735 Best doordash Jobs in Rochester, New York (April 2026) - page 2

Accounting Team & Support Admin

11 days ago

Rochester

Job DescriptionDescription: The Accounting Team & Support Admin is a cross-functional role that directly supports the accounting team while also managing a wide range of administrative and customer support responsibilities. This role is responsible for processing RMAs, generating return labels, submitting customer orders, assisting with accounting-related tasks such as reconciliations and AP/AR support, and managing freight-related issues including submitting and managing damage claims and loss tracers. The ideal candidate is reliable, detail-oriented, highly organized, and capable of balancing financial accuracy with a high level of customer service in a fast-paced environment. Requirements: Qualifications: • 2+ years in customer service, accounting support, order processing, or logistics support, • Experience with AP/AR, reconciliations, or accounting processes preferred, • Excellent communication skills (verbal and written), • Strong organizational skills with the ability to multitask and prioritize effectively, • Proficiency in order management and CRM tools (e.g., Shopify, HubSpot), • Comfortable handling phone-based communication and providing real-time updates, • Detail-oriented with strong problem-solving capabilities, • Positive, team-oriented mindset with a customer-first approach Responsibilities:Accounting & Financial Support • Assist the accounting team with daily operations, including accounts payable (AP) and accounts receivable (AR) tasks, • Assist the accounting team with daily and weekly Amazon orders, • Submit data and information for manufacturer billbacks, • Support reconciliations and ensure accuracy across financial records and transactions, • Provide checks and balances on orders, credits, and returns to ensure proper financial alignment, • Collaborate with accounting on discrepancies, reporting, and process improvementsAdmin & Operational Support, • Create and manage RMAs (Return Merchandise Authorizations) for authorized returns, • Generate and email return shipping labels to customers, • Set up and process new customer orders as needed, • Submit orders to DSV for drop shipments, • Submit marketing team studio orders, • Support food program inventory and ordering, • Assist purchasing with order coordination, tracking, and follow-upsFreight Claims & Loss Resolution, • Review cases of damaged items and determine next steps, including freight claim submission, • Submit and manage loss tracers or claims with shipping carriers for missing packages, • Track all claims through to resolution and maintain proper documentation, • Communicate clearly with customers and internal teams throughout the resolution processSupport Call Handling, • Answer inbound support calls transferred from the Sales Team (non-sales related inquiries such as order status, returns, and general support), • Respond to calls from the Ajax warehouse team to reconcile receiving discrepancies, • Communicate with carriers (UPS/USPS) to verify and document freight damage cases, • Assist with general phone coverage during high-volume periods, including holidays and Q4Reporting & Documentation, • Maintain accurate records in CRM and ERP systems for all cases (returns, damages, losses, and claims), • Run and present daily/weekly reports outlining key metrics and statuses, • Identify trends and collaborate with cross-functional teams to improve processes and prevent recurring issues Why You’ll Love Working Here:Compensation & Benefits • Competitive hourly pay, • Health and dental insurance plans, • 401(k) with company contributions, • Generous paid time off including vacation, sick time, and holidaysWorkplace Perks, • Fully stocked kitchen, • Endless coffee, lattes, and cappuccinos, • Monthly DoorDash pass, • Hands-on access to high-end espresso machines and premium coffee gear

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