discipline (labor & employment, or P&C, Bank, etc). What sets you apart: * Experience working as a Paralegal focusing on labor & employment litigation matters within a law firm or corporate legal department. * Knowledge of federal and state employment laws (Title VII, ADA, FMLA, ADEA, wage/hour) and defense of related litigation matters. * Skilled in using legal research databases (e.g., Westlaw, LexisNexis), document management systems, and other legal technology. * Experience in managing all aspects of discovery, including legal holds, potential witness interviews, document review, written discovery, and depositions. * Experience with alternative dispute resolution methods, particularly mediation and arbitration of labor & employment disputes. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Decision Science Analyst Lead - Member Value, you will join our Member Value and will be instrumental in transforming member service experiences through in-depth, end-to-end analytics. You will uncover critical insights to drive higher member satisfaction and value, refine service strategies, and optimize performance. You will collaborate with business leaders, apply advanced analytical techniques, and translate complex data into clear, actionable recommendations that drive significant change. This is a unique opportunity to apply your analytical expertise and shape the future of member experience with data-driven insights. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. * Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy. * Organizes and leads all aspects of the development of requirements/resources necessary to meet established objectives * Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change. * Translates recommendation into communication materials to effectively present to all levels of management. * Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. * Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). * Integrates/transforms disparate data sources and figures out appropriate data hygiene techniques to apply. * Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. * Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy. * Provides subject matter expertise in operationalizing recommendations. * Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. * Finds opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework). ). * Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field is required; OR 4 years of related statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of data & analytics experience; OR 6 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 8 years combined experience; OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field and 6 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). * 3 years of direct and/or indirect management experience. * Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making. * Experienced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: * Prior U.S. military service or being a military spouse/domestic partner is highly valued. * An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline. * A deep understanding of the customer/member journey and service operations. * Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints. This includes a strong proficiency in applying statistical modeling, machine learning, and quantitative analysis techniques. * Exceptional communication and presentation skills, with a validated talent for translating complex insights into tangible business impact for diverse collaborators. * Validated ability to take on complex analytical challenges, develop data-driven solutions, and execute on recommendations. * Ability to work independently, lead projects effectively, and proactively find opportunities for analytical exploration and improvement. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Lead Business Strategy Analyst. This role is instrumental in shaping the future of our member service experiences by bridging in-depth analytics with strategic foresight. You will analyze current trends, identify emerging opportunities, and develop robust plans to drive higher member satisfaction and value. You will collaborate closely with business leaders to translate strategic vision into actionable plans. This is a unique opportunity to apply your analytical and strategic planning skills to set the course for the future of member experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: • Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy., • Oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further., • Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort., • Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience., • Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals., • Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills., • Serves as a team lead and provides guidance and on-the-job training to team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting., • Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights., • Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics., • Experience influencing business decisions., • Strong analytical skills with experience using hypotheses-driven problem solving., • Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). What sets you apart: • Prior U.S. military service or being a military spouse/domestic partner is highly valued., • Expert-level understanding of Agile methodologies and proven ability to effectively manage organizational demand and capacity by identifying, prioritizing, and optimizing work across multiple teams., • Understanding of the customer/member journey, service operations, and broader business strategy, with the ability to connect analytical insights to overarching business objectives., • Demonstrated ability to develop strategic plans, identify future trends, and translate findings into actionable strategic initiatives that enhance member experience across all touchpoints., • Exceptional communication and presentation skills, with a proven talent for translating complex insights and strategic recommendations into compelling narratives, driving buy-in and action., • Proven ability to tackle complex challenges, develop data-driven recommendations, and critically assess strategic options to inform planning and execution., • Ability to work independently, manage strategic planning projects effectively, and proactively identify opportunities for analytical exploration and strategic advancement. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Decision Science Analyst Senior - Member Value, you will contribute to transforming member service experiences by supporting end-to-end analytics. You'll help uncover valuable insights that improve member satisfaction and support our service strategies. You'll work closely with experienced team members, learn to apply analytical tools, and assist in translating data into understandable recommendations. This is a great opportunity to grow your skills in analytics and help shape how we understand and serve our members. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: * Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. * Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy. * Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change * Translates recommendation into communication materials to effectively present to various levels of management. * Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. * Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). * Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply. * Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. * Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. * Provides subject matter expertise in operationalizing recommendations. * Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) * Finds opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework). * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of data & analytics experience OR * a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR * advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). * Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making. * Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. * Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: * An interest in supporting our military community or military families is a plus. * An understanding of how customers interact with services and what makes a good customer experience. * An interest in learning and applying analytical techniques to explore data and identify trends. * Good communication skills, with the ability to explain findings simply and clearly. * A strong desire to learn new analytical methods, tools, and grow your career in data science and analytics. * Ability to collaborate effectively with team members and contribute to shared goals. Compensation range: The salary range for this position is: $114,080.00 - $218,030.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * ACAS or FCAS designation. * Proven background in P&C model frameworks, ranging from pricing, reserving, and catastrophe modeling to enterprise risk, across development, validation, or oversight risk. * Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum. * Deep knowledge and experience with SR 11-7 and/or ASOP 56. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The VP, Senior Financial Officer (SFO) for Property & Casualty (P&C) leads a team of professionals accountable for providing strategic decision and operational finance support to the line of business or staff agency. In this role, the SFO supervises the direction, control, and coordination for CFO related activities, including financial planning & forecasting, budgeting, Cost Benefit Analysis, operational efficiency, client relationship support and talent management & development. In addition, the SFO supervises the system of accounting and financial controls including revenue and expense recognition, accounts receivable and accounts payable. This role develops and reviews both internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. This function is the integral financial resource for line of business or staff agency. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in any of our offices including: • San Antonio, Texas, • Plano, Texas, • Phoenix, Arizona, • Tampa, Florida, • Charlotte, North Carolina, • Chesapeake, Virginia * Relocation assistance is only available to San Antonio for this position * What you will do: * Provides executive leadership for the development and execution of USAA’s financial strategy for the P&C line of business by supplying financial insights and aligning with the broader business strategy and regulatory expectations. * Leads operations of the SFO team, ensuring effective execution of core financial processes and use of supporting technologies. * Communicates clear expectations, roles and responsibilities within the SFO team and supports accountability for operational deliverables. * Facilitates the execution of business transformation initiatives and innovation efforts in support of the line of business or staff agency’s operational goals and USAA priorities. * Leads a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Facilitates the development and execution of the vision, and strategy for the line of business or staff agency’s financials for effective operational planning and forecasting, while operating within risk appetite parameters. * Assists in identifying and implementing responses to meet business challenges, including projection of regulatory performance and compliance. * Collaborates with other CFO functions, control partners, and key collaborators in resolving issues/concerns to mitigate risk. * Implements control procedures and monitors financial accounting activities—such as asset and liability reserving, revenue and expense recognition, accounts receivable and accounts payable—ensuring compliance with internal policies and external standards. * Applies established quantification techniques for review and control processes to ensure the accuracy of actual and projected financial documents. * Leads the financial planning, forecasting, and stress testing impact analysis processes for the line of business or staff agency including budget preparation, reporting, and briefing support. * Develops and matures diagnostic, sensitivity and predictive models, analytics, tools and business insights to harness sophisticated finance techniques to advise business and prioritization. * Operates within established policies and guidelines, and acting in accordance with applicable laws, regulations, and supervisory guidance, including ensuring policy exceptions are promptly and effectively assessed and called out for the SFO function. * Develops and delivers standardized financial reporting (monthly, quarterly, and annually) on results for assigned area. Responsible for reporting results of operations to senior management. * Supports the preparation of internal and external material reported to Board of Directors, rating agencies, regulators, and senior management. Responds to third party requests for information, including Regulators and Rating Agencies. * Participates in identifying, measuring, and supervising material financial risks, including facilitating the development, adherence, monitoring, reporting on risk limits and risk limit utilization for the SFO function. * Facilitates and maintains a strong internal control environment within the SFO function, including information systems and preventative and detective controls, to effectively lead material risks and ensures adherence to accounting standards. * Conducts ongoing financial analysis to identify emerging trends—such as cost drivers, operational inefficiencies, or loss patterns and engages with management to develop and operationalize plans to improve financial performance or resources stewardship. * Ensures long-term financial strength by identifying and quantifying financial risks, collaborating with Treasury to advise capital planning, and ensuring financial objectives align with capital targets. * Participates in benchmarking efforts to evaluate financial or operational performance against internal or external comparators. Supports line of business or staff agency and CFO policy, standards and affiliate statement of work updates and revisions. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Education: * Bachelor’s degree in finance, Economics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of progressive related experience developing strategies, leading major initiatives and delivering results within aa sophisticated matrix environment required. * 8+ years of people leadership experience in building, leading and/or developing high performing teams. * Experience leading cross functional teams and collaborating with key resources and senior level collaborators, influencing decisions, and leading work to achieve strategic goals. * Extensive knowledge of the principles and theories of finance, accounting and/or other related business fields and subject areas. * Strong background in providing sound strategic decisioning applying financial analysis and data. * Executive-level experience with strategic financial planning and forecasting, driving operational efficiency, and synthesizing large amounts of data. * Relevant knowledge of inherent risks and inherent risks and substantial knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. In addition to the minimum experience above, this role also needs the following: * 5+ years of experience in the Property & Casualty (P&C) Industry experience (Personal Lines) * State level financial management * P&C capital management experience * Experience in launching new insurance products and companies What we offer: The salary range for this position is: $224,250 – $403,650. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Senior Communications Manager, you will play a pivotal role in shaping and amplifying USAA’s external voice across property and casualty insurance, life insurance, and technology. You will lead the development and execution of innovative public relations campaigns that seamlessly integrate paid, earned, shared, and owned media to strengthen USAA’s reputation and influence. In this role, you’ll serve as a trusted advisor to senior leadership, providing strategic counsel on executive positioning and thought leadership. Your expertise will ensure that communications strategies, plans, and tactics align with enterprise priorities and deliver measurable impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX and Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Provides regular counsel and insight to senior management, subject-matter experts, and unit staff to develop complex effective communication strategies and tactics in support of enterprise strategic initiatives., • Prioritizes complex communication projects and ensures they support enterprise plans for employee, member, and public initiatives. Serves as a key influencer and integrator of strategic objectives across the enterprise., • Creates strategies that employ communications tactics such as press outreach, online advocacy, social networking internal and external social channels, leadership, and other internal and external communication channels, and , publications. Assist to measure the effectiveness of communications strategies to ensure objectives are met., • Develops and implements complex communications plans in support of business objectives and collaborates with colleagues to support positive business outcomes, protect and enhance USAA's reputation, and engage the company's workforce., • Develops, manages and executes effective messaging, collateral, processes and strategies in support of business initiatives; craft key messaging for use with federal and local regulators .Partners with various teams within the Marketing & Communications Organization (e.g. Social Business, Content Strategy & Development) and with key enterprise partners in the development of collateral to be used across all mediums, including print, web, email, video, and social media to help deliver the messages on the identified channels., • Maintains a command of USAA strategies and possesses in-depth knowledge of financial services industry issues and trends, and actively seeking to link those issues to ongoing or emerging employee, member and/or public communications opportunities., • In support of public affairs, leads and/or partners in the development and implementation of all communications to include crisis management, legislative, regulatory and litigation communications. Manages message development and builds relationships with third-party groups., • Develops and manages grassroots communications with influential groups. Develops relationships with the news media to leverage USAA's reputation., • In support of social media, partners with the Social Business team to plans, directs, and executes USAA's social media strategy to protect, sustain, and enhance USAA's reputation., • Mentors junior team members. What you have: • Bachelor's Degree in Communications, Journalism, Marketing, or a related degree required.4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 6 or more years of progressively responsible experience in internal and/or external communications (including employee communications), preferably within the financial services industry to include media relations experience working with media outlets at national, regional or local levels., • Advanced writing and editing skills and excellent verbal communication skills., • Advanced knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required., • Advanced level in communication industry practices and emerging trends required., • Experience in translating business objectives into integrated communication strategies and tactics that drive business performance., • Advanced level project management and collaboration experience. What sets you apart: • Experience developing, implementing and leading communications in the financial services sector., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a visionary, systems-minded leader to architect and activate our workforce technology strategy. This newly created role is central to our future-of-work agenda, sitting at the nexus of strategic workforce planning, AI-enabled HR technology, and organizational design. It’s a rare opportunity to shape how we scale, sustain, and evolve the digital infrastructure that powers our people strategy. This leader will be responsible for identifying, aligning, and orchestrating the right mix of technologies—including our talent marketplace (8fold), automation platforms, and emerging AI capabilities—to meet the dynamic needs of our workforce. Success in this role requires deep collaboration across HR Operations, Technology, Procurement, and vendor partners to ensure seamless integration, accelerated adoption, and continuous innovation. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. The Work Ahead * Workforce Technology Strategy: Design and evolve a future-ready workforce technology strategy aligned with enterprise goals. Recommend AI-powered platforms that support workforce planning, talent mobility, and organizational design, co-creating solutions with talent leaders. * Cross-Functional Collaboration: Connect across HR Operations, Technology, and Procurement to align and sequence initiatives within the broader HR roadmap. Ensure readiness and adoption across stakeholder groups. * Change & Adoption Enablement: Lead change management and training efforts to drive successful rollout and adoption of new technologies. Build enablement resources that help teams confidently use new tools. * Vendor & Capability Management: Manage vendor partnerships and stay ahead of product releases. Ensure organizational processes are ready to absorb and leverage new capabilities quickly. * Sustainability & Automation: Embed scalable, sustainable solutions into daily operations. Drive automation and process optimization to increase efficiency and long-term impact. * Project Leadership: Lead cross-functional technology initiatives from strategy through execution, ensuring clear milestones, accountability, and measurable outcomes. What you'll do: * Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization. * Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree * 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management) * Advanced knowledge of various talent management technology solutions * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives * Proven ability to develop and implement strategic talent management initiatives * Proven ability and experience managing and influencing senior leaders and peer stakeholders * Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates * Stays attuned to advancement in research and practice and applies those insights to work * Experience managing change in support of organizational or programmatic initiatives * Demonstrates a structured approach to problem solving while balancing competing priorities What sets you apart: * Proven experience in HR technology strategy, workforce planning, or organizational design * Strong understanding of AI-powered HR platforms and talent marketplaces (experience with 8fold is a plus) * Exceptional stakeholder management and cross-functional collaboration skills * Ability to translate complex technology concepts into actionable strategies * Experience leading change and driving adoption of new tools and capabilities * Excellent communication and influence skills, with the ability to translate data into compelling narratives and actionable strategies Compensation range: The salary rang for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a trusted advisor, executive coach and strategic partner to senior executive leadership, you will proactively drive business value through development of long-term talent strategies aligned with business objectives. Leveraging business acumen, data-driven insights and innovative thinking to solve complex HR and business challenges, you will influence key decisions impacting organizational performance while driving initiatives that result in a high-performing and engaged workforce. You will lead and develop a team of HR Business Partners to ensure delivery of business aligned strategies and high impact advisory support. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. The Executive HR Business Partner defines and drives the talent strategy for assigned function or line of business, ensuring alignment with business and HR strategic objectives. As a strategic advisor to senior executive leaders, provides critical insights and influence to shape long-term workforce decisions that strengthen organizational capability, readiness, and growth. Leading a team of HR Business Partners, fosters a high-performing, inclusive culture and partners across HR to deliver innovative, data-driven solutions. Operating with a digital-first mindset and leveraging advanced analytics, and external market insights, enhances competitiveness, agility, and workforce performance while driving measurable business impact. What you'll do: * Defines and drives line of business talent strategies that align with enterprise HR objectives and business priorities, ensuring long-term workforce readiness and organizational growth. * Influences enterprise priorities by providing insights and recommendations that shape strategic workforce planning, cost-of-labor targets, and operating models. * Serves as a trusted strategic advisor to senior executive leaders, leveraging deep HR functional expertise in talent management, organizational effectiveness, and workforce strategy to challenge assumptions, present alternative perspectives, and guide high-impact workforce decisions that drive competitive advantage. * Leads complex, cross-functional organizational transformations, including large-scale operating model changes, future-skills planning, and association-wide initiatives that enhance agility and efficiency. * Anticipates and shapes future workforce needs by leveraging advanced analytics, external benchmarks, and emerging trends to identify skill gaps, inform talent investments, proactively address blind spots, and develop HR solutions that support strategic business objectives in partnership with senior executive leaders. * Drives the evolution of HR’s strategic roles, positioning HR as a catalyst for innovation, agility, and business success. * Champions a high-performance, inclusive culture that fosters engagement, collaboration, recognition, and leadership capability at all levels. * Oversee strategic workforce planning and processes, partnering with Finance, HR COE’s, and business leaders to optimize resource allocation, talent development, and cost management. * Guides succession planning and leadership development to ensure robust talent pipeline and organizational stability. * Ensures delivery of integrated HR solutions, collaborating across HR functions to simplify, digitize, and improve service delivery for maximum business impact. * Builds and sustains trusted relationships with executive leadership and key stakeholders, strengthening HR’s influence and credibility across the enterprise. * Develops and enables the HRBP community to deliver consistent, business aligned strategies and high impact advisory support. * Synthesizes business insights and priorities to shape HR programs, policies, and solutions that are fit-for-purpose, drive business outcomes, and ensure client needs are embedded in association-wide initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 10 years of progressive experience in one or more human resources disciplines with a focus on business partner experience driving strategic, transformative initiatives in a complex, matrixed environment. * 6 years of people leadership experience in building, managing and/or developing high-performing teams required. * Demonstrated experience leading HR strategies for multiple functions or lines of business and driving organizational transformation. * Proven ability to synthesize complex business and workforce data into actionable insights and executive-level recommendations. * Demonstrates strong executive presence and interpersonal skills, with the ability to build trust and credibility with C-suite, senior executive leaders, and HR peers. * Experience designing and executing long-term talent and workforce strategies aligned with business and HR strategic objectives, while anticipating future business needs and skill requirements. * Strong problem-solving skills with the ability to holistically assess organizational challenges and implement integrated, association-focused solutions. * Deep understanding of business operations, market dynamics, and industry trends to inform HR strategies that support the association’s performance. * Ability to influence senior level executives and cross-functional leaders, guiding workforce decisions that drive competitive advantage, organizational capability, and sustainable growth. * Skilled in creating and presenting executive-level materials, facilitating complex discussions, and driving decision making that impacts multiple lines of business. * Demonstrated ability to mentor and develop talent, fostering a high-performing, strategic HRBP community. What sets you apart: * Significant leadership experience as an HRBP driving strategic talent initiatives in a large, complex organization in financial services, banking, insurance, technology or related industry. * Significant experience independently driving change and leading through large scale business transformations with significant talent movement. * Demonstrated experience influencing senior leaders and c-suite executives through data and insights to drive decision-making and business outcomes. * Demonstrated success operating horizontally across teams in a flexible, agile manner * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $ 195,230-$351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful. As a dedicated Corporate Affairs Business Partner at the Lead level, you will serve as a strategic advisor, bridging Corporate Affairs with the Property & Casualty and Life Insurance business lines at USAA. You will counsel internal clients on effective stakeholder engagement strategies to help them achieve their goals. You will also be responsible for developing and executing corporate impact strategies that advance enterprise priorities, protect and elevate the company’s reputation, and connect employees and stakeholders to USAA’s mission We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: • Advises business leadership on communications, reputation management, corporate impact, and stakeholder engagement strategies, ensuring Corporate Affairs enables enterprise strategy, drives growth, and mitigates risk., • Develops and executes comprehensive corporate affairs plans aligned with enterprise strategic plans and business objectives., • Leads the development and implementation of corporate affairs strategies that align with overall enterprise strategy and business objectives for both internal and external audiences. This includes proactively identifying and managing crises, potential reputation risks, and opportunities., • Employs data-driven analysis to develop and implement proactive strategies for mitigating potential business challenges and external risks., • Maintains an in-depth understanding of the external market, business strategy, and corporate affairs function., • Cultivates strong relationships with internal partners, highlighting the contributions and measurable results of corporate affairs efforts. Uses this data to adapt and improve strategic plans to better support business objectives., • Partners with content studio team members to deliver high quality communications for collective execution in support of corporate strategy and business goals., • Provides mentorship and training to team members, supporting their development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in corporate communications, public affairs, general business consulting, or related work experience, • Demonstrated success advising senior leaders and navigating complex organizations., • Deep understanding of business drivers and the ability to align communications and social impact efforts to enterprise strategy., • Comprehensive knowledge of the financial services and insurance industries and regulatory landscape., • Experience developing and implementing communications strategies that align with overall business objectives and drive measurable results., • Demonstrated ability to assess and make decisions of a complex nature that align to enterprise and/or business objectives and the ability to identify and resolve issues effectively., • Demonstrates an advanced understanding of target audiences, uses strong skills in editing and writing style to impact significant change through written communication. Adapts communications style across diverse audiences and channels., • Experience leading cross-functional teams or projects. What sets you apart: • Experience supporting P&C or Life Insurance businesses, preferably both, • Business acumen, particularly around corporate financials, • Communications agency or management consulting experience, • Executive presence, a persuasive style and sound judgement, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a highly skilled Life Risk Actuary specializing in Financial and Model Risk to join our dynamic team. The ideal candidate will hold either an Associateship (ASA) or Fellowship (FSA) from the Society of Actuaries, showcasing a actuarial background and proven proficiency in developing and leading life actuarial models. Essential to this role is substantial experience in the life actuarial domain, particularly with a keen focus on financial risks associated with health products, especially Medicare Supplement offerings. This position is essential for safeguarding the integrity of our modeling practices, ensuring adherence to regulatory frameworks, and navigating the complexities of financial risk. The successful candidate will play a pivotal role in improving our actuarial capabilities and contributing to the strategic direction of our organization, thus driving innovation and compliance in a fast-evolving landscape. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Performs independent model validation control activities for high risk in-house and vendor models., • Demonstrates technical approaches to develop and implement validation testing plans., • Replicates model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly niche techniques., • Conducts and develops plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets., • Reviews at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes., • Assesses model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types models. Coordinates and advises the model validation work of peers., • Produces and delivers validation reports and related validation work to model validation management, model partners, senior leadership, and others., • Implements the independent model validation process aligned with the written risk and compliance policies and procedures at an extensive experience level. Evaluates model risk control strengths around model development, implementation, and use. Develops on emerging modeling techniques and approaches. What you have: • Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 6 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research., • Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research., • Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators., • Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators., • Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: • Attainment of Society of Actuaries Associateship (ASA) or Fellow within the Society of Actuaries (FSA), • Experience leading all aspects of or developing models in the life actuarial space, • Experience leading all aspects of financial risk associated with Health products, particularly Medicare Supplement, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * AI/ML Knowledge: Comprehensive understanding of AI/ML concepts, lifecycle stages, data sourcing, model types, tools, applications, and model risk management principles. * AI Risk Management Expertise: Proficient in identifying, assessing, and mitigating risks associated with AI systems (e.g., safety, data integrity, privacy, security, biases). * Model Risk & Control: Deep knowledge of model risk frameworks and control testing methodologies. * Regulatory & Governance Expertise: Familiarity with AI-related regulatory guidance (e.g., SR 11-7, OCC 2011-12) and emerging governance principles (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act). * AI Explainability & Transparency: Ability to evaluate interpretability techniques for regulatory and business transparency. * Emerging Technology Awareness: Awareness of generative AI, LLMs, and automated decisioning frameworks to assess evolving risks and adapt audit techniques. Compensation range: The salary range for this position is: $143,320 - $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Communications and Public Affairs team, together with Marketing, plays a critical role in advancing our top priority: delivering exceptional member service and enhancing the value of membership. Our work centers on advocating boldly for those we serve, telling our story with one voice, and driving meaningful impact for the military community and their families. As a principal-level Corporate Affairs Business Partner focused on Communications, Public Affairs, and Marketing, you will bring the full power of Corporate Affairs to life for these vital functions. You will drive alignment to USAA’s strategic priorities and, working closely with partners across Corporate Affairs, Marketing, and the broader association, craft compelling internal and external content that strengthens reputation, engages stakeholders, and moves the needle for the business. You will operate as a strategic advisor to senior leadership within Communications, Public Affairs, and Marketing, going beyond communications and getting deep into the business. You will engage directly with executive leaders and their direct reports, relying on your business acumen, persuasive style, sound judgment, and passion for the mission to fuel your success. We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio, TX. Relocation assistance IS available for this position. What you'll do: • Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple business units., • Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences., • Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple business units; provides guidance to ensure consistent alignment with USAA brand guidelines., • Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple business units to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise., • Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy., • Performs research and analysis of current communications trends and best practices – particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization., • Leads through highly complex tasks with leadership discretion – often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment., • 6 years of experience presenting communications strategies and outcomes to C-level executives or board members., • Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders., • Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment., • Experience in leveraging data and insights to evidence the impact of communications programs on business objectives., • Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals., • Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy. What sets you apart: • Experience supporting enterprise communications, public affairs, and marketing organizations, including executive-level communications and integrated campaign initiatives., • Experience at mid- to large-sized public relations agencies and/or management consulting experience., • Experience working for a Fortune 500 company, demonstrating the ability to navigate complex organizational structures and deliver results at scale., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a trusted advisor and strategic partner to senior executive leadership as an HR Business Partner Director, you will drive business value through development of long-term talent strategies aligned with business objectives. Leveraging business acumen, data-driven insights and innovative thinking to solve complex HR and business challenges, you will influence key decisions impacting organizational performance while driving initiatives that result in a high-performing and engaged workforce. This is an individual contributor role that influences various stakeholders across the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is available. Multiple positions available. * Develops innovative, agile, proactive, and cost-effective HR strategies in alignment with business objectives and related people plans and influences senior executive leaders with recommended talent solutions. Distills macro talent strategies and tailors application for the unique needs of each functional area assuring business effectiveness. * Responsible for driving a culture of innovation, agility, and growth mindset within their client portfolio by collaborating with senior executive leadership to align HR strategies with business objectives. * Leverages business acumen related to business goals, objectives and unique talent needs to inform and influence enterprise talent offerings across the HR portfolio. * Operates with a digital-first mindset to drive competitiveness, agility, and differentiated business capabilities. Leverages data and industry insights in the design of strategic HR solutions. * Independently leads end-to-end complex organizational design, operating model efforts and other HR initiatives. Diagnoses talent needs and designs fit-for-purpose strategies. * Leads complex programs and initiatives with broad, cross-functional impact. * Accountable for strategic approaches and inputs that inform strategic and operational workforce plans and associated cost of labor. Proactively partners with business leaders, Finance and Workforce Planning partners to help ensure alignment with cost of labor targets. * Provides trusted advice and coaching to senior executive leaders and serves as a strategic catalyst and change champion. Effectively challenges senior executive leaders and delivers difficult messages as needed. * Mentors and provides leadership and guidance to other HR Business Partners, HR advisors and COE partners. Seeks diverse perspectives from broad network of resources in the development of strategies and solutions. * Operates as “One HR,” working in partnership with COE leaders to evaluate and drive HR approaches and processes, influencing improved outcomes in support of changing business needs. Responsible for thought leadership and strategic insights to drive enterprise HR initiatives or solutions. * Continuously evaluates HR approaches and processes, influencing improved outcomes in support of changing business needs. * Drives people-related business outcomes and proactively provides valuable insights on both internal and external environments regarding talent identification and organizational blind spots. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 8 years of relevant work experience in one or more human resource disciplines, or business consulting/analysis experience with a focus on driving strategic initiatives. * 5 years of experience in developing and leading talent solutions aligned to business objectives as an HR Business Partner or in a similar role. * Demonstrated experience telling impactful stories with data and insights and influencing senior leaders on complex matters, decisions, and solutions to include building and presenting executive level artifacts to drive decision-making and business outcomes. * Extensive experience designing and developing long-term strategies aligned to business objectives and driving meaningful change in a matrixed environment. * Extensive experience leveraging advanced business or industry knowledge in the development of strategies aligned to organizational objectives. * Strong problem-solving skills, including the ability to holistically analyze situations and determine appropriate, integrated outcomes. * Strong interpersonal and communication skills with demonstrated ability to quickly build trust and relationships among senior level and/or c-suite leaders and peers. Ability to tailor messaging to various levels in the organization. What sets you apart: * Significant HRBP experience driving strategic talent initiatives in a large, complex organization in financial services, banking, insurance, technology or related industry. * Experience driving change and leading through large scale business transformations with significant talent movement. * Demonstrated experience influencing senior leaders and c-suite executives through data and insights to drive decision-making and business outcomes. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.