Physician Practice Medical Assistant Receptionist Flex Role
3 days ago
Houston
Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Health insurance, • Paid time off Position Summary The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed. Essential Job Functions • Greet and assist patients, visitors, and vendors in a friendly, professional manner., • Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations., • Verify patient insurance, collect co-pays, and process payments., • Communicate appointment reminders and follow-up information to patients., • Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow., • Ensure a clean, organized reception and waiting area., • Coordinate with clinical staff to support practice workflow and provide exceptional patient experience., • Process incoming and outgoing patient referrals. Scope of Work • The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed)., • This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration., • A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed. Minimum Qualifications • High school diploma or equivalent., • Previous experience in a healthcare reception or front desk role., • Previous experience in a medical assistant role., • Strong communication, interpersonal, and organizational skills., • Proficiency in using an EHR system and basic office software (e.g., Microsoft Office)., • Demonstrated ability to multitask and provide excellent customer service., • Basic understanding of insurance verifications and billing processes. Preferred Qualifications • Medical Assistant certification (CMA, RMA) if performing clinical duties., • 1+ years of experience working in a physicians office, clinic, or outpatient healthcare setting., • Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth., • Knowledge of medical terminology and HIPAA regulations., • Fluency in Spanish is preferred (but not required).