Guest Services Associate
1 month ago
Manhattan, New York
Full Job Description
Job Overview:
We’re seeking a motivated and outgoing Guest Service Associate to support both in-office and out-of-office functions for our premiere tour company, HeliNY. This role is ideal for someone who enjoys engaging with people, thrives in a dynamic environment, and has a passion for both customer service and hands-on marketing.
The ideal candidate will spend part of their time in the office handling customer inquiries via phone and email, and the other part actively promoting our services in the community. Your goal will be to generate awareness, attract new customers, and drive ticket sales while ensuring a smooth and welcoming experience for every client.
Key Responsibilities:
Customer Service (In-Office):
· Answer incoming phone calls and respond to customer emails promptly and professionally
· Assist walk-in clients with booking tours and answering general questions
· Manage scheduling, basic data entry, and maintain accurate records of sales and customer interactions
· Provide outstanding service to ensure repeat business and customer satisfaction
Field Work & Sales (Out-of-Office):
· Promote our sightseeing tour services, charter flights, and destination packages to potential customers in designated public areas and high-traffic spots
· Create brand and product awareness by distributing flyers, engaging with potential customers, and offering on-the-spot information
· Persuade potential clients to visit the office and book tours or learn more about our other helicopter experience offerings.
· Track and report outreach activity and generate sales leads
· Work closely with the office team to align on promotions, messaging, and sales goals
Qualifications:
· 2+ year of experience in customer service, retail, hospitality, or in-person sales
· High school diploma or GED required; college coursework or a degree in Marketing, -Communications, Business, or Hospitality is preferred
· Experience in field marketing, tourism, hospitality, or aviation is a plus
· Outgoing, friendly personality
· Excellent verbal communication and interpersonal skills
· Highly motivated, reliable, and capable of working independently
· Basic computer literacy (email, spreadsheets, and booking systems)
· Bilingual or multilingual candidates are encouraged to apply
Additional Requirements:
· Must be available to work the full Friday–Sunday schedule consistently
· Ability to stand, walk, and be active for extended periods while working in the field
· Comfortable working both indoors and outdoors in various weather conditions
Job Type: Part-time Expected hours: 24 per week
Benefits: - Employee assistance program - Referral program
Schedule: - 8 hour shift - Day shift - Evening shift - Every weekend
Education: - High school or equivalent (Required)
Experience: - Customer service: 2 years (Required)
Shift availability: - Night Shift (Required) - Day Shift (Required)
Ability to Commute: - Hoboken, NJ 07030 (Required)
Ability to Relocate: - Hoboken, NJ 07030: Relocate before starting work (Required)
Work Location: In person
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