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  • Bethesda Family Dentistry
    Claims Processing Help Desk Associate
    Claims Processing Help Desk Associate
    1 month ago
    $23–$42 hourly
    Full-time
    Manhattan, New York

    Join our team as a Claims Processing Help Desk Associate, where you will play a vital role in supporting our customers with their claims inquiries and issues. As a full-time member of our organization, you will thrive in a dynamic work environment, leveraging your analytical skills and customer service expertise to elevate the client experience. Your contributions will ensure that the claims processing function operates smoothly, positively impacting both our customers and the overall efficiency of our services. Key Responsibilities Assist customers with claims-related inquiries and provide appropriate solutions or guidance. Process, review, and manage claims documentation to ensure accuracy and compliance. Utilize analytical skills to troubleshoot claims processing issues effectively. Maintain comprehensive records of all customer interactions and claim statuses. Collaborate with team members to resolve complex claims and enhance service delivery. Provide technical support and guidance to customers regarding claim submissions and follow-ups. Contribute to the continuous improvement of claims processing procedures and best practices. Required and preferred qualifications High school diploma or equivalent required; further education is a plus. 1-2 years of experience in customer service or claims processing preferred. Proficient with Microsoft Office Suite and claims processing software. Strong problem-solving abilities with attention to detail. Excellent communication and interpersonal skills. Ability to multitask and work effectively in a collaborative environment. We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our modern workplace model includes an array of benefits, including competitive compensation, health insurance, and opportunities for professional development. You will have the chance to enhance your skills while contributing to our customer-centric mission. Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.

    No experience
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  • Bendel Youth Empowerment Program
    Social Worker (Full-Time)
    Social Worker (Full-Time)
    2 months ago
    Full-time
    West Bronx, The Bronx

    Bendel Youth Empowerment Program has opening in our Bronx office, for a full-time self-driven social worker to support the agency’s mission. Below are the duties and responsibilities of the position. Program Specialist Responsibilities & Duties -Make initial home visits for new referrals with the assigned worker to assess family needs, outline case goals and determine the frequency, scope and duration of referred cases. -Monitor the development of 30-day Service plan and the authorization of services. -Make home visits to assess worker/family dynamics and appropriateness of treatment plan and periodic follow ups. -Participate in the development and periodic review of individualized Safety Plans for all children -Participate in Agency staff meetings, Interdisciplinary Team Meeting (IDT) and Discharge Planning Meetings with Health Home Care Managers. -Maintain all records in accordance with Department of Health (DOH), Office of Mental Health (OMH) and agency policies. -Support new employee orientation and onboarding of new workers. -Additional Duties as assigned. Qualification & Skills of Social worker -Experience in a clinical CTFSS Program and the Home and Community Based Services (HCBS) -Strong Case Management skills -Strong interpersonal and communication skills -Ability to work independently and as part of a multidisciplinary team -Flexibility and adaptability in a dynamic work environment • Knowledge of Microsoft Office

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  • SouthEnd psychiatry
    Customer Support Agent
    Customer Support Agent
    2 months ago
    $26–$28 hourly
    Full-time
    East Bronx, The Bronx

    SouthEnd Psychiatry is a growing mental health practice dedicated to providing compassionate, accessible, and patient-centered care. We are seeking a Customer Support Agent to join our team. This role is the first point of contact for patients and prospective clients, ensuring a smooth and supportive experience from the moment they reach out. Key Responsibilities • Respond to patient inquiries via phone, email, and chat in a timely and professional manner., • Assist with scheduling appointments, verifying insurance, and updating patient records., • Provide information about services, treatment options, and policies., • Escalate complex concerns to clinical or administrative staff when necessary., • Maintain confidentiality in compliance with HIPAA and organizational policies., • Track and document all interactions accurately in the system., • Contribute to a positive and supportive patient experience. Qualifications • High school diploma or equivalent required; associate’s degree preferred., • 1–2 years of experience in customer service, call center, or healthcare support., • Strong written and verbal communication skills., • Empathy, patience, and professionalism when engaging with patients., • Ability to multitask, prioritize, and work independently in a remote setting., • Familiarity with healthcare or mental health services preferred., • Proficiency with scheduling systems, EMRs, or CRM tools a plus. What We Offer • Competitive hourly pay or salary, • Remote-friendly work environment, • Health, dental, and vision benefits (for eligible employees), • Paid time off and holidays, • Training and career development opportunities, • The opportunity to make a meaningful impact on patient care

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