Tier 3 MSP Engineer
hace 1 mes
Winder
Job Description Tier 3 MSP Engineer – Job Description Key Responsibilities Tier 3 Escalation & Support • Serve as the escalation point for Tier 3 support tickets, troubleshooting and resolving complex infrastructure, networking, and security issues., • Work with Tier 1 and Tier 2 engineers to provide guidance, training, and mentorship., • Lead Microsoft Server migrations, including Windows Server upgrades, domain controller migrations, and server decommissioning., • Deploy and maintain Microsoft Hyper-V Failover Clusters, VMware Clustering, and Azure/AWS cloud environments., • Configure, manage, and troubleshoot FortiGate, Palo Alto, Cisco, Meraki, and Ubiquiti networking hardware., • Configure, manage, and troubleshoot SAN (Storage Area Network) and NAS (Network Attached Storage) solutions., • Work with iSCSI, Fibre Channel, software-defined storage, vSAN, and Storage Spaces Direct (S2D)., • Scope, architect, and deploy IT infrastructure projects for clients, ensuring alignment with business goals., • Work with clients to understand their needs, provide tailored solutions, and manage project execution., • Configure, manage, and optimize Datto RMM and other remote monitoring tools., • Act as a trusted IT advisor, proactively identifying technology improvements that enhance security, productivity, and business continuity for clients., • Clearly communicate the ROI of IT investments, ensuring clients understand the business impact of technology decisions., • Assist in business reviews, technology roadmaps, and strategic planning discussions., • Lead project teams, mentor junior engineers, and help drive continuous learning within the team., • Participate in high-level IT strategy discussions with leadership., • Strong knowledge of network security principles and best practices., • Hands-on experience with FortiGate, Palo Alto, Cisco, Meraki, and Ubiquiti networking hardware., • Deep understanding of Microsoft Windows Server migrations, decommissioning, and domain controller upgrades., • Proficiency with Active Directory (AD), DHCP Failover, Network Policy Server (NPS), and Group Policy (GPO) best practices., • Experience designing and implementing network and server architectures., • Hands-on experience with Azure and AWS cloud services., • Strong knowledge of SAN and NAS storage solutions, including iSCSI, Fibre Channel, software-defined storage, vSAN, and Storage Spaces Direct (S2D)., • Previous experience working for a Managed Service Provider (MSP) is strongly recommended., • Understanding of MSP workflows, best practices, and ticketing systems., • Hands-on experience with Datto RMM or other RMM platforms., • Ability to scope and architect projects, including timelines, deliverables, and budgets., • Strong documentation skills for both internal and client-facing materials., • Ability to translate technical solutions into clear, business-oriented discussions., • Experience in account management and client relationship building., • Strong verbal and written communication skills, with the ability to present IT solutions in a way that is meaningful to business decision-makers., • Ability to work closely with clients to strategize technology investments that align with their growth and security needs., • Strong troubleshooting and problem-solving mindset., • Ability to work independently and within a team., • Ability to manage multiple tasks and projects efficiently. Company DescriptionRedd E-Systems delivers enterprise-grade IT solutions to small and medium businesses. We value integrity, high character, and a team-driven approach to solving complex IT challenges for our clients.Redd E-Systems delivers enterprise-grade IT solutions to small and medium businesses. We value integrity, high character, and a team-driven approach to solving complex IT challenges for our clients.
