JOB TODAY logo

Digital media specialist jobs in New York, New YorkCreate job alerts

Are you a business? Hire digital media specialist candidates in New York, NY

  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
  • Bilingual Marketing Sales Specialist-Lead Generation & Digital Promotion
    Bilingual Marketing Sales Specialist-Lead Generation & Digital Promotion
    7 days ago
    $65000–$85000 yearly
    Full-time
    Flushing, Queens

    Pay: $65,000.00 - $85,000.00 per year Job description: About Eazzy Consulting LLC Eazzy Consulting LLC is a financial consulting firm specializing in helping small and mid-sized business owners access working capital and financial solutions. Through our network of lenders, banks, and private capital providers, we help businesses solve cash flow challenges and fund growth opportunities. We are expanding our marketing team and seeking aMarketing Specialist focused on lead generation and brand promotion. Position Overview The Marketing Specialist will be responsible for generating qualified business owner leads and promoting Eazzy Consulting’s services through digital marketing, outreach campaigns, and local market engagement. This role works closely with our Business Consultants and Finance Managers to ensure a steady pipeline of qualified prospects. Key Responsibilities Develop and manage lead generation campaigns Promote Eazzy Consulting services through social media platforms Manage and optimize online marketing channels (Google, LinkedIn, Facebook, etc.) Build lead lists of small business owners Coordinate marketing promotions and outreach campaigns Assist with marketing content creation and brand awareness initiatives Track marketing performance metrics and lead conversion rates Support the sales team with marketing materials and promotions Performance Metrics Success in this role will be measured by: Number of qualified leads generated Lead conversion rates Campaign performance metrics Engagement across marketing channels Qualifications ✔ Bachelor’s degree in Marketing, Business, or related field preferred ✔ Experience with digital marketing and lead generation strategies ✔ Familiarity with CRM tools and marketing platforms ✔ Strong communication and organizational skills ✔ Experience working with small business audiences preferred ✔ Bilingual Mandarin or Cantonese or Korean is a plus Ideal Candidate Creative and analytical Results-driven and data-focused Comfortable working in a fast-paced startup environment Interested in financial services marketing Growth Opportunity High-performing candidates may advance to: Marketing Manager Growth Marketing Director Strategic Partnerships Lead Location: 39-06 Main St 3rd Floor, Flushing, NY 11354 (On-site) Visa Sponsorship: We welcome applications from CPT, OPT, and H1B visa holders. Visa sponsorship is available for selected candidates. Job Type: Full-time Ability to Commute: Flushing, NY 11354 (Preferred) Ability to Relocate: Flushing, NY 11354: Relocate before starting work (Preferred) Work Location: In person

    Easy apply
12
right arrow icon