80 Best de Jobs in Las Cruces, New Mexico (April 2026)

Client Services Lead

3 days ago

Las Cruces

Job Description Company Culture Your Pet Space Culture is Making Pets Better. Period. Each team member recognizes the limitless potential to improve care together. We do whatever it takes. We believe in Excellence - Not Perfection. We use a “Get It Right The Second Time” approach. Job Summary The Client Services Lead’s primary responsibility is to oversee and manage all front desk personnel staff, ensuring outstanding client service. This role supervises office staff, provides training and feedback, and resolves service issues as the first point of contact. The Client Services Lead also handles reservations, client paperwork, payments, and supports management by performing administrative and marketing tasks with independence and professionalism. You are the right person if you believe in serving clients, not selling them, and you have a passion for pets! What’s in it for you? • Flexible, fun, and family-oriented workplace where you are valued by team members, clients, and pets!, • Opportunities for advancement and self-development, and access to professional education (free or earned), • Leadership training, • IBPSA – International Boarding Pet Services Association certification, • Fear Free Program – understand how pets see the world around them, • CPR and First Aid training for pets and people, • Free daycare or overnight care for your furry family when present, • 50% off all services for your furry family when not present and 20% discount for immediate family Key Responsibilities 1. Leadership & Training • Model proper procedure and maintain a positive attitude., • Train new Client Services staff and regularly reassess experienced staff using the Training Worksheet weekly to monitor their progress., • Monitor the office staff safety procedures and facility emergency guidelines., • Actively engaged in opportunities to Make Client Services Better. Period., • YPS Project Team Assignments., • Improving the customer journey: client retention, marketing, and communications (prepare promotions & social media content, gift baskets, and assist with off-site events)., • Facilitating interdepartmental communications. 2. Management o Delegate and follow up on responsibilities delegated to Client Services staff, conducting quality checks on their work. o Monitor the completion of forms to ensure their accuracy. o Perform any Client Services staff role when needed. o Administer or delegate pet medications if needed. 3. Administrative o Update the office inventory and order on the 9th and 24th of each month. o Manage paperwork, emails, phone calls, files, cleaning, technical, and software issues. o Manage capacity and collect payments. o Book reservations and recommend any additional services and/or products. (i.e., de-shedding, grooming, special dinners, or retail enrichment products) o Send engaging, high-quality pet photos and videos to clients. o Review and record the Boarding Inventory, feeding, and medication instructions. o Review the Pre-Check form and any other forms for accuracy of pet care instructions and Emergency Contact information. o Processing Enrollment Paperwork & Vaccinations—new or expired. o Open or close the Office or Facility as needed and requested by management. 4. Communication o Contact the Operations Manager or Owners whenever there is a concern, following the daily protocols. 5. Education and Self-Development o Participate in ongoing training and education (Fear Free, IBPSA, safety modules). Qualifications 30-hour weekly minimum. 30-day experience at minimum as a YPS Client Services Specialist. Reliable, self-motivated, and independent worker who is team-oriented and willing to learn and grow. Demonstrated flexibility and resilience in dynamic environments. Proven leadership and training abilities; team-oriented with solid decision-making skills. Excellent observational, oral, and written communication skills. Exceptional organizational, planning, and problem-solving abilities. Strong math, sales, and client service skills. Mandatory Training o IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management o IBPSA Certification in Canine Provider and Canine Specialist Work Environment & Physical Demands • Dynamic environment requiring focus and rapid task switching., • Exposure to pets of various sizes, breeds, and temperaments (Aggressive dogs not allowed at YPS)., • Active role requiring standing, walking, and bending throughout shifts., • Physically able to lift and carry 25 lbs., • Operating personal computers, telephones, calculators, and 2-way radios Schedule & Pay • Full-time or part-time schedules are available and will be based on your written availability., • Schedules may include evenings and every other weekend, and holidays., • Pay is based on experience and is subject to annual performance evaluations. Reporting Structure • Reports directly to the General Manager/Owners and collaborates with other Leads.Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space: Genuine caring for pets among their work teams. We are interested in each individual pet. Good communication among all departments at all levels. No hidden agendas among staff or management. The owners back up the staff in the case of a rude or abusive client. Excellent leaders—they feel comfortable working with everyone. Everyone is treated as an individual. Pleasant co-workers who are always willing to help one another. Input is focused on improvement, not criticism. Management is understanding and patient. They take an interest in the staff. We have a personal relationship with our clients. Clients believe in the staff.Messages from our staff telling us the things they are most proud of working at Your Pet Space:\r\n\r\nGenuine caring for pets among their work teams.\r\nWe are interested in each individual pet.\r\nGood communication among all departments at all levels.\r\nNo hidden agendas among staff or management.\r\nThe owners back up the staff in the case of a rude or abusive client.\r\nExcellent leaders—they feel comfortable working with everyone.\r\nEveryone is treated as an individual.\r\nPleasant co-workers who are always willing to help one another.\r\nInput is focused on improvement, not criticism.\r\nManagement is understanding and patient. They take an interest in the staff.\r\nWe have a personal relationship with our clients.\r\nClients believe in the staff.

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