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  • Call Center & Front Desk Representative (In-House, Medical Office)
    Call Center & Front Desk Representative (In-House, Medical Office)
    1 month ago
    Full-time
    Manhattan, New York

    Full job description Overview Call Center & Front Desk Representative – Boutique Ophthalmology Practice Be the first impression of excellence in eye care We are a high-end, patient-centered ophthalmology and refractive surgery practice seeking an experienced Call Center Representative to join our team. This is a critical front-line role. You will be the first point of contact for patients and responsible for managing their journey from initial inquiry through consultation and surgery. This position requires exceptional organization, strong communication skills, and meticulous scheduling accuracy in a fast-paced medical environment. This is not an entry-level role. Prior medical scheduling and insurance experience are required. Who We’re Looking For Strong, confident communicator with polished phone presence Highly organized and detail-driven Comfortable discussing insurance and patient financial responsibility Calm under pressure and proactive in problem-solving Patient-first mindset with a commitment to excellence Key Responsibilities Serve as the primary point of contact for patients, delivering a warm, professional, and confident experience across phone and email Take full ownership of the provider schedule, ensuring accuracy, thoughtful appointment placement, and overall schedule integrity Demonstrate a strong understanding of patient flow, visit types, testing requirements, consultation timing, and surgical coordination Schedule, confirm, and adjust appointments proactively to support smooth clinical operations and an exceptional patient experience Verify insurance eligibility and benefits, clearly communicating coverage and financial expectations to patients Collect, document, and manage patient demographic information, prior authorizations, and required medical documentation with precision Coordinate consultation and surgical readiness, ensuring patients, providers, and supporting teams are aligned and prepared Required Qualifications Minimum 5+ years of scheduling experience in a medical office Strong knowledge of insurance verification, benefits, and prior authorizations Experience using Practice Plus, Nextech, or another Practice Management (PM) system High-volume patient interaction experience (phone, email and text) Extremely organized, detail-oriented, and diligent with scheduling Preferred Executive Assistant experience Spanish speaking Ophthalmology or surgical practice experience If you thrive in a structured medical environment and take pride in accurate scheduling and strong patient communication, we encourage you to apply. Pay: $20.00 - $28.00 per hour Benefits: 401(k) Health insurance Paid time off Work Location: In person

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  • Paralegal
    Paralegal
    1 month ago
    $20–$30 hourly
    Full-time
    Queens, New York

    --Litigation Paralegal Responsibilities · Draft and file pleadings, motions, discovery requests, BP's and other legal documents...ETC · Organize and manage case files, medical records, and evidence as needed. · Coordinate with clients, medical providers, and opposing counsel for any upcoming court dates. · Track deadlines, court dates, and statutes of limitations · Assist attorneys in EBT, EUO's , TRIAL PREP, depositions, and hearings · Conduct legal research and summarize findings for attorneys. Qualifications · 1–3 years of paralegal experience in a litigation setting · Personal injury background strongly preferred · Associate's or Bachelor's degree, or paralegal certificate from an ABA-approved program · Familiarity with New York court filing procedures and e-filing systems · Strong organizational, written, and communication skills _ Pre-litigation Paralegal – All Level/ Entry Level (Front Desk&Clerical Duties) to Senior Paralegal (Drafting Documents and working with Senior Paralegals & Attorney Monday–Friday, 9:00 AM–5:00 PM English & Spanish required Pre-litigation focus – If Case isn't settling, we are moving it to Litigation Department. Responsibilities · Pre-litigation – Knowledgeable in the process of Personal Injury Case, Ability to handle caseload from intake through demand package submission. · Communicate with clients in English and Spanish to gather information and provide case updates every 2 weeks. · Collect, organize, and review medical records, bills, and accident reports. · Draft and send correspondence to insurance companies and medical providers when needed · Prepare and submit demand letters and settlement packages · Monitor treatment status and coordinate with medical offices on behalf of clients. · Maintain accurate and up-to-date case notes in the firm's case management system – CLOUDLEX*

    Immediate start!
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